• Job Description

  Req#: 2348

  At The Portland Clinic our mission is to be a trusted community collaborating to improve the health and well-being of those we serve. Join our team and let us work together to offer a welcoming, inclusive environment for our patients and the communities we serve.

  JOB TITLE: Physical Therapy Coordinator

  SUPERVISOR: Director of Rehabilitation Services

  HRS/WK: 40hrs/Non-Exempt (Monday - Friday 7:30am - 4:30pm) Position will need to periodically travel between locations.

  DEPARTMENT: Rehabilitation Services

  HIRING BONUS: $1,000 after 90 days

  Our PT coordinator helps manage the day-to-day operations of our rehab department. This position supports therapists at all 4 of our branches. We are looking for someone with Epic experience, and our ideal candidate will have experience working in or supporting PT and/or OT therapists.

  The following information is designed to outline the essential functions and position requirements of this job. It does not identify all tasks that may be expected, nor address the performance standards that must be maintained.

  PRIMARY FUNCTION: The Physical Therapy Coordinator is responsible for all operations and staff of Rehabilitation Services. This position will partner with the Director of Rehabilitation Services to ensure high quality customer service to our patients.

  DUTIES & RESPONSIBILITIES (*ESSENTIAL FUNCTIONS)

  PT Coordinator:
  1. Attend department and management meetings
  2. Coordinate and oversee training of new PT Aide employees*
  3. Interview and make hiring recommendations in conjunction with Director of Rehabilitation Services*
  4. Provide feedback, coaching and mentoring and write and conduct annual performance reviews of PT Aide staff*
  5. Order supplies as needed
  6. Responsible for all PT Aide functions*
  7. Be the contact person/resource for all Rehabilitation Services concerns*
  8. Ensure work queues are monitored and current and that interpreter services are scheduled*
  9. Prepare monthly staffing schedule, coordinate coverage for vacation and illnesses and cover breaks/lunches as needed*
  10. Ensure timecards are reviewed and approved in the time and attendance system*
  11. Monitor and review quarterly timecard audits with PT Aide employees*
  12. Monitor and review bi-monthly Check-In process audits with PT Aide employees*
  13. Take sick/late calls, arrange staffing and notify the Director of Rehabilitation Services as appropriate*
  14. Assist with template build and modification of Physical Therapists schedules*
  15. Other duties as assigned while in the course and scope of company business*
  16. Work in a cooperative manner with management/supervision, coworkers, patients, and vendors*
  17. Participate as an active care team member in a patient-centered medical home.
  18. Abide by company policies*
  19. Maintain regular, in person, work attendance and punctuality, as scheduled.*

