About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Sophisticated urban retreat on the waterfront. Our modern, urban retreat, positioned at the edge of Baltimore’s Harbor East, offers a host of luxurious amenities such as a five-star Spa to a rooftop pool, setting the scene for fabulous vacations with kids, romantic getaways and business stays. Miles of walkable waterfront, top restaurants and city landmarks are all within easy reach.

JOB FUNCTIONS:

• Describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each; communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; coordinate food timings; check completed kitchen orders with the guest’s original order; transport items to the guest table in a timely manner to ensure proper food quality.
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
• Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary meals.
• Breakdown, clean and set-up of tables.
• Conduct all opening procedures including setting up amenities, phones, cleaning/drying chairs.
• Assist pool attendants when needed.
• Provide information and assistance to hotel guests and residents as requested.
• Secure all amenities, chairs, cushions and cabinets at the end of the day.
• Work closely with Engineering with preventive maintenance procedures; report equipment malfunctions promptly and accurately.
• Assist in maintaining the pool deck area by cleaning up sinks, counters, floors, and other areas as necessary.
• Handle any guest inconvenience or complaint swiftly, with a smile and to the satisfaction of the guest, informing management of the situation and how you resolved it.
• Ensure safety procedures are followed and to notify Security of any accident or injury.
• Respond properly in any hotel emergency or safety situation.
• The ability to perform other tasks or projects as assigned by hotel management and staff.
• Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
• Work harmoniously and professionally with co-workers and supervisors.

KNOWLEDGE AND SKILLS:

• Education: High school education or equivalent experience
• Experience: Experience required by position is from three months to one full year of employment in the related position with Four Seasons or other organizations.
• Skills and Abilities: Requires basic food and beverage service knowledge and skills. Able to read and speak English.
• Hours required: Up to an 8 hour shift; scheduled days and times may vary based on need.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100.