• Job Description

  Req#: A4396-25-0001?language=en&page=760&sort=publicationDateDesc

  Job summary

  Warrengate Medical Centre is a busy and friendly town-centre Doctors surgery providing a full range of NHS services to a list size of more than 11,000 patients. We are a high achieving friendly training Practice with an excellent reputation situated in the Centre of Wakefield close to transport links and local amenities.

  We are committed to maintaining our high standard of patient care and customer service in a friendly and professional environment and we are currently looking a part time Practice Administrator to join our friendly team.

  This is a permanent position. The working patterns required are detailed below, however flexibility is required for covering annual leave and sickness absences.

  Tuesday : 10.00am - 6.30pm

  Wednesday : 10.00 - 6.30pm

  Thursday : 8.00am - 4.30pm

  5 Great reasons to join our Warrengate team:

  • Inclusive and diverse workforce
  • As a training practice we support and encourage career development
  • Supportive team environment
  • Automatic enrolment into NHS pension scheme and access to NHS discounts and benefits
  • Staff wellbeing is at the heart of our family practice ethos.

  Main duties of the job

  The candidates we are seeking should be experienced in delivering excellent customer service, maintaining professionalism, discretion and confidentiality at all times and able to work well under pressure both independently, and as part of a team.

  You will need to have excellent communication and organisational skills, together with a caring and solution focused approach to patient related problems. The main duties will be answering phones and dealing with patients face to face, care navigating patients to the most appropriate person / service to help, dealing with repeat prescriptions, scanning, managing patient related tasks as directed by the Practice team.

  You will have the ability to remain calm in difficult situations as well as having the initiative to identify outstanding workload and support the team in completing this. Flexibility to cover colleagues annual leave and sickness is essential.

  Full training will be given but Medical Administration and Receptionist experience in a similar environment would be advantageous.

  For more details about this position please see Job Description and Person Specification

  For further information please contact Julie Woods, Office Manager on 01924 371011

  About us

  A Practice profile is below for reference :

  • List size (approx. 11,000) Rated Good by the CQC in March 2015
  • Excellent GP / ANP team (4 Partners, 1 Salaried GPs and 2 ANPs) and nursing team (4 Practice Nurses, 1 HCA and 1 GP Assistant)
  • High QOF achievements
  • SystmOne clinical system
  • We offer all services in line with PMS Practice and also participate in all local and directly enhanced services Training practice (GP Registrars, FY2s, Nurse Students)
  • We are part of an evolving network of GP Practices that are responsive to the changing climate of General Practice

  Details

  Date posted

  12 May 2025

  Pay scheme

  Other

  Salary

  £12.21 an hour with potential to increase following successful probation period

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  A4396-25-0001

  Job locations

  Upper Warrengate

  Wakefield

  West Yorkshire

  WF1 4PR

  
  

  Job description

  Job responsibilities

  Duties will include, but are not limited to:

  • Booking appointments for patients following care navigation ensuring patients access the most appropriate services within the practice
  • Scanning and workflowing incoming correspondence within the clinical system
  • Dealing with general enquiries from patients and prioritising the management of these
  • Dealing with repeat prescription orders and prescription queries
  • Managing your time and workload efficiently
  • Assisting with the smooth running of clinics and surgeries
  • Providing help and advice to all visitors to the surgery and the building
  • Registration of new patients to the Practice
  • Process patients change of address and contact details within the clinical system
  • Dealing with tasks that clinicians may assign to you in an effective and timely manner
  • Covering colleagues shifts in the event of sickness or annual leave
  • Effective communication between staff, the practice, patients and other agencies
  • Understanding and implementation of the practice protocols and procedures
  • Carrying out the daily tasks set for you by the Office Manager
  • Attending training and staff meetings as required
  • Supporting with other reasonable duties as required
  • Follow the practices Infection Prevention & Control policies and protocols

  Job description

  Job responsibilities

  Duties will include, but are not limited to:

  • Booking appointments for patients following care navigation ensuring patients access the most appropriate services within the practice
  • Scanning and workflowing incoming correspondence within the clinical system
  • Dealing with general enquiries from patients and prioritising the management of these
  • Dealing with repeat prescription orders and prescription queries
  • Managing your time and workload efficiently
  • Assisting with the smooth running of clinics and surgeries
  • Providing help and advice to all visitors to the surgery and the building
  • Registration of new patients to the Practice
  • Process patients change of address and contact details within the clinical system
  • Dealing with tasks that clinicians may assign to you in an effective and timely manner
  • Covering colleagues shifts in the event of sickness or annual leave
  • Effective communication between staff, the practice, patients and other agencies
  • Understanding and implementation of the practice protocols and procedures
  • Carrying out the daily tasks set for you by the Office Manager
  • Attending training and staff meetings as required
  • Supporting with other reasonable duties as required
  • Follow the practices Infection Prevention & Control policies and protocols

  Person Specification

  Experience

  Essential

  • Relevant experience of working within a busy office environment

  Desirable

  • Experience of working within the NHS
  • Experience using SystmOne

  Skills and Qualities

  Essential

  • Competent user of the Microsoft Office Suite (Word, Excel, and Outlook)
  • Deal with confidential matters in a sensitive way.
  • File documents in logical format.
  • Prioritise and work on a number of different tasks simultaneously.
  • Excellent communication skills (both written and oral).
  • Willingness to undertake a wide range of duties.
  • The ability to solve problems under pressure.
  • Work with minimum supervision.
  • Possess excellent time management skills
  • Willingness to learn and develop new skills
  • Ability to work as part of a team and on your own initiative
  • Be decisive yet maintain a customer-focused approach
  • Trustworthy, honest, reliable, caring and sympathetic

  Qualifications

  Essential

  • 5 GCSEs, or equivalent (inc Maths and English)
  • Evidence of a commitment to continuing professional development.

  Desirable

  • RSA Stage I or II typing and/or Word Processing or equivalent

  Person Specification

  Experience

  Essential

  • Relevant experience of working within a busy office environment

  Desirable

  • Experience of working within the NHS
  • Experience using SystmOne

  Skills and Qualities

  Essential

  • Competent user of the Microsoft Office Suite (Word, Excel, and Outlook)
  • Deal with confidential matters in a sensitive way.
  • File documents in logical format.
  • Prioritise and work on a number of different tasks simultaneously.
  • Excellent communication skills (both written and oral).
  • Willingness to undertake a wide range of duties.
  • The ability to solve problems under pressure.
  • Work with minimum supervision.
  • Possess excellent time management skills
  • Willingness to learn and develop new skills
  • Ability to work as part of a team and on your own initiative
  • Be decisive yet maintain a customer-focused approach
  • Trustworthy, honest, reliable, caring and sympathetic

  Qualifications

  Essential

  • 5 GCSEs, or equivalent (inc Maths and English)
  • Evidence of a commitment to continuing professional development.

  Desirable

  • RSA Stage I or II typing and/or Word Processing or equivalent

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Warrengate Medical Centre

  Address

  Upper Warrengate

  Wakefield

  West Yorkshire

  WF1 4PR

  
  

  Employer's website

  https://www.warrengate.org.uk (Opens in a new tab)

  Employer details

  Employer name

  Warrengate Medical Centre

  Address

  Upper Warrengate

  Wakefield

  West Yorkshire

  WF1 4PR

  
  

  Employer's website

  https://www.warrengate.org.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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