• Job Description

  Req#: 1626063BR

  Job Description

  MUST LIVE IN PENNSYLVANIA OR MICHIGAN. Considering remote and hybrid candidates.
  
  Job Summary:
  
  Responsible for entering new prescriptions for patients, processing exceptions, making contact with physician offices and patients. Assists in Back End efforts such as picking, packing, and manifesting based on business needs.
  
  Job Responsibilities:

  • Provides pharmacist call back and/or patient quality assurance support.
  • Responsible for entering patient demographics and prescription into the data processing system.
  • Works with new patient/new referral imaging folder.
  • Loads insurance plan and coordination of benefits into the data processing system for new patient/new referrals.
  • Participates in the review/audit of test claims for new patient/new referral.
  • Handles processing of reorders and emails distribution as needed.
  • Responsible for image indexing, AE report filing,
  • Provides primary support and expertise for specialized programs such as ETT or Pharma.
  • Performs the job responsibilities listed for programs that require special handling or provide support for specific disease states.
  • Other registered and/or licensed responsibilities as judgement or necessity dictate.

  About Walgreens
  Founded in 1901, Walgreens (www.walgreens.com) has a storied heritage of caring for communities for generations, and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni-channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
  
  Walgreens is the flagship U.S. brand of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader. Its retail locations are a critical point of access and convenience in thousands of communities, with Walgreens pharmacists playing a greater role as part of the healthcare system and patients’ care teams than ever before. Walgreens Specialty Pharmacy provides critical care and pharmacy services to millions of patients with rare disease states and complex, chronic conditions.
  
  The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit jobs.walgreens.com/benefits More Company information is available at www.walgreensbootsalliance.com

  External Basic Qualifications

  • High school diploma from an accredited school or equivalent GED.
  • At least 1 year of work experience in healthcare, specialty pharmacy, PBM and/or call center settings.
  • Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
  • Basic knowledge of and skills using MS Windows, MS Office Suite and/or similar operating/software programs.

  Preferred Qualifications

  • Good verbal and written communication and interpersonal skills with the ability to communicate in a diplomatic and confidential manner.
  • PTCB or ExCPT certification
  • Must obtain active technician license or certification (e.g., PTCB or ExCPT if the state requires it) within the first 90 days and maintain an active technician license or certification.

  
  We will consider employment of qualified applicants with arrest and conviction records.
  
  #VHDEI

  Job Function

  Customer Contact Center

  Common Location

  108 WILMOT ROAD,DEERFIELD,IL,60015-05108-00001-Y

  Remote_Posting

  Yes

  Pay Grade ID

  SPECRX-GR2

  Pay Type

  Hourly

  Start Rate

  16.5

  Max Rate

  22

• About the company

  Responsibilities may include: receiving, scanning, picking, packing, auditing and shipping merchandise to the customer. Tracks all inbound and outbound items through radio frequency (RF) scanning to ensure accountability in inventory. Verifies orders and ensures entry into the inventory management system. Operates a clean and safe work environment, ensuring that all areas of the warehouse are well maintained, kept orderly and free of debris. Maintains quality standards set forth by warehouse management.

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