• Job Description

  Req#: PHARM002078

  The Pharmacy Technician will assist pharmacist with dispensing medications, managing inventory, processing prescriptions and providing customer service. They manage insurance claims, label medication and ensure compliance with regulations. This role is essential in maintaining the efficiency and accuracy of the pharmacy.

  Overview:

  • Interacts with patients and develops strong patient relationships.
  • In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy.
  • Assists the pharmacist in the performance of other pharmacy department duties in accordance with Care Resource policies and procedures.
  • Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.
  • Models and delivers a distinctive positive patient experience.

  Essential Job Responsibilities

  Patient Experience

  • Engages patients by greeting them, offering assistance with medication and services.
  • Resolves patient issues and answers non-clinical questions to ensure a positive patient experience.
  • Models and shares patient service best practices with all pharmacy team members to deliver a distinctive positive patient experience, to include but not limited to greeting, eye contact, courtesy, etc. in accordance to Care Resources 3 C’s.
  • Develop strong relationships with patients to help anticipate patient needs.

  Operations

  • Under the supervision by the pharmacist, assists in the practice of pharmacy, in accordance with state, federal, and Care Resource rules, regulations, and policies.
  • Performs duties as assigned by the Pharmacist-in-Charge (PIC), pharmacists, and Chief Pharmacy Officer, including but not limited to, data entry, filling and labeling prescriptions, delivery preparation.
  • Assists pharmacists in maintaining operational workflow.
  • Immediately reports a prescription error to the pharmacist on duty and adheres to Care Resource policies and procedures in relation to pharmacy errors and the quality assurance program.
  • Follows all Pharmacist-in-Charge guidance around dispensing medications in good faith.
  • Responsible and accountable for registering all related sales in the point-of-sale register by collecting and handling cash, as required. Performs additional payment duties, including but not limited to preparation of deposits, requesting bank reports for account reconciliation, and other tasks assigned by the Pharmacist-in-Charge.
  • Handles telephone calls that do not require personal or clinical attention by the pharmacist, including those to physicians.
  • Assists pharmacist in finding and obtaining patient assistance for patient medications.
  • Processes and resubmits claims to third party payers and 340B accurately, in a timely and efficient manner, and performs other clerical duties, as assigned by Pharmacist-in-Charge.
  • Assists and supports the pharmacy department on inventory management activities, such as ordering, unpacking, checking, and storing shipments of pharmaceuticals.
  • Maintains knowledge of Care Resource, 340B policies and files claims for shipment overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving pharmaceuticals.
  • Assists Pharmacist-in-Charge (PIC) and other pharmacists in developing and maintaining good relationships with the local medical community, including physicians, nurses, and other health care providers to grow market share opportunities.
  • Assists with exterior and interior maintenance of the pharmacy department, by ensuring the pharmacy department is stocked with adequate supplies, and is in a clean, neat, and orderly condition and appearance.
  • Complies with all Care Resource polices and procedures and maintains respectful relationships with coworkers.
  • Completes special assignments and other tasks as assigned.

  Basic Qualifications

  • High school diploma
  • Florida State Technician license
  • PTCB or equivalent technician certification
  • 3-years of related work experience
  • Bilingual

  Preferred Qualifications

  • Florida State Immunization Certification
  • Retail pharmacy work experience
  • Bilingual in English-Spanish and/or English-Haitian Creole
  • Microsoft Excel – intermediate level

  Safety

  Participates in all safety programs which may include assignment to an emergency response team.

  Acts upon assigned role in Emergency Code System

  Ensure proper hand washing according to Center for Disease Control and Prevention guidelines.

  Culture of Service: 3 C’s

  Compassion

  Greets internal or external customer (i.e., patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language.

  Listens to internal or external customers (i.e., patient, client, staff, vendor) attentively, reassuring an understanding of the request and providing appropriate options or resolutions.

  Competency

  Provides required services by following established protocols and when needed, procures additional help to answer questions ensuring appropriate services are delivered.

  Commitment

  Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed.

  Prioritizes internal or external customer (i.e., patient, client, staff, vendor) requests to ensure prompt and effective response is provided.

  Other

  Participates in health center developmental activities as requested.

  Other duties as assigned.

  Contact Responsibility:

  The responsibility for internal external contacts (i.e., dealing with people in a respectful, sensitive, and professional manner) is frequent and important.

  PHYSICAL REQUIREMENTS

  This work requires the following physical and sensory activities: constant talking in person, talking on the phone, hearing/ visual acuity and may include exposure to blood borne pathogens and hazardous materials. Frequent, walking, standing, sitting, and bending. Work is performed in office/retail setting.

  Qualifications

  Education

  Required

  High School

  Behaviors

  Preferred

  Leader : Inspires teammates to follow them

  Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

  Motivations

  Preferred

  Flexibility : Inspired to perform well when granted the ability to set your own schedule and goals

  Self-Starter : Inspired to perform without outside help

  Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

  Licenses & Certifications

  Required

  Pharmacy Tech Cert Board

  Preferred

  CPR

  Equal Opportunity Employer
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• About the company

  Federally Qualified Healtcare Centers providing primary medical, pediatric, dental, behavioral health, testing & prevention and client support services.

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