Job description

Job responsibilities

Key results from the job holder

• As part of the Porter Team the Supervisor works closely with colleagues covering the full range of duties, including the supervision, direction, control and allocation of duties to others to ensure the efficient delivery of services to users.
• The post holder will undertake specific duties during his shift in the absence of the Deputy Hotel Services Manager

Planning and Organisational Duties

• Supervise and directs activities, prioritising work requests.
• Monitors stock of Vernaid and Gas Cylinders including VIE Oxygen levels.
• Undertakes the movement of patients and goods as required, including the movement of the deceased to the mortuary.

Communications and Key Working Relationships

• Works with the Manager to implement changes in service delivery.
• Liaises with Wards & Departments regarding the movement of patient goods
• Handles complaints from users and takes preliminary action to resolve.
• Liaises with external agencies and suppliers as required
• Cascade Team Brief

Responsibility for Finance

• Completes forms and costings for ad hoc work requests.
• Maintains delivery note information for audit requirements.
• Assists in the control and allocation of overtime within set guidelines

• Authorises time sheets

• Assists in the re-ordering of stock, as and when required

• Allocation and security of keys within set guidelines

Responsibility for Human Resources

• Plan rotas and allocates Porters duties, identifying staff shortages and resolving or covering where necessary to ensure minimal disruption to service.
• Maintains information relating to personal files and work requests
• Manages first line sickness absence monitoring and Return to Work Interviews.
• Completes PDR and KSF reviews with staff
• Participates in recruitment and selection.

Responsibility for Health & Safety

Compliance with the Health & Safety at Work Act 1974 the post holder is required to fulfil a proactive role towards the management of risk in all their actions. This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidents, near misses and hazards, and a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions.

• Ensures all equipment is maintained in working order and reports faults, direct to manufacturer if necessary
• Attends fire calls, acts as point of contact and directs Fire Brigade.
• Attend relevant Training Courses as directed.

Job responsibilities

Key results from the job holder

• As part of the Porter Team the Supervisor works closely with colleagues covering the full range of duties, including the supervision, direction, control and allocation of duties to others to ensure the efficient delivery of services to users.
• The post holder will undertake specific duties during his shift in the absence of the Deputy Hotel Services Manager

Planning and Organisational Duties

• Supervise and directs activities, prioritising work requests.
• Monitors stock of Vernaid and Gas Cylinders including VIE Oxygen levels.
• Undertakes the movement of patients and goods as required, including the movement of the deceased to the mortuary.

Communications and Key Working Relationships

• Works with the Manager to implement changes in service delivery.
• Liaises with Wards & Departments regarding the movement of patient goods
• Handles complaints from users and takes preliminary action to resolve.
• Liaises with external agencies and suppliers as required
• Cascade Team Brief

Responsibility for Finance

• Completes forms and costings for ad hoc work requests.
• Maintains delivery note information for audit requirements.
• Assists in the control and allocation of overtime within set guidelines

• Authorises time sheets

• Assists in the re-ordering of stock, as and when required

• Allocation and security of keys within set guidelines

Responsibility for Human Resources

• Plan rotas and allocates Porters duties, identifying staff shortages and resolving or covering where necessary to ensure minimal disruption to service.
• Maintains information relating to personal files and work requests
• Manages first line sickness absence monitoring and Return to Work Interviews.
• Completes PDR and KSF reviews with staff
• Participates in recruitment and selection.

Responsibility for Health & Safety

Compliance with the Health & Safety at Work Act 1974 the post holder is required to fulfil a proactive role towards the management of risk in all their actions. This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidents, near misses and hazards, and a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions.

• Ensures all equipment is maintained in working order and reports faults, direct to manufacturer if necessary
• Attends fire calls, acts as point of contact and directs Fire Brigade.
• Attend relevant Training Courses as directed.

Person Specification

Qualifications

Essential

• Educated to GCSE level or equivalent

Desirable

• Supervisor qualification

Experience

Essential

• Previous experience as a Porter with an in-depth knowledge of Portering protocols in relation to current best practices.
• Able to advise on procedures and practices to less experienced members of staff.

Desirable

• Previous experience in a Supervisory role.
• Customer Service background.

Skills

Essential

• Efficient handling of complaints, enquiries and the allocation of duties.
• Ability to use and advise on the use of portering equipment

Desirable

• Previous use of MHE Experience in the use of medical gases.
• Experience of manual handling.
• Full driver's License

Knowledge

Essential

• High level of knowledge on portering services, equipment, medical gases, their handling and safe usage procedures, tugs and specialist beds and equipment.
• Knowledge of Trust policies and service user departmental procedures inclusive of waste protocols.
• The ability to prioritise, organise and delegate duties efficiently to staff.

Desirable

• Hospital site familiarity
• Knowledge of portering services, equipment, medical gases, their handling and safe usage procedures, tugs and specialist beds and equipment.

Miscellaneous

Essential

• Flexibility to provide cover for colleagues annual leave/sickness
• Contactable out of hours.
• Responsive to service needs.
• Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation
• Ability to travel independently between all Trust sites.

Qualifications

Essential

• Educated to GCSE level or equivalent

Desirable

• Supervisor qualification

Experience

Essential

• Previous experience as a Porter with an in-depth knowledge of Portering protocols in relation to current best practices.
• Able to advise on procedures and practices to less experienced members of staff.

Desirable

• Previous experience in a Supervisory role.
• Customer Service background.

Skills

Essential

• Efficient handling of complaints, enquiries and the allocation of duties.
• Ability to use and advise on the use of portering equipment

Desirable

• Previous use of MHE Experience in the use of medical gases.
• Experience of manual handling.
• Full driver's License

Knowledge

Essential

• High level of knowledge on portering services, equipment, medical gases, their handling and safe usage procedures, tugs and specialist beds and equipment.
• Knowledge of Trust policies and service user departmental procedures inclusive of waste protocols.
• The ability to prioritise, organise and delegate duties efficiently to staff.

Desirable

• Hospital site familiarity
• Knowledge of portering services, equipment, medical gases, their handling and safe usage procedures, tugs and specialist beds and equipment.

Miscellaneous

Essential

• Flexibility to provide cover for colleagues annual leave/sickness
• Contactable out of hours.
• Responsive to service needs.
• Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation
• Ability to travel independently between all Trust sites.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust

Address

Royal Albert Edward Infirmary

Wigan Lane

Wigan

WN1 2NN

Employer's website

http://www.wwl.nhs.uk/ (Opens in a new tab)