UnitedHealth Group
Plan Advisor Representative - Remote in OK
This job is now closed
Job Description
- Req#: 1038010
Employer Industry: Healthcare Services
Why Consider this Job Opportunity:
- Salary up to $(amount)
- Opportunity for career advancement and growth within the organization
- Work remotely anywhere within the continental U.S.
- Supportive and collaborative work environment
- Chance to make a positive impact on client satisfaction and member experience
What to Expect (Job Responsibilities):
- Provide an exceptional customer service experience when responding to and resolving customer service inquiries and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence
- Research complex issues (such as Medical, Dental, Flex Spending, Pharmacy, etc.) across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues
- Own issue through to resolution on behalf of the member in real time or through comprehensive and timely follow-up with the member
- Apply creative solutions and effective problem-solving techniques to address members’ needs
- Educate the member on health incentives offered by their employer as well as consumer-driven health products; HSA, HRA, and HDHP - some resulting in additional healthcare dollars for the member to utilize
What is Required (Qualifications):
- High School Diploma / GED OR 10+ years of equivalent work experience
- 1+ years of customer service experience in an office or professional setting
- All new hires will be required to successfully complete the training classes and demonstrate proficiency of the material
- Must be 18 years of age or older
- Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (7:00am - 8:00pm CST). It may be necessary, given the business need, to work occasional overtime
How to Stand Out (Preferred Qualifications):
- Familiarity with medical terminology, health plan documents, or benefit plan design
- Prior experience utilizing multiple systems/platforms while on a call with a member
#HealthcareServices #CustomerService #CareerOpportunity #CompetitivePay #TrainingProvided
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
UnitedHealth Group Incorporated is an American multinational managed healthcare and insurance company based in Minnetonka, Minnesota.
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