• Job Description

  Req#: POR000030

  Role Summary:

  This position is responsible for testing and improving software updates, creating and improving efficient production processes at ports, and maintaining a comprehensive quality control system to ensure the highest quality standards for vehicles arriving at ports.

  In addition, the following topics are part of the Port Quality Technologist daily tasks:

  • Maintain and repair VWGoA corporate vehicles as needed; develop and document repair procedures and validate repair information.
  • Coordinate a team of employees daily or as required during peak workload times under the direction of the Supervisor.
  • Serve as the back-up for the Port Technical Quality Representative as liaison for the factories and VWGoA.
  • Manage and input any of the financial systems or reports exclusive to VWGoA employees and pertinent to VWGoA business
  • Create repair processes for internal actions
  • Define best practices for stop orders.
  • Work with PQO Engineers and Residents to resolve Flamingo Scrip Issues.

  Role Responsibilities:

  Main responsibility - Quality Engineering (80%)

  • Tests vehicles under varying conditions to determine and document cause of problems
  • Communicates problems and solutions to VWGoA/VWAG Quality departments
  • Evaluates new diagnostic systems and procedures; verifies GFF and service publications
  • Serve as the primary point of contact between VWGoA’s Bentley and Lamborghini brands and internal departments such as Engineering, After Sales, and Quality Assurance.
  • Repairs, tests, maintains, and updates VW/Audi vehicles to the latest technical level
  • Performs and evaluates repairs according to newly developed repair information
  • Provides recommendations to internal departments for modifications to repair procedures
  • Performs accurate and timely analysis of failure modes in assigned models
  • Tests and validates field fixes
  • Resolve flamingo related issues
  • Participate in EFK training to become EFK certified
  • Perform detailed analysis of failed components such as Engines, Transmission and e-machines to determine root causes.
  • Provides on-site vehicle launch support; order parts as needed
  • Prioritizes and plans testing procedure sequence
  • Develops and manufactures test fixtures and diagnostic techniques
  • Maintains a clean and orderly work environment, shop tools, and equipment necessary for stop orders
  • Maintain and update VWGoA Scan Tools
  • Alert PQO managers of any repetitive tool concerns
  • Optimize utilization of conveyor systems to maximize efficiencies
  • Miscellaneous tasks assigned by PQO manager or supervisor.

  Shop Foreman Role Responsibility (20%)

  • Expedite work orders to PQO Technicians, provide follow-up to the requestors and maintain necessary records for warranty purposes.
  • Coordinate PQO service scheduling of technicians’ time to maximize throughput
  • Assist SRT coordinator with time study scheduling & resource management
  • Manage PQOS system implementation and reporting
  • Manage parts tracking within PQO via PQOS and parts on Command systems
  • Coordinate warranty payments and re-billing with warranty department
  • Work with factory/warranty activities to schedule and complete parts evaluations

  Qualifications:

  Years of Experience:

  • 5+ Years of Audi/Volkswagen Technical Experience

  Education - Required

  • Audi/Volkswagen Technical Training
  • Master Technician Certification
  • Extensive Audi/Volkswagen Product Knowledge
  • Audi/Volkswagen Diagnostic Tools Training
  • HVE & HVT Certification or in process of obtaining

  Education - Desired:

  • Associates Degree in Automotive Technology or Automotive Certification from a reputable Technical institute
  • Bachelor’s Degree in Automotive Technology

  Skills:

  • Analytical and conceptual thinking – using logic and reason, creative and strategic
  • Communication skills – interpersonal, presentation and written
  • Computer savvy – skilled in the use of software
  • Integration – joining people, processes or systems
  • Influencing and negotiation skills
  • Problem solving
  • Resource management

  Specialized Skills - Required:

  • Requires one of the following:
    • Master Volkswagen Technician
    • Audi Master Guild
  • Extensive Volkswagen and/or Audi product knowledge
  • Experience with VW/Audi diagnostic tools and equipment programs
  • Extensive experience using VW/Audi wiring diagrams
  • Knowledge on how to use CP Tool
  • Knowledge on how to use system42
  • Basic knowledge of flamingo script building
  • Extensive knowledge of iDEX
  • Thorough knowledge of the tools and procedures applicable to the trade, and knowledge of safety equipment
  • Some accessory installation experience

  Specialized Skills - Desired:

  • German and/or Spanish language skills
  • ASE Master Certification (Automotive and/or Paint Technician)
  • Flamingo admin access
  • Awareness of factory quality systems such as ERNA

  Work Flexibility:

  • Domestic travel required approximately 10 – 40%
  • International travel required less than 20%
  • Business travel to support launch functions as required – often requires weekend travel (approximately 5%)

  Volkswagen Group of America is an Equal Opportunity Employer. We welcome and encourage applicants from all backgrounds, and do not discriminate based on race, sex, age, disability, sexual orientation, national origin, religion, color, gender identity/expression, marital status, veteran status, or any other characteristics protected by applicable laws.

• About the company

  Volkswagen Group of America, Inc., is the North American operational headquarters, and subsidiary of the Volkswagen Group of automobile companies of Germany.

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