• Job Description

  Req#: A2978-25-0000?language=en&page=631&sort=publicationDateDesc

  Job summary

  We are looking for a proactive and detail-oriented Pharmacy Technicianto join our general practice team. Working closely with GPs, pharmacists, and other healthcare professionals, the Pharmacy Technician will play a key role in supporting safe, effective, and efficient use of medicines across the practice.

  The ideal candidate will have strong communication skills, excellent attention to detail, and a patient-focused approach to care.

  Main duties of the job

  We would expect thePharmacy Technician to use their knowledge in the following areas:

  • assist patients with complex medication queriesand provide advice to patients and staff under supervision
  • conduct audits to increase patient safety and monitoring
  • conduct clinical sessions working with patients to review or titrate their medication
  • work autonomously to identify shortfalls in medication safety
  • undertake projects using their skills to aid both the patients and the Practice
  • conduct clinical sessions with patients either face-to-face or on the phone

  About us

  Billingshurst Surgery is a friendly and well-established GP practice located in the heart of West Sussex. We serve a diverse and growing patient population and pride ourselves on delivering high-quality, patient-centred care. Our supportive, multidisciplinary team works collaboratively in a modern, purpose-built facility, offering a positive working environment with a strong emphasis on professional development and team wellbeing.

  Details

  Date posted

  12 May 2025

  Pay scheme

  Other

  Salary

  Depending on experience

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  A2978-25-0000

  Job locations

  Billinghurst Surgery

  Roman Way

  Billingshurst

  West Sussex

  RH14 9QZ

  
  

  Job description

  Job responsibilities

  Duties and Responsibilities:

  The duties and responsibilities may include any or all of the items in the following list. Duties may be varied from time to time dependent on current and evolving Practice workload and staffing levels:

  • Answer day to day medication queries (face to face/phone/email)
  • Deal with drug alerts and put structured plans in place to prepare alternatives when supply issues occur
  • Complete policies and Standard Operating Procedures (SOPs) for the PET team including Prescribing Policy and process for Shared Care Protocols (ESCAs) and Injectables
  • Conduct audits on prescribing within the practice as required
  • Manage weekly medication prescriptions for pharmacies
  • Reconcile medication on hospital discharges
  • Process hospital letters with medication requests/amendments
  • Audit patients with high levels of medications and look at ways to improve polypharmacy
  • Add/amend medication on patient records and ensuring processes are followed to allow relevant checks to be made by clinicians
  • Help ensure that the Prescription Enquiry Team and all clinicians are prescribing in the most cost effective way and provide them with up to date information on most cost effective products and ways to do this.
  • Assist in annual prescribing/medication projects set out by NHS England and Sussex ICB including Medicines Optimisation Incentive Scheme (MOIS) cost containment projects
  • Monitor Drug and Device alerts from the MHRA
  • Up keep of patient records to ensure prescriptions are written in line with MEP (Medicines, Ethics and Practice) & GPhC (General Pharmaceutical Council) guidance.
  • Liaising with local pharmacies, community nurse teams, local hospitals, local care homes and PCN Pharmacy team
  • Set up and roll out the Electronic Repeat Dispensing (eRD) process and process eRD prescriptions
  • Be a point of contact for local pharmacies and liaising with them about any changes or queries on patients medications who use the eRD system
  • Support and train members of the Prescription Enquiry Team as required
  • Responding to the needs and wants of the business to ensure excellent patient care
  • Conduct clinical sessions with patients either over the phone or face-to-face.

  Confidentiality:

  • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
  • In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

  Health & Safety:

  The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

  • Using personal security systems within the workplace according to Practice guidelines
  • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
  • Making effective use of training to update knowledge and skills
  • Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
  • Actively reporting health and safety hazards and infection hazards immediately when recognised
  • Reporting potential risks identified
  • Demonstrate due regard for safeguarding and promoting the welfare of children.

  Equality and Diversity:

  The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  • Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
  • Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

  Personal/Professional Development:

  The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

  Quality:

  The post-holder will strive to maintain quality within the Practice, and will:

  • Alert other team members to issues of quality and risk
  • Assess own performance and take accountability for own actions, either directly or under supervision
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
  • Work effectively with individuals in other agencies to meet patients needs
  • Effectively manage own time, workload and resources

  Communication:

  The post-holder should recognise the importance of effective communication within the team and will strive to:

  • Communicate effectively with other team members
  • Communicate effectively with patients and carers
  • Recognise peoples needs for alternative methods of communication and respond accordingly

  Contribution to the Implementation of Services:

  The post-holder will:

  • Apply Practice policies, standards and guidance
  • Discuss with other members of the team how the policies, standards and guidelines will affect own work
  • Participate in audit where appropriate

  The duties listed above may change in the light of developments in the practice and are subject to review.

