• Job Description

  Req#: J202310021

  The Postage Administration Representative is a customer facing position who is responsible for handling inbound inquiries from internal/external customers, dealer, and field service offices regarding postage payment and funding. The inquiries range from assisting customers with setting-up ACH funding, resolving funding inquiries, and transferring funds between accounts. The Postage Administration Representative will also proactively reach out to customers to collect funds, resolve unhealthy accounts, and manage reporting to the United States Postal Service. (USPS®).

  Our top-notch Postage Administrative Representatives are highly emotionally intelligent, have an open and honest style of communication, possess the initiative to work collaboratively to resolve customer inquiries, passionate about helping others, proficient in problem solving, flexible/adaptable to meet the needs of the business, and able to improve the company by identifying ways to improve the customer experience.

  What does a Postage Administration Representative do?

  • Support the customer ACH set-up, payment and returns process. This includes assisting customers with setting-up postage payment with ACH, ensuring the process meets SOC reporting requirements; research and manage customer returns, reach out to customers to collect any defaulted ACH payments, and coordinate reporting to the USPS®.
  • Monitor the Postage Administration inbox, respond in a timely manner to customer, dealer, district inquiries regarding customer payments, funds from returned postage evidencing systems (i.e. postage meters) and funding questions.
  • Perform cash application tasks, including, but not limited to, funds transfer requests and monitoring of incoming emails and faxes
  • Monitor the holding account, research checks to determine if they can be identified or modified into the account, and if not, then communicate with the customer.
  • Send customer communications to notify them of funds remaining in postage accounts prior to the account being purged and funds transmitted to the USPS®.
  • Support all aspects of the Postage Administration Department process, including, but not limited to the Quadient Postage Funding (QPF) set-up and transfer process, USPS® daily reporting, and responding to customer inquires
  • Understand changes to regulations and policies and impact on postage funding operations.

  What it takes to be Successful Postage Administration Representative

  • High School Diploma or equivalent (GED) is required, Associates Degree a plus
  • 2-5 years of customer service experience
  • Exceptional problem solving, research and analytical skills
  • Ability to work well under pressure and handle multiple deadlines
  • Strong interpersonal skills and desire to work in team setting. Excellent written and oral communication skills.
  • Proficiency in Windows based applications including Microsoft office (Word, Excel, Outlook, etc.)
  • Ability to prioritize effectively and adapt to unexpected escalations
  • Reliable high speed internet connection (+200 Mbps download/+20Mbps upload recommended).

  #LI-LR1

  This position has an hourly pay range of:

  $23.08-$34.62

  Quadient, Inc. has standard ranges for all U.S. - based roles, based on function, level, and scope, which are benchmarked against companies of similar size and growth-stage. To provide greater transparency to candidates, we share these targets on all job postings . Final salary offers are determined by multiple factors, which may include (but are not limited to) geographic location and candidate experience and expertise. As such, they may vary from the ranges listed.

  Our Benefits Overview :

  • Company subsidized Medical, Dental, and Vision Insurance
  • 401(k) Retirement Plan with Strong Company Match
  • Life & Disability Insurance – Company Sponsored
  • Paid Vacation, Sick Leave and 12 Company Holidays
  • Career & Leadership Development
  • Tuition Reimbursement Program
  • Company Sponsored Groups

  About Quadient :

  At Quadient, we exist to help organizations simplify the connection between their customers and what matters most. From mortgage approvals, medical results, and insurance claims, to accounts receivables, invoices and inbound packages. Quadient has been helping customers since 1924. (That’s right, almost 100 years!). We are the driving force behind the world’s most meaningful customer experiences. By focusing on four key solution areas including Customer Experience Management, Business Process Automation, Mail-Related Solutions, and Parcel Locker Solutions, Quadient helps simplify the connection between people and what matters. Quadient supports hundreds of thousands of customers worldwide in their quest to create relevant, personalized connections and achieve customer experience excellence. Every day - we help companies manage over 788 million connections with their customers. Our award-winning solutions and best in class customer service are the reasons we have grown to become the driving force behind the world’s most meaningful customer experiences. Because connections matter!

  We want Quadient to be a place where we are all able to bring our whole selves to work and where our differences are embraced and celebrated. We operate in diverse areas, cultures and communities; our customers are as unique as we are. Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They make us EPIC. Together .

  The above position statements are intended to describe the general nature and levels of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

  Quadient does not accept unsolicited resumes from headhunters, recruitment agencies or fee-based recruitment services. Please do not forward resumes to our jobs alias, Quadient employees or any organization location. Quadient is not responsible for any fees related to unsolicited resumes.

  Quadient is an Equal Opportunity Employer, and all qualified applications will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.

  If you need assistance with the application process, please email us at US.LOA.Accomodations@quadient.com.

• About the company

  Quadient is the driving force behind the world’s most meaningful customer experiences. We help organizations build powerful connections with their customers.

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