• Job Description

  Req#: 45398

  • Job ID: 45398
  • Job Category: Information & Technology
  • Division & Section: Technology Services, Technology Services Delivery
  • Work Location: Metro Hall, 55 John Street, Toronto, ON
  • Job Type & Duration: Full-time, Permanent
  • Salary: $140,000.00 - $176,439.00 (2023 rate)
  • Shift Information: Monday to Friday, 35 hours per week
  • Affiliation: Non-Union
  • Number of Positions Open: 1
  • Posting Period: 29-Feb-2024 to 14-Mar-2024

  The City of Toronto is the fourth largest city in North America and the fourth largest government in Canada, with a highly diverse and multicultural population. In addition, the City of Toronto has several agencies and corporations including the Toronto Police Service, Toronto Public Library, and the Toronto Transit Commission, which make up the broader municipal organization.
  
  Consistently ranked one of the world’s most livable cities, Toronto is home to more than 2.9 million people whose diversity and experiences make this great city Canada’s leading economic engine and one of the world’s most diverse and livable cities.
  
  Toronto is a global leader in technology, finance, film, music, culture and innovation, and consistently places at the top of international rankings due to investments championed by its government, residents and businesses.
  
  In its pursuit of modernizing City services through strategic investment, digital transformation, and a culture of innovation, the Technology Services Division collaborates with all City Divisions, agencies, boards and corporations to deliver client centric business solutions and secure, reliable IT infrastructure.

  Embarking on a transformative journey, the Technology Services Division is reshaping its culture and service delivery approach, focusing on four key priorities:

  1. Build Resilient Foundations: Establish a robust, reliable, and secure technology infrastructure.
  2. Deliver User-Centric Solutions: Provide enterprise-grade modern solutions with a focus on user experience.
  3. Harness Data Power: Utilize data to drive operational processes and informed decision-making Citywide.
  4. Empower Stakeholders: Engage and empower stakeholders to foster a culture of agility and innovation.

  
  As the Portfolio Manager, Technology Services – Strategic Enablement, you will report directly to the Director Strategic Enablement and be part of a Technology team providing both oversight, as well as leading implementation of multiple strategic initiatives including Collaboration, Microsoft 365, and ServiceNow / Service Desk Experience Enhancements. With a focus on the Customer, you will lead Programs and guide a team dedicated to the design, delivery and execution of telecommunication and collaboration strategies for the Technology Services Division.
  
  This leadership role focuses on modernization and evolution of tools and services that positively impact Employees, building capacity, capability, and skillsets with a forward-looking approach to meet evolving business needs throughout the City.
  
  Specifically, you will provide leadership in the areas of:
  
  Strategic Planning & Operations Leadership:

  • Set and lead the delivery of the overall direction and roadmap in support of Employee Experience, in alignment with technology and business priorities, corporate architecture direction and industry best practices, to enhance satisfaction and efficiency, and to improve service delivery.
  • Build, deliver, and measure strategic execution roadmap, leveraging Agile methodologies, to garner a culture of continuous improvement.
  • Partner with Divisions on backlog / requirements analysis, concept development and feedback loops.
  • Supervises the day-to-day operation of assigned staff and projects / programs. Accountable for on-time, and on-budget delivery.
  • Manages the development, design, and implementation of interconnected projects or initiatives in support of the City’s strategic directions and long-term business needs.
  • Develops program roadmap to represent the planned work across the program(s), tying together individual projects to the overall strategy, and identifying dependencies to produce synergies and economies of scale.
  • Negotiates organizational changes, funding requirements, and works to obtain support needed to ensure successful delivery.
  • Prepares and delivers presentations at all levels of the organization.
  • Prepares reports for Directors and Senior Leadership.

  
  Budget Management:

  • Budget management, including planning and monitoring, reporting, and resource management and allocation, financial forecasting, cost analysis, and risk assessment for your operational and project budgets.
  • Develop, recommend, and administer the annual budget for the section, and ensures that the section's expenditures are controlled and maintained within approved budget limitations.
  • Provide consultation and assists divisions in developing technology investment plans, building business cases for funding approval, preparing budgets, establishing project framework and resources.

  
  Partnership, Vendor & Relationship Management:

  • Develop ongoing positive working relationships within Technology Services, as well as with client and partner Divisions. Foster collaboration and service excellence in cross-functional teams, and act as a trusted advisor to senior leadership across the organization.
  • Build collaborative relationships with City stakeholders and senior management and assists them in recognizing where Technology Services can add value to, transform or support program operations.
  • Foster and manage external partner relationships and manage large, complex contracts to deliver transformation programs and value for the City investments.

  
  Culture and Team Leadership:

  • One Team: Cultivating a sense of unity where each member understands their purpose and impact with a focus on excellent customer service and experience
  • Performance & Resiliency: Building high performance and resiliency through modeling standards, trust, transparency, and respect.
  • Creativity and Innovation: Encouraging creativity and innovation by welcoming diverse perspectives, promoting healthy debate, and questioning the status quo.
  • Equity and Accountability: Respecting each other's ideas and leaning into equity and accountability, creating a sense of independence and ownership.

  
  
  What you bring to the role:

  1. Hands-on delivery experience as RTE and Scrum Master; Leading the transformation of delivery teams from Waterfall to Agile is an asset.
  2. Extensive experience in a leadership role in technology; specifically, leading and managing enterprise-wide tools and strategies.
  3. Considerable experience managing a budget, controlling and maintaining expenditures within approved budget limitations.
  4. Considerable experience managing and providing subject matter expertise on highly complex systems, applications, and architecture design and development for critical services that are cost-effective.
  5. Extensive experience providing leadership and mentoring to a diverse team.
  6. Considerable experience managing high-value contracts and complex vendor relationships.
  7. Experience collaborating and negotiating vendor contracts with multiple stakeholders inclusive of Purchasing & Materials Management Division and/or Legal Services.
  8. Experience in organizational change management activities, including telecommunication and training, and leading a large team through change.
  9. Knowledge of best-practice methodologies based on Key Performance Indicators is an asset.

  Equity, Diversity and Inclusion

  The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

  
  Accommodation

  The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.

• About the company

  Toronto (/təˈrɒntoʊ/, locally /ˈtrɒnoʊ, -nə/) is the capital city of the Canadian province of Ontario.

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