• Job Description

  Req#: C9359-25-0411?language=en&page=561&sort=publicationDateDesc

  Job summary

  An exciting opportunity has arisen for an enthusiastic Portering Supervisor. You will take on the rewarding role of supporting the management team within the Facilities Department.

  To work as a team member with a flexible approach within the Facilities Department. To act as the senior member of a team of general porters, responsible for ensuring their porter duties are carried out following the Departmental and Trust's policies, providing the Trust with an efficient and effective porter service and ensuring that all patients, staff and visitors are courteously assisted and directed in a pleasant manner. The postholder will be required to carry out general Portering duties as and when required.

  Please note that this role may often attract a high level of applications. Please note this role may close earlier than the original closing date so please ensure you submit your application as soon as possible.

  PREVIOUS APPLICANTS NEED NOT REAPPLY.

  Main duties of the job

  • Supervise and prioritise the allocation and undertaking of scheduled and ad hoc work, with adequate manpower to meet daily requirement

  • Assist with the supervision and training of staff as required.

  • Provide effective communication with customers, staff and Portering staff.

  • Undertakes audits of other work of the Facilities management team to ensure efficient delivery of service under the direction of the Facilities Manager.

  • In conjunction with the Portering Manager, to compile duty rosters and work schedules to ensure that the best use is made of available staff.
  • Liaise closely with the nursing staff to ensure the highest possible standards of service to patients, staff and relatives.
  • Monitor the quality of work provided by the porter staff. Ensure that the Trust's procedures and policies are adhered to.
  • Investigate and resolve complaints speedily and effectively.
  • Ensure all waste products are collected, transported and disposed of in accordance with the requirements of the Trust's policy and procedures.
  • Be accountable for the correct control and use of equipment and materials used in the department.
  • Ensure a full de-briefing is carried out with the duty Supervisor during handover period.
  • Maintain the discipline of the porter staff on duty including timekeeping, dress, cleanliness and attitude in accordance with agreed departmental policies.

  About us

  Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second-best Trust to work for in the South East in the 2023 NHS Staff Survey.

  We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex. With a dedicated and diverse team of over 8,000 staff we are proud to offer specialised cancer services to over two million people through the Kent Oncology Centre.

  Fordcombe Hospital, near Tunbridge Wells, became part of the Trust inOctober 2024. Specialising in planned care, it offers two operating theatres, 28 inpatient and day-care beds, diagnostic services (X-ray, MRI, CT, and endoscopy), and consultation/treatment rooms.

  Looking for flexible working?

  We are a flexible working-friendly organisation. Whether it's adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs.

  Joining us includes a comprehensive benefits package:

  o At least 27 days of annual leave plus public/bank holidays (pro-rata for part-time staff).o Membership in the NHS Pension Scheme, with a 20.6% employer contribution and life assurance benefitso Blue Light card eligibilityo And more, additional benefits can be found in the benefits documents below

  Details

  Date posted

  16 May 2025

  Pay scheme

  Agenda for change

  Band

  Band 3

  Salary

  £24,625 to £25,674 a year per annum pro rata

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  359-7040995-T1-B

  Job locations

  Tunbridge Wells Hospital

  Tonbridge Road

  Tunbridge Wells

  TN2 4QJ

  
  

  Job description

  Job responsibilities

  Weve provided all the details you need about this role in the job description and person specification. Please take a moment to review the criteria in the person specification and share specific examples in your application that demonstrate how you meet these requirements. Please also check your application for errors/omissions prior to submission.

  Please note that appointment to this post will be subject to a satisfactory Disclosure and Barring Service Check at Enhanced Level. (Enhanced level now includes regulated checks against vulnerable adults and children)

  All successful applicants will be required to complete our corporate trust induction once a start date had been agreed.

  Job description

  Job responsibilities

  Weve provided all the details you need about this role in the job description and person specification. Please take a moment to review the criteria in the person specification and share specific examples in your application that demonstrate how you meet these requirements. Please also check your application for errors/omissions prior to submission.

  Please note that appointment to this post will be subject to a satisfactory Disclosure and Barring Service Check at Enhanced Level. (Enhanced level now includes regulated checks against vulnerable adults and children)

  All successful applicants will be required to complete our corporate trust induction once a start date had been agreed.

  Person Specification

  Qualifications

  Essential

  • NVQ level 3 or equivalent relevant experience in a supervisory role
  • Good general education including English and maths GCSE
  • Basic Food Hygiene certificate or equivalent

  Desirable

  • Accredited to a relevant professional body such as British Institute of Cleaning Sciences (BICS)
  • Intermediate Food Hygiene certificate

  Experience/ Knowledge

  Essential

  • Previous experience of managing services and staff
  • Experience of managing large staff groups
  • Evidence and experience of ability to prioritise work without direct supervision

  Desirable

  • Previous Healthcare setting experience or other public sector organisation.

  Skills

  Essential

  • Evidence of ability to prioritise and work without direct supervision
  • PC literate-working knowledge of Microsoft Office packages
  • Good communication skills at all levels.
  • Good team management skills
  • Good written and oral skills

  Desirable

  • Negotiation skills
  • Presentation skills

  Person Specification

  Qualifications

  Essential

  • NVQ level 3 or equivalent relevant experience in a supervisory role
  • Good general education including English and maths GCSE
  • Basic Food Hygiene certificate or equivalent

  Desirable

  • Accredited to a relevant professional body such as British Institute of Cleaning Sciences (BICS)
  • Intermediate Food Hygiene certificate

  Experience/ Knowledge

  Essential

  • Previous experience of managing services and staff
  • Experience of managing large staff groups
  • Evidence and experience of ability to prioritise work without direct supervision

  Desirable

  • Previous Healthcare setting experience or other public sector organisation.

  Skills

  Essential

  • Evidence of ability to prioritise and work without direct supervision
  • PC literate-working knowledge of Microsoft Office packages
  • Good communication skills at all levels.
  • Good team management skills
  • Good written and oral skills

  Desirable

  • Negotiation skills
  • Presentation skills

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Maidstone and Tunbridge Wells NHS Trust

  Address

  Tunbridge Wells Hospital

  Tonbridge Road

  Tunbridge Wells

  TN2 4QJ

  
  

  Employer's website

  https://www.mtw.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Maidstone and Tunbridge Wells NHS Trust

  Address

  Tunbridge Wells Hospital

  Tonbridge Road

  Tunbridge Wells

  TN2 4QJ

  
  

  Employer's website

  https://www.mtw.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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