• Job Description

  Req#: req36699

  Job type: Permanent full time opportunity

  Grade: DCS Grade 11/12

  Location: Sydney - flexible working arrangements

  We have an exciting opportunity for a Policy Manager to join the Centre of Excellence team within the Digital Strategy, Investment, and Assurance (DSIA) branch, where you will lead a policy team.

  The Policy Manager leads the development and implementation of policies relating to ICT and Digital across NSW Government and includes supporting NSW Government agencies’ adoption of Digital change.

  The Policy team adopts an agile approach and has a pipeline of initiatives to deliver evidence-based and customer-centric improvements. You will join a fast-evolving space, providing timely and accurate policy advice whilst planning long-term policy development. You will lead and manage critical policy initiatives, communication channels and mechanisms for the branch.

  The Digital Strategy, Investment and Assurance Team (DSIA) works across whole of NSW Government to drive digital and ICT strategy, alignment, planning, prioritisation, and investment. DSIA:

  • Plays a pivotal role in driving digital strategy and alignment to improve customer outcomes, reduce legacy systems and drive adoption of common assets.
  • Administers the $2.2 billion Digital Restart Fund transforming the way government invests in Digital and ICT and driving digital change in NSW.
  • Delivers independent oversight of NSW Government ICT and digital projects, including Gateway reviews and periodic health checks at key points in a projects lifecycle to support identifying the right projects, delivering them on-time, on-budget and eliminating risks.
  • Transforms the way government works to solve problems through the Digital Design Toolkit, Design Standards and Design System, making it easier for teams to build and deliver great digital service.

  To find out more visit https://www.digital.nsw.gov.au/funding/ict-assurance

  About the Role:

  • Lead the research, analysis, development and evaluation of policies, strategies, and standards, contributing to digital reforms to support the operation of Digital.
  • Keep up to date with the range, pace, and complexity of changes in technology, information and knowledge required to deliver effective policy and change programs.
  • Lead a small team to work closely with DCS Cabinet, Ministerial and other departmental agencies.
  • Provide strategic advice to Senior executives regarding current, evolving, or emerging policy issues to facilitate executive decision-making.
  • Lead and facilitate stakeholder engagement, consultation, and negotiation on policy and/or legislative reform issues applying best practice methodologies to identify and make recommendations.
  • Manage policy professionals and provide oversight and direction to policy development activities within the team to effectively deliver the agreed policy programs and build and strengthen policy capabilities across the branch.
  • Partner with agencies and other public sector organizations to understand their business needs to ensure our policies and programs meet their needs.
  • Engage and influence a diverse range of stakeholders, while balancing competing demands. Drive a high-performance culture through active. application of performance management and development of performance indicators to ensure programs are effective and stakeholders understand their impact.
  • Oversee the preparation of policy documents, briefs, correspondence to inform to Agency and Government requests.

  To be successful in this role you will demonstrate:

  • Thorough knowledge and demonstrated experience in the development, writing, review, and updating of departmental Digital policies and procedures in a large politically charged organization.
  • Successfully manage, consult, and negotiate with a diverse range of stakeholders, given the need to balance competing interests and demands which are often changing and unpredictable.
  • Proven ability to manage interdependencies balancing competing demands to ensure proper policy outcomes are achieved.
  • Proven ability to research and analyse complex issues, manage, and interpret decision support information, and to effectively implement solutions, given the need to understand the problem and formulate responses within short timeframes, often without prior notice.
  • Ability to lead and work within a collaborative and supportive environment by providing clear direction, articulating parameters, and establishing professional working relationships with a wide variety of internal and external key stakeholders.
  • Have relevant skills, experience and/or tertiary qualifications in policy development and team management.
  • High level written communication skills with the ability to explains complex information using language appropriate for the audience’s level of knowledge, skill, and experience in a succinct manner.
  • Experience in change management and communications is desirable but not essential.

  For more information about this role please contact Parnita Duggal via Parnita.duggal@customerservice.nsw.gov.au.

  Salary Grade 11/12, with the base salary for this role starting at 139787 base plus superannuation

  Click Here to access the Role Description . For enquiries relating to recruitment please contact Swathy Mohan via swathy.mohan2@customerservice.nsw.gov.au.

  Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

  Closing Date: 09:59 am, 08 Oct 2024

  Careers at Department of Customer Service
  A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
  

  Belong in our diverse and inclusive workplace
  
  The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
  
  You can view our full diversity and inclusion statement here.
  
  We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via swathy.mohan2@customerservice.nsw.gov.au or 02 9494 8351.

  For more information, please visit
  

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• About the company

  The Government of New South Wales, also known as the NSW Government, is the Australian state democratic administrative authority of New South Wales.

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