• Job Description

  Req#: A2144-25-0000?language=en&page=804&sort=publicationDateDesc

  Job summary

  An exciting opportunity has arisen for a Practice Administrator to join our friendly team. You will assist in the production of all administrative areas within the practice. Undertake work to process prescriptions, patient registration and medical records management.

  Main duties of the job

  Joining the Administration Team you will be responsible for prescription administration and medical records management including coding and summarising of hospital correspondence .

  About us

  14,000 patients (approx.) across all sites

  • Purpose built premises
  • SystmOne computer system
  • Friendly, experienced practice team
  • Special interest & personal development supported
  • Training practice
  • Practice culture promotes excellent work/life balance
  • CQC rated as Good in all areas

  Details

  Date posted

  18 June 2025

  Pay scheme

  Other

  Salary

  Depending on experience

  Contract

  Permanent

  Working pattern

  Part-time, Flexible working

  Reference number

  A2144-25-0000

  Job locations

  Linthorpe Road

  Middlesbrough

  Cleveland

  TS1 3QY

  
  

  Job description

  Job responsibilities

  Job Responsibilities

  PRESCRIPTION ADMINISTRATION

  • To print off repeat medication requests from the surgery website at least twice daily.
  • To collect repeat prescription requests from the email and task system.
  • To liaise with patients and chemists regarding queries and requests and as part of any required projects, collaborations or investigations.
  • To ensure repeat medication is issued in line with the protocols that are already in place, and ensure that any queries raised are dealt with quickly and correctly.
  • To ensure that patient queries on medication are highlighted to the relevant GP
  • Respond to enquiries from patients, carers, secretaries, NHS administrators, Consultants or Medicines Management Teams in a courteous, timely and efficient manner and making precise records of the communications
  • Provide an effective administration service as part of the Practice team to ensure the smooth and uninterrupted service of prescription support to clinicians
  • Run analysis reports and gather data from a variety of sources for sae management of repeat prescriptions, co-ordinate medication reviews/changes and continuous improvement.
  • Liaise with pharmacies on the supply of prescribed drugs, alert our clinicians of any supply issues and forward information on the recommended alternatives
  • Maintain knowledge and stay up to date with Practices formulary and national restricted drugs list
  • Work under direction from lead GP to make drugs inactive if they have never been issued, or have not been issued for the specified period of time.

  GENERAL ADMINISTRATION

  • To have a thorough knowledge of all practice procedures
  • Processing and distributing incoming and outgoing mail
  • Filing and retrieving paperwork/correspondence, including filing to patient records
  • Computer data entry, processing and recording information in accordance with practice procedures
  • Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning
  • Cover sickness/annual leave in all non-clinical areas of the practice, work reasonable overtime when required, which may include weekend and evening work.

  MEDICAL RECORDS MANAGEMENT

  • Read Coding information into the practice clinical system
  • Filing and retrieving paperwork
  • Extraction of necessary data from clinical correspondence and input into electronic patient Record.
  • File copies of hospital referrals.
  • File hospital letters.
  • Scanning of letters and relevant correspondence into patients notes.
  • Summarisation of patients notes when requested.
  • Reviewing medical records and producing an accurate summary of the patients medical history.
  • To assist in the production of information for clinical audits as requested by the GPs/Management team, including building and maintaining audits within the appropriate set timeframe.
  • Processing new patient registrations and deductions

  • Read coding the new patient information into the practice clinical system
  • Process GP2GP task
  • Liaise with PCSE as required

  Job description

  Job responsibilities

  Job Responsibilities

  PRESCRIPTION ADMINISTRATION

  • To print off repeat medication requests from the surgery website at least twice daily.
  • To collect repeat prescription requests from the email and task system.
  • To liaise with patients and chemists regarding queries and requests and as part of any required projects, collaborations or investigations.
  • To ensure repeat medication is issued in line with the protocols that are already in place, and ensure that any queries raised are dealt with quickly and correctly.
  • To ensure that patient queries on medication are highlighted to the relevant GP
  • Respond to enquiries from patients, carers, secretaries, NHS administrators, Consultants or Medicines Management Teams in a courteous, timely and efficient manner and making precise records of the communications
  • Provide an effective administration service as part of the Practice team to ensure the smooth and uninterrupted service of prescription support to clinicians
  • Run analysis reports and gather data from a variety of sources for sae management of repeat prescriptions, co-ordinate medication reviews/changes and continuous improvement.
  • Liaise with pharmacies on the supply of prescribed drugs, alert our clinicians of any supply issues and forward information on the recommended alternatives
  • Maintain knowledge and stay up to date with Practices formulary and national restricted drugs list
  • Work under direction from lead GP to make drugs inactive if they have never been issued, or have not been issued for the specified period of time.

  GENERAL ADMINISTRATION

  • To have a thorough knowledge of all practice procedures
  • Processing and distributing incoming and outgoing mail
  • Filing and retrieving paperwork/correspondence, including filing to patient records
  • Computer data entry, processing and recording information in accordance with practice procedures
  • Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning
  • Cover sickness/annual leave in all non-clinical areas of the practice, work reasonable overtime when required, which may include weekend and evening work.

  MEDICAL RECORDS MANAGEMENT

  • Read Coding information into the practice clinical system
  • Filing and retrieving paperwork
  • Extraction of necessary data from clinical correspondence and input into electronic patient Record.
  • File copies of hospital referrals.
  • File hospital letters.
  • Scanning of letters and relevant correspondence into patients notes.
  • Summarisation of patients notes when requested.
  • Reviewing medical records and producing an accurate summary of the patients medical history.
  • To assist in the production of information for clinical audits as requested by the GPs/Management team, including building and maintaining audits within the appropriate set timeframe.
  • Processing new patient registrations and deductions

  • Read coding the new patient information into the practice clinical system
  • Process GP2GP task
  • Liaise with PCSE as required

  Person Specification

  Qualifications

  Essential

  • Educated to GCSE level or equivalent
  • GCSE Mathematics & English (Grade A to C) or equivalent

  Experience

  Essential

  • Experience of Working in Primary Care
  • Willingness to attend training as required

  Desirable

  • Previous medical coding experience
  • Experience of Call and Recall systems within Primary Care
  • Working with Systmone Clinical System

  Knowledge/IT/Skills

  Essential

  • IT skills (MS Office, Internet etc)
  • Excellent communication skills
  • Time Management
  • Flexibility
  • Ability to work independently and within a team
  • Understanding of confidentiality

  Desirable

  • Knowledge of audits

  Person Specification

  Qualifications

  Essential

  • Educated to GCSE level or equivalent
  • GCSE Mathematics & English (Grade A to C) or equivalent

  Experience

  Essential

  • Experience of Working in Primary Care
  • Willingness to attend training as required

  Desirable

  • Previous medical coding experience
  • Experience of Call and Recall systems within Primary Care
  • Working with Systmone Clinical System

  Knowledge/IT/Skills

  Essential

  • IT skills (MS Office, Internet etc)
  • Excellent communication skills
  • Time Management
  • Flexibility
  • Ability to work independently and within a team
  • Understanding of confidentiality

  Desirable

  • Knowledge of audits

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Park Surgery

  Address

  Linthorpe Road

  Middlesbrough

  Cleveland

  TS1 3QY

  
  

  Employer's website

  https://www.parksurgery.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Park Surgery

  Address

  Linthorpe Road

  Middlesbrough

  Cleveland

  TS1 3QY

  
  

  Employer's website

  https://www.parksurgery.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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