  Job description

  Job responsibilities

  Duties and Responsibilities:

  The duties and responsibilities may include any or all of the items in the following list. Duties may be varied from time to time dependent on current and evolving Practice workload and staffing levels:

  • Answer day to day medication queries (face to face/phone/email)
  • Deal with drug alerts and put structured plans in place to prepare alternatives when supply issues occur
  • Complete policies and Standard Operating Procedures (SOPs) for the PET team including Prescribing Policy and process for Shared Care Protocols (ESCAs) and Injectables
  • Conduct audits on prescribing within the practice as required
  • Manage weekly medication prescriptions for pharmacies
  • Reconcile medication on hospital discharges
  • Process hospital letters with medication requests/amendments
  • Audit patients with high levels of medications and look at ways to improve polypharmacy
  • Add/amend medication on patient records and ensuring processes are followed to allow relevant checks to be made by clinicians
  • Help ensure that the Prescription Enquiry Team and all clinicians are prescribing in the most cost effective way and provide them with up to date information on most cost effective products and ways to do this.
  • Assist in annual prescribing/medication projects set out by NHS England and Sussex ICB including Medicines Optimisation Incentive Scheme (MOIS) cost containment projects
  • Monitor Drug and Device alerts from the MHRA
  • Up keep of patient records to ensure prescriptions are written in line with MEP (Medicines, Ethics and Practice) & GPhC (General Pharmaceutical Council) guidance.
  • Liaising with local pharmacies, community nurse teams, local hospitals, local care homes and PCN Pharmacy team
  • Set up and roll out the Electronic Repeat Dispensing (eRD) process and process eRD prescriptions
  • Be a point of contact for local pharmacies and liaising with them about any changes or queries on patients medications who use the eRD system
  • Support and train members of the Prescription Enquiry Team as required
  • Responding to the needs and wants of the business to ensure excellent patient care
  • Conduct clinical sessions with patients either over the phone or face-to-face.

  Confidentiality:

  • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
  • In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

  Health & Safety:

  The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

  • Using personal security systems within the workplace according to Practice guidelines
  • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
  • Making effective use of training to update knowledge and skills
  • Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
  • Actively reporting health and safety hazards and infection hazards immediately when recognised
  • Reporting potential risks identified
  • Demonstrate due regard for safeguarding and promoting the welfare of children.

  Equality and Diversity:

  The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  • Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
  • Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

  Personal/Professional Development:

  The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

  Quality:

  The post-holder will strive to maintain quality within the Practice, and will:

  • Alert other team members to issues of quality and risk
  • Assess own performance and take accountability for own actions, either directly or under supervision
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
  • Work effectively with individuals in other agencies to meet patients needs
  • Effectively manage own time, workload and resources

  Communication:

  The post-holder should recognise the importance of effective communication within the team and will strive to:

  • Communicate effectively with other team members
  • Communicate effectively with patients and carers
  • Recognise peoples needs for alternative methods of communication and respond accordingly

  Contribution to the Implementation of Services:

  The post-holder will:

  • Apply Practice policies, standards and guidance
  • Discuss with other members of the team how the policies, standards and guidelines will affect own work
  • Participate in audit where appropriate

  The duties listed above may change in the light of developments in the practice and are subject to review.

  Person Specification

  Qualifications

  Essential

  • Pharmacy Technician (NVQ level 3 or equivalent)
  • Good standard of general education (numerate and good standard of English)

  Desirable

  • Accredited Checking Technician qualification

  Experience

  Essential

  • Experience within a pharmacy, dispensary (or similar)
  • Experience of dealing with a wide range of people in different situations

  Desirable

  • Experience with Primary Care
  • Experience of using TTP SystemOne clinical system

  Knowledge & Skills

  Essential

  • Excellent customer service skills
  • Excellent communication and interpersonal skills
  • Excellent computer literacy skills
  • Excellent accuracy and attention to detail

  Desirable

  • Knowledge of medical terminology

  Other Requirements

  Essential

  • Ability to work autonomously as well as part of a team with the insight to acknowledge the limits of own knowledge and when it is necessary to refer
  • Ability to work under pressure
  • "Can do" attitude to daily tasks, adversity and new ways of working

  Desirable

  • Willingness to work flexibly to cover holidays and sickness

  Person Specification

  Qualifications

  Essential

  • Pharmacy Technician (NVQ level 3 or equivalent)
  • Good standard of general education (numerate and good standard of English)

  Desirable

  • Accredited Checking Technician qualification

  Experience

  Essential

  • Experience within a pharmacy, dispensary (or similar)
  • Experience of dealing with a wide range of people in different situations

  Desirable

  • Experience with Primary Care
  • Experience of using TTP SystemOne clinical system

  Knowledge & Skills

  Essential

  • Excellent customer service skills
  • Excellent communication and interpersonal skills
  • Excellent computer literacy skills
  • Excellent accuracy and attention to detail

  Desirable

  • Knowledge of medical terminology

  Other Requirements

  Essential

  • Ability to work autonomously as well as part of a team with the insight to acknowledge the limits of own knowledge and when it is necessary to refer
  • Ability to work under pressure
  • "Can do" attitude to daily tasks, adversity and new ways of working

  Desirable

  • Willingness to work flexibly to cover holidays and sickness

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  UK Registration

  Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  UK Registration

  Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

  Employer details

  Employer name

  Billingshurst Surgery

  Address

  Billinghurst Surgery

  Roman Way

  Billingshurst

  West Sussex

  RH14 9QZ

  
  

  Employer's website

  http://www.billingshurstsurgery.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Billingshurst Surgery

  Address

  Billinghurst Surgery

  Roman Way

  Billingshurst

  West Sussex

  RH14 9QZ

  
  

  Employer's website

  http://www.billingshurstsurgery.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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