Job summary

The Podiatry Service in Worcestershire requires a skilled and well-motivated administrative assistant to work alongside our established team. This is a fixed term contract for a period of 12 months initially.

We are willing to be flexible, however we are looking at the afternoon shifts to be filled so that the reception is manned until 4.30pm. This is a part time post working 22.5 hrs per week.

The successful applicant will work alongside other admin staff and will be supported by peers within the other podiatry teams across Worcestershire. The team covers Worcester City and Malvern and you would be based at John Anthony Centre, Newtown Road, Worcester and will provide administrative support to the wider clinical team.

We require an individual who is self-driven, reliable, and who also works well within a team and communicates effectively and acts as a role model to colleagues, seeking to maintain the highest standards of professionalism.

You will be supported in this post with Trust and local service induction, as well as with guidance and supervision from our existing team and wider community podiatry teams across the county.

Please note that the Trust will not provide sponsorship to work for this role, to apply you must have current Right to Work in the UK status.

Main duties of the job

A typical day will involve collecting and processing incoming and outgoing emails, responding to emails in a timely manner enabling the efficient processing of referrals to the team, answering the phone to patients, carers and colleagues; processing referrals; creating appointments for the clinical team and arranging home visits. Ordering and maintaining supplies, and general administrative duties. You will liaise closely with the podiatry team lead and assist in the management of staff rotas ensuring the day to day running of the service.

You will be able to manage and prioritise your own workload effectively. You will need to support the wider team by providing secretarial support to team meetings including the preparation and distribution of agenda and papers and take comprehensive minutes from meetings. You will also co-ordinate the annual appraisal process/ meetings for staff within the service.

You will work independently under the guidance of the podiatry team lead and form close links with the wider admin staff across the community podiatry teams.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer;

27 days leave plus bank holidays, increasing up to 33 days with long service
Generous NHS pension and enhanced pay when you work unsocial hours
Flexible and agile working opportunities
Great maternity, paternity, and adoption support
Wide range of supportive staff networks
Health and wellbeing opportunities

If you would like to know more, please visit our website.

We encourage you to read the attached applicant guidance notes.

Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.

Details

Date posted

29 April 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year pro-rata

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

C9798-1363

Job locations

John Anthony Centre

Newtown Road

Worcester

WR5 1JF

Job description

Job responsibilities

The post holder will:

Behave consistently with the values and beliefs of the organisation and promote these on a day-to-day basis.

Act as a role model to colleagues, always seeking to maintain the highest standards of professionalism.

Use their initiative and take responsibility for themselves and the quality of their work and the service they provide to patients.

Provide a comprehensive administrative and secretarial service to the department.

Undertake administration/secretarial duties that are specific to the role.

Undertake general office duties, as required, e.g., typing, data inputting, filing, scanning/copying, in line with Trust Policies and Procedures.

Arrange, confirm appointments and meetings, as required, making appropriate arrangements e.g. hospitality, booking venues, equipment, etc.

Provide a secretarial service to team/department meetings, including the preparation and distribution of agendas and papers.

Deal with incoming and outgoing mail.

Liaise and interact with service users, as and when required.

Communicate information, some of which may be complicated, to colleagues/staff from other departments/external contacts.

Answer and deal with both face-to-face and telephone enquiries in a tactful and professional manner, recording any messages efficiently and passing them to the relevant individual in an appropriate and timely manner.

Coordinate the appraisal process for the department.

For full detail of the duties and criteria for the role please refer to the job description and person specification attached.