In this role, you’ll help clients secure the protection they need by making outbound calls and guiding them through the last steps of the insurance process. This position provides an opportunity to enhance your skills in various areas such as reporting, pulling call lists, ensuring that dialer calls stay up to date, policy delivery troubleshooting, and assisting clients with any hurdles they encounter along the way.

Why Zander?
As we settle into 2021, most of us could use a fresh start. What better way to do that than with a rewarding new career? We know these past few months have been hard, which is why we’ve continued to offer all of our employees the best benefits package in the industry and celebrate our successes every chance we get. From Employee Appreciation Week to fun (and safe!) team-building activities, culture is a top priority here at Zander. Come see for yourself!

What we have to offer:

• Health and dental insurance paid 100% by Zander
• Meaningful work protecting families
• Work from the comfort of your home
• Employee Stock Ownership Plan after one year
• Base salary plus bonuses
• All leads provided (no cold-calling or prospecting)
• 5% dollar-for-dollar matching on your 401(k)
• Generous paid time off
• Growth and leadership opportunities – we promote from within

And much more!

Your role in protecting families will include:

• Working with Excel reports to create and schedule call lists each day
• Making upwards of 150 outbound calls per day via automatic dialing system
• Assisting clients in completing requirements needed for activating coverage
• Troubleshooting policy delivery and activation issues
• Communicating with clients, insurance companies, and our team with the goal of ensuring clients’ success in accepting the policy and resolving any complaints
• Auditing carrier websites for incomplete, active, and pending files
• Providing top-notch customer service to each client: empathy, guidance, education, and expectation-setting
• Aiding in CSR report follow-up which may include phone call and email correspondence to carrier and client

Who you are:
As unemployment continues to rise, we welcome candidates from all backgrounds, including the service, tourism, and hospitality industries. If you’re hard-working, positive, and have the heart of a teacher, we’ll help you grow as a professional so that you excel here at Zander.

• You have a High School Diploma or equivalent.
• You have a typing speed of at least 40 WPM
• You are a critical thinker with excellent analytical skills
• You have inbound/outbound call center and customer service experience in roles requiring the use of persuasion
• You are experienced with Microsoft Office (particularly Excel)
• You have 1 year of experience in the insurance industry
• You have 3 years of customer service experience in an office setting
• You have demonstrated experience working in a fast-paced, team-oriented and deadline-oriented environment
• You are reliable, adaptable, and compassionate
• You have the ability to work from home
• Bonus points if you have sales experience in insurance or financial services