• Job Description

  Req#: 2300014767
  !*!

  Role Responsibilities

  • To support managing the existing portfolio of the relevant RM’s at BB & to ensure the delivery of quality service to customers. To project a professional and warm image, maintain operational control and continuous improvement in operational efficiency.
  • Also support with analytics assistance for the BB team when required.

  Strategy

  • To support managing the existing portfolio of the relevant RM’s at BB & to ensure the delivery of quality service to customers. To project a professional and warm image, maintain operational control and continuous improvement in operational efficiency.

  Business

  Retain and grow the BB Mass customer base to sustain and increase the bank’s profitability to support the overall growth of the BB portfolio by:

  • Consistently meeting or exceeding customer expectations through superior customer service
  • Providing efficient and accurate responses to customer queries
  • Suggesting improvements to ongoing customer banking arrangements
  • Pro-actively anticipating customer requirements
  • Developing and maintaining a detailed understanding of customers’ business and financial needs through:
  • Liaising directly with customer and/or customer’s employees
  • Monitoring and interpreting customer financial strategies
  • Maintaining an understanding of the customer’s industry and associated markets
  • Assisting to develop and execute appropriate elements of the deepening strategy by Identifying, escalating, and documenting new share of wallet opportunities.
  • Capture Trade, FX, Lending & operating account opportunities
  • Undertaking a structured call and care program for customers where appropriate.
  • Timely completion of CDD reviews and credit facility renewals.
  • Recommend improvements in operational processes, procedures and products based on monitoring of customer feedback to ensure constant enhancement of service levels and efficiency.

  Processes

  • To ensure compliance with the bank policy and procedure and local statutory requirements
  • Ensure awareness of bank’s policies / procedural requirements

  People & Talent

  • Assist other team members with their duties

  Risk Management

  • To ensure compliance with the bank policy and procedure and local statutory requirements
  • Ensure awareness of bank’s policies / procedural requirements
  • Ensure proper controls are adhered to in daily operations while complying with the bank’s compliance policies and regulatory requirements

  Governance

  • To ensure compliance with the bank Governance without any fail.

  Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles. Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

  Key stakeholders

  • CPBB Management Team
  • Customers
  • Processing Units, Branches, OR teams
  • Relationship Managers

  Other Responsibilities

  • Live up to the bank values.
  • Support with analytics and reporting

  Our Ideal Candidate

  • Demonstrate ability in sales and marketing
  • Basic credit assessment skills
  • Understanding of BB products, procedures and CDD policy
  • Self motivation and highly developed inter-personal skills
  • Customer service orientated
  • Strong analytical ability to assess and interpret implication of financial trends and customer behaviours
  • Proven computer literacy and familiarity with core systems
  • Excellent organisational, administration and task co-ordination skills
  • Microsoft excel and PowerPoint knowledge

  Role Specific Technical Competencies

  • Addressing Customer Needs
  • Customer Support Policies, Standards and Procedures
  • Customer Experience Management
  • Portfolio Management for Retail Bank

  About Standard Chartered

  We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
  Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  • Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

  In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
  • Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
  • Flexible working options based around home and office locations, with flexible working patterns
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

  Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

  Visit our careers website www.sc.com/careers

• About the company

  Read our interaction guidelines: https://www.sc.com/en/interaction-guidelines.html

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