Computer & Network Technician

Beginning Salary Range - $54,412.80-61,224.8 DOQ

Hybrid schedule available

About Plan Hillsborough

Plan Hillsborough provides value-added planning services through a diverse team of professionals working towards a thriving future for Tampa, Temple Terrace, Plant City, and Hillsborough County, and provides staff to the Hillsborough County City-County Planning Commission, the Hillsborough County Transportation Planning Organization and the Hillsborough River Interlocal Planning Board.

At Plan Hillsborough, your work matters. We are looking for individuals who want to join a team that believes in turning challenges that come with growth into opportunities for a thriving future. If this is you, read below to learn more about this opportunity to be a part of Plan Hillsborough!

What to Expect

Responsible for performing operating system and application installations, upgrades for personal computing devices, peripheral devices, and office productivity software applications. Provides technical assistance to the end-user community. Provides technical support for agency meetings. Reports to the Planning Support Services Division Director.

What Qualifications are Needed

Associate's degree from an accredited college or university with a major in the field of information technology or related engineering field and

Two years of experience providing operating system and application installations, upgrades, and imaging for personal computing devices, peripheral devices, and office productivity software applications. Possession of a valid Florida Driver’s License.

OR

High school or GED and

Four years of experience providing operating system and application installations, upgrades, and imaging for personal computing devices, peripheral devices, and office productivity software application. Possession of a valid Florida Driver’s License

OR

An equivalent combination of education, training and experience that would reasonably be expected to provide the job-related competencies noted above and possession of a valid Florida Driver’s License

What You Will Be Doing

• Provides Tier-1 technical support for escalated hardware/software issues in supporting systems related to personal computers, peripherals and other end user devices.
• Troubleshoots hardware and software problems for installed personal computers.
• Performs operating system and application installation, setup, configuration, troubleshooting, and remedial maintenance for personal computing operating systems, industry-standard office productivity software suites, end user applications and desktop management software.
• Provides network support for connected devices, wired or wireless.
• Performs hardware installation, setup, configuration, troubleshooting, and remedial maintenance for personal computers, peripherals and end user devices.
• Prepares new computers and equipment with the necessary encryptions and specifications as per county policy and sets up for installation deployment and use.
• Maintains inventory of capital and agency devices.
• Performs network connectivity troubleshooting for end-user devices.
• Train and orient staff on the use of hardware and software.
• Work with PSS team members and county staff as appropriate to determine and resolve problems received from clients.
• Reads computer hardware and software product literature and specifications, evaluates utilities, assist users in testing new hardware and software before deploying.
• Provide end user training on new hardware and software to enhance the user's knowledge and capabilities.
• Drives a vehicle to remote locations to deliver, pickup, install and/or troubleshoot equipment problems to ensure the operational readiness of equipment.
• Works with vendors, clients, and other technical staff to resolve technical issues related to vendor-specific supported infrastructure.
• Develops, edits, and presents, technical reports.
• Attend and support virtual and hybrid agency meetings, attendees and host location equipment.
• Occasional creation of diagrams or images for events.
• Performs other related duties as assigned.

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.

What You Need to be Successful

• Knowledge of industry computing hardware standards, characteristics, and features associated with personal computers, peripherals, and end-user devices.
• Knowledge of software standards, functionality, and capabilities of end-user industry-standard operating systems, end-user industry-standard office productivity software suites, desktop management software, and enterprise application deployment technologies and methods.
• Knowledge of standards and characteristics of computer network infrastructure and connectivity.
• Ability to troubleshoot hardware/software technical issues associated with personal computers, peripherals, and end-user devices.
• Ability to make changes to Cisco routing as required.
• Ability to work effectively with others and provide superior customer service to end-users.
• Ability to communicate effectively both written and orally to end-users, vendors, management, and peers.
• This position require employees to walk, kneel, bend, and lift end-user hardware up to 30 pounds.

Our Culture

Plan Hillsborough embraces and celebrates the diversity of the communities we serve while also seeking the same of our employees. At Plan Hillsborough, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

What Accountability Means at Plan Hillsborough:

Everyone is responsible to consistently put forth the highest quality work effort. The agency will follow through in setting, measuring and addressing clear expectations and taking actions to ensure all meet these expectations.