• Job Description

  Req#: 25030999

  Job Description:

  At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
  
  Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
  
  Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
  
  At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
  

  Job Description:
  Assists with developing and implementing business strategy through platform development initiatives from idea creation through deployment including identifying customer need, designing and validating concepts, developing business cases, assisting with vendor negotiations and relationships, partnering with technology to analyze and write Business and Functional Requirements documentation, managing to a budget SME in coordinating and developing communications with Marketing and Training, coordinating business and Beta testers, and implementing deliverables. Maintains a thorough knowledge of systems and operations processes for platform supported. Day-to-day responsibilities include maintaining subject matter expertise for platform functionality and resolving chronic service delivery or platform issues identified by client service/support organizations. Works closely with Program Owners, Business Channel leaders, SMEs, Technology, Operations, Client Services, Legal, Compliance Risk, and external suppliers/vendors.

  The role is part of the Enterprise Credit Analytics and Transformation Strategy (ECATS) team with a focus on supporting commercial credit processes and platforms to enable onboarding to target state platforms and tools. The Process Design Consultant partners with business subject matter experts, Product Owners/Mangers, Change Management and Technology to support adoption of target state design and platforms.

  
  Responsibilities:
  • Partners with platform users to understand and document platform requirements.
  • Works with design teams and technology to design technology/people/process to achieve user defined requirements.
  • Defines solutions that are highly efficient and effective, balancing customization and consistency optimally.
  • Holds technology accountable for sustainable and flexibly architecture that can adapt with users. requirements and credit environment evolution
  • Understands the end-to-end platform functionality and associated user policies/procedures.
  • With that end-to-end knowledge, defines/documents/executes robust end-to-end testing to ensure highest quality production releases.
  • Meeting end user expectations in a manner that is operationally excellent, managing Bank risks, and setting us up for near- and long-term success.
  • Candidate will either have or gain proficiency with regulatory and policy requirements within the end to end underwriting process.
  • Candidate will either have or gain proficiency with current state underwriting, monitoring and fulfillment applications.
  • Supports the LOB onboarding strategy and content delivery for business adoption of new technology.

  Required Qualifications:

  • 3+ years experience in Financial Services Industry

  • Interest in learning new platforms and technologies
  • Ability to build resources to support target state platforms for end-user consumption
  • Ability to create and maintain partnerships with multiple stakeholders
  • Strong written and oral communication skills.
  • Ability to communicate vertically and horizontally and to distill complex subject matter into concise summaries and recommendations
  • Candidate must be detail oriented and demonstrate a high regard for operational excellence
  • Self-starter who is comfortable operating independently in an ambiguous environment.
  • Strong organizational skills with ability to effectively prioritize tasks in a dynamic environment
  

  Desired Qualifications:

  • Experience in a Credit, Credit Operations, or Transformation/Strategy Role

  • Ability to create and deliver role-based training content, exercises and case studies for line of business users migrating to target state platforms

  • Experience with project based work and/or delivering projects

  • Problem solver; ability to think critically and offer creative solutions

  • Strong attention to detail and a willingness to learn technical specs

  Skills:
  • Production Support
  • Technical Troubleshooting
  • Process Effectiveness
  • Attention to Detail
  • Problem Solving
  • Agile Practices
  • Release Management
  • Usability Testing
  • Prioritization
  • Research
  • Adaptability
  • Change Management
  • Critical Thinking
  • Planning
  • Self-Starter
  

  Shift:

  1st shift (United States of America)

  Hours Per Week:

  40

  Pay Transparency details

  US - IL - Chicago - 110 N Wacker Dr - Bank Of America Tower Chicago (IL4110)

  Pay and benefits information

  Pay range

  $81,000.00 - $115,300.00 annualized salary, offers to be determined based on experience, education and skill set.

  Discretionary incentive eligible

  This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

  Benefits

  This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

• About the company

  Bank of America is one of the world's largest financial institutions, serving individuals, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services.

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