  PT Aide:
  1. Assists patients to treatment area and helps prepare patient for treatment as appropriate.*
  2. Assists with treatment as directed by the Physical Therapist as allowed in the State Practice Act.*
  3. Communicates with supervisor and other health care interdisciplinary team members regarding patient’s response to treatment.*
  4. Keeps treatment areas clean, organized and unobstructed. Cleans equipment after treatment and changes linen as appropriate.*
  5. Maintains adequate supply inventory for clinic and organizes treatment area.*
  6 Helps with copying and printing home exercise programs.
  7. Answers telephones, takes messages, checks messages and assists with patients at front desk.*
  8. Demonstrates ability to use information technology in completing assigned job tasks.*
  9. Processes incoming therapy orders. Opens and sorts mail. Distributes to appropriate person.
  10. Verifies all forms are complete and signatures are in place. Obtains referral from patient and places in medical chart. Verifies insurance. Tracks re-authorizations.*
  11. Schedules patient appointments. Places reminder calls to new patients and follow-up patients. Documents no shows and cancellations. Prints schedules for next day and distributes to therapists.*
  12. Distributes patient satisfaction surveys.
  13. Demonstrates effective communication methods either written, verbal, non-verbal or electronic. Follows up with front office related issues using the appropriate chain of command. Has a positive influence on others.*
  14. Listens to and acknowledges the concerns of patients and co-workers. Communicates effectively with patients and co-workers exchanging information and opinions constructively. Treats all patients with respect.*
  15. Exercises good judgment in communication with regard to timing, circumstances, place and person. Does not breach patient confidentiality.*
  16. Makes effective decisions that reflect clear and logical thinking. Demonstrates flexibility and open mindedness in examining new approaches in response to changing organizational objectives. Identifies and works proactively to solve problems. Views change as an opportunity or a challenge.*
  17. Acknowledges patients immediately when they approach the desk. Makes frequent contact with waiting patients. Demonstrates willingness and ability to go the “extra mile” in meeting customer needs. Represents the clinic professionally.*
  18. Identifies and responds appropriately to both internal and external customer needs utilizing available resources. Keeps composure under stress. Is approachable and compassionate.*
  19. Prioritizes work activities based on clinic demands to complete assignments within designated timeframes with little to no supervision.
  20. Reports to work as scheduled and on time per departmental policy. Consistently uses time-clock appropriately with no more than four missed punches. Time away from work is approved by supervisor and taken in accordance with established departmental policies.*
  21. Ensures environmental safety and complies with all federal and state regulations and consistently demonstrates and incorporates principles of safety and infection control into daily activities as outlined in The Portland Clinic handbook and OSHA/MSDS guidelines. *
  22. Uses protective equipment and takes appropriate precautions whenever there is a potential for contact with blood, body fluids, and/or chemicals. Maintains an organized, clean, and functional workspace.*
  23. Follows policy when accidents occur. Ability to cite emergency evacuation procedures and location of fire extinguishers for the clinic.*
  25. Participate as an active member in a patient-centered medical home.
  24. Employees will not be discourteous or disrespectful to a customer or any member of the public while in the course and scope of company business.*
  25. Work in a cooperative manner with management/supervision, coworkers, customers and vendors.*
  26. Abide by company policies.*
  27. Other duties as assigned.
  28. Maintain regular, in person, work attendance and punctuality, as scheduled.*

  REQUIREMENTS:
  ⦁ High School Diploma or Equivalent
  ⦁ Current CPR Certification

  PREFERENCES:
  ⦁ 1-2 years related healthcare or management experience
  ⦁ Proficiency in medical software and Microsoft Windows
  ⦁ Strong organizational skills and ability to prioritize workflow
  ⦁ Strong oral communication skills and excellent phone etiquette with an ability to convey and receive information via the telephone
  ⦁ Competency in language, grammar, and spelling
  ⦁ Knowledge of medical terminology and pharmaceutical terms
  ⦁ Ability to interact, communicate, and establish a good rapport with people over the telephone and in person, often in stressful situations
  ⦁ Ability to focus on detail and to multi-task, often at the same time
  ⦁ Capability of working at a very quick pace on more than one task without a reduction in the quality of work and service performed
  ⦁ Ability to react calmly and effectively in emergency situations and to work under pressure
  ⦁ Ability to accept responsibility and use initiative to proceed with necessary tasks without direct supervision

  COMPENSATION AND BENEFITS (Benefits eligibility begins at 20hrs/wk):
  ⦁ 401k plan with Employer Matching up to 4.5% annually
  ⦁ Roth IRA
  ⦁ Comprehensive Medical, Dental and Vision insurance
  ⦁ Flexible Spending Account
  ⦁ Health Savings Account
  ⦁ Company provided $10K Group Life/AD&D insurance
  ⦁ Voluntary benefits: Life/AD&D, Dependent Life/AD&D, Short-Term Disability, Critical Illness, Accident, and Hospital Indemnity
  ⦁ Norton Identity Theft Protection (optional)
  ⦁ Pet Insurance (optional)
  ⦁ 4.92 hours of PTO accrual per pay period (PTO accrual is prorated based upon FTE)
  ⦁ One paid Wellness day per year
  ⦁ Seven paid holidays, and 1 partially paid holiday (mid-day closure)
  ⦁ Employee Assistant Program

• About the company

  At The Portland Clinic, we’ve been treating the people in our community with trust, kindness, and understanding for over 100 years.

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