• Job Description

  Req#: H9110-25-0983?language=en&page=126&sort=publicationDateDesc

  Job summary

  The post holder will be an important member of the Podiatry Community Team. They will support the Clinicians ensuring that the delivery of Podiatric care to patients runs as smoothly and efficiently as possible, ensuring the patient experience is as successful as it could be across Cwm Taf Morgannwg University Health Board (CTMUHB). The duties and responsibilities of the role will reflect the competency level of the Health Care Support Worker Framework (Wales).

  The post holder will undertake duties and tasks as delegated by HCPC Registered Podiatrists.

  The post holder will assist with specified clinical duties and tasks, including supporting with nail surgery procedures, under the direction of the Podiatrists, ensuring provision of an efficient, caring and patient focused service.

  The post holder may be required to occasionally work on their own and be required to organise own work activities as directed by Registered Staff. The post holder will support clinicians in a variety of primary and secondary care settings including the in-reach service to the prison.

  The post holder will deal with routine enquiries and queries from patients, Healthcare Professionals and others involved with the care of patients, both face-to-face and via telephone.

  The role will involve some administration duties.

  Main duties of the job

  • Respond appropriately to patient queries, often dealing with anxious distressed patients face-to-face or by telephone, taking messages if required and passing to Clinicians and/or Senior Team in a timely manner.
  • Apply a patient partnership approach, building and maintaining good relationships with clinical and non-clinical staff across the Health Board and other Organisations.
  • Assist Community Podiatrists in undertaking minor surgery procedures in Hospital and Domiciliary environments. This involves preparing the clinical area.
  • Under the direction of the Podiatrist, undertake basic podiatric care such as dressing removal or application of dressings.
  • Maintain accurate and detailed clinical records and statistical information as required by the Department and Health Board, in accordance with legislation.
  • Manage patient appointments using the electronic schedule system i.e. WPAS Myrddin and arrange hospital transport as necessary. This may require providing reassurance and tact to patients concerning their appointments, and the post holder may experience barriers to communication and understanding e.g. elderly patients, hard of hearing, English not first language.
  • Safeguard the welfare and safety of patients, self and colleagues according to the Health and Safety Policy of the Health Board, ensuring that all untoward incidents and near misses are reported.

  About us

  Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.

  We live by our core values:

  • We listen, learn and improve
  • We treat everyone with respect
  • We all work together as one team

  We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.

  Details

  Date posted

  01 July 2025

  Pay scheme

  Agenda for change

  Band

  Band 2

  Salary

  £23,970 a year per annum, pro rata

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  110-ACS179-0725

  Job locations

  Ysbyty Cwm Cynon

  New Road

  Mountain Ash

  CF45 4BZ

  
  

  Job description

  Job responsibilities

  Welsh Skills Desirable: This post is advertised as Welsh Desirable. This means Speaking & Listening at Level 3 (equivalent to CEFR B2). We dont need fluency. Level 3 means basic conversations with patients about their everyday health. For more information, see the Croeso Candidate booklet below.

  You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

  Job description

  Job responsibilities

  Welsh Skills Desirable: This post is advertised as Welsh Desirable. This means Speaking & Listening at Level 3 (equivalent to CEFR B2). We dont need fluency. Level 3 means basic conversations with patients about their everyday health. For more information, see the Croeso Candidate booklet below.

  You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

  Person Specification

  Qualifications and/or Knowledge

  Essential

  • NVQ Level 2 in Clinical Healthcare Support or equivalent qualification, or knowledge, skills and experience to equivalency.
  • Knowledge of range of routine clinical work procedures.

  Desirable

  • Welsh PAS (Myrddin) training.

  Experience

  Essential

  • Possess relevant practical experience in clinical based role, delivering personal care.
  • Experience of working in customer focussed environment.

  Desirable

  • Experience of working alone and as part of a team.
  • Experience of working in a clinical environment.

  Aptitude and Abilities Skills

  Essential

  • Ability to demonstrate tact and diplomacy when working with others.
  • Effective communication skills and ability to display calmness and respect.
  • Excellent organisational skills.
  • Ability to document information clearly and concisely.

  Desirable

  • Welsh language skills at Level 3 Speaking/Listening or above
  • Ability to deal with difficult situations and people.
  • Ability to demonstrate tolerance and empathy with patients at all times.

  Personal Qualities

  Essential

  • Demonstrates professionally motivated attitude and behaviour.

  Person Specification

  Qualifications and/or Knowledge

  Essential

  • NVQ Level 2 in Clinical Healthcare Support or equivalent qualification, or knowledge, skills and experience to equivalency.
  • Knowledge of range of routine clinical work procedures.

  Desirable

  • Welsh PAS (Myrddin) training.

  Experience

  Essential

  • Possess relevant practical experience in clinical based role, delivering personal care.
  • Experience of working in customer focussed environment.

  Desirable

  • Experience of working alone and as part of a team.
  • Experience of working in a clinical environment.

  Aptitude and Abilities Skills

  Essential

  • Ability to demonstrate tact and diplomacy when working with others.
  • Effective communication skills and ability to display calmness and respect.
  • Excellent organisational skills.
  • Ability to document information clearly and concisely.

  Desirable

  • Welsh language skills at Level 3 Speaking/Listening or above
  • Ability to deal with difficult situations and people.
  • Ability to demonstrate tolerance and empathy with patients at all times.

  Personal Qualities

  Essential

  • Demonstrates professionally motivated attitude and behaviour.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  Cwm Taf Morgannwg University Health Board

  Address

  Ysbyty Cwm Cynon

  New Road

  Mountain Ash

  CF45 4BZ

  
  

  Employer's website

  https://joinctm.wales/ (Opens in a new tab)

  Employer details

  Employer name

  Cwm Taf Morgannwg University Health Board

  Address

  Ysbyty Cwm Cynon

  New Road

  Mountain Ash

  CF45 4BZ

  
  

  Employer's website

  https://joinctm.wales/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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