• Job Description

  Req#: B0070-25-0011?language=en&page=59&sort=publicationDateDesc

  Job summary

  We are seeking an enthusiastic and highly motivated Practice Manager to join our friendly team.

  The successful candidate will play a pivotal role in ensuring the efficient and effective management of the Practice, driving growth and sustainability in line with NHS policies and developments.

  The ideal candidate needs to be highly organised with experience of leading and managing a team. The candidate must have strong communication, HR, and IT skills. Previous experience working within a similar healthcare setting is essential. Previous leadership and management experience is essential.

  The Practice Manager is a key member of the team and will be expected to help and support the team in achieving goals and targets, to be able to motivate the team and to delegate where necessary, working closely with the GP Partners to ensure continuity and maintenance of the high standards of the Practice.

  We are looking for a PM to manage and co-ordinate all aspects of organisation functionality, motivating and managing staff, optimising efficiency and financial performance, ensuring the organisation achieves its long-term strategic objectives in a safe and effective working environment.Through innovative ways of working, lead the team in promoting and providing a high quality of care service. Engaging with staff, working collaboratively whilst striving for continuous improvement. Underpinning service delivery with confidentiality, learning and development ensuring CQC regulations are met.

  Main duties of the job

  • Overseeing the day-to-day operations of the organisation, ensuring staff achieve their primary responsibilities and the functional management of all clinical and administrative staff
  • HR processes, managing staff recruitment and retention, probationary reviews, performance, and contractual, disciplinary and grievance issues
  • Establishing, reviewing and updating job descriptions and person specifications and developing, implementing and embedding an effective staff appraisal process and ensuring all staff have appropriate training
  • Maintaining an effective overview of and ensuring compliance with HR regulations, ensuring the team reach QOF/QIF/IIF/FAAS targets and maintains compliance with its NHS contractual obligations
  • Keep up to date with developments and changes within primary care and liaise with the Primary Care Network (PCN) and locality commissioners, attend meetings and promote collaborative working
  • Ensure the Practice explores all opportunities to maximise income and reduce expenditure, and to managethe procurement of organisation equipment, supplies and services
  • Co-ordinating the reviewing and effective embedding of policies and procedures
  • Leading change and continuous improvement initiatives; co-ordinating all projects within the Practice and a strategic approach to managing of patient services matters
  • Developing and implementing an effective communication strategy and marketing of the Practice, and promoting the use of patient online services and publishing communications.

  About us

  Milehouse Medical Practice in Newcastle-under-Lyme is looking for an experienced Practice Manager to take on the role following the retirement of the previous Manager.

  We have a strong management team currently supporting the delivery of services at the Practice and will continue to support the successful postholder when in role.

  The Practice is high performing in all aspects of General Practice and has a loyal and dedicated workforce.

  The Practice has 3 partners, 2 half-time GP Partners and a part-time Prescribing Pharmacist Partner.

  We have approximately 3500 patients, we look after 2 residential homes and a nursing home, and are in purpose built modern premises.

  We have a very loyal staff base and friendly, approachable Partners and Practice Manager.

  Employment will be with Milehouse Medical Practice.

  Details

  Date posted

  14 May 2025

  Pay scheme

  Other

  Salary

  Depending on experience

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  B0070-25-0011

  Job locations

  Milehouse Medical Practice

  Lymebrook Way

  Newcastle-under-Lyme

  Staffordshire

  ST5 9GA

  
  

  Job description

  Job responsibilities

  The following are the core responsibilities of the Practice Manager, there maybe on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels.

  The Practice Manager is primarily responsible for:

  • Overseeing the day-to-day operations of the organisation, ensuring staff achieve their primary responsibilities
  • Functional management of clinical and administrative staff
  • HR processes, including managing the recruitment and retention of staff, contractual issues, probationary reviews, staff performance and disciplinary and grievance issues
  • Establishing, reviewing and regularly updating job description and person specifications
  • Developing, implementing and embedding an effective staff appraisal process
  • Maintaining an effective overview of and ensuring compliance with HR regulations
  • Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively
  • Keep up to date with developments and changes within primary care
  • Liaise with the Primary Care Network (PCN) and locality commissioners, attend meetings and promote collaborative working
  • Ensure the Practice explores all opportunities to maximise income and reduce expenditure in conjunction with the Partners
  • Managing the procurement of organisation equipment, supplies and services
  • Co-ordinating the reviewing and updating of all organisation policies and procedures and ensuring policies are effectively embedded into practice
  • Leading change and continuous improvement initiatives; co-ordinating all projects within the Practice
  • Ensuring the team reach QOF/QIF/QIF+/IIF/FAAS/ FLU vaccination targets (supported by the Practice Nurse, HCA, care co-ordinator and administration team)
  • Adopting a strategic approach to the management of all patient services matters
  • Developing, implementing and embedding an effective communication strategy and marketing the Practice appropriately
  • Ensuring the organisation maintains compliance with its NHS contractual obligations
  • Actively encouraging and promoting the use of patient online services
  • Publishing communications for internal and external use
  • Maintaining the Practice and NHS Choices websites
  • Facilitate and organise practice meetings and maintain up-to-date action plans
  • Liaising at external meetings as required
  • Liaise with Keele and Wolverhampton Universities regarding the placements of medical and PA students
  • Liaise with Operations and Relationships Manager, CHP.

  Secondary responsibilities:

  In addition to the primary responsibilities, the Practice Manager may be requested to:

  • Act as the primary point of contact for NHS(E), ICB, community services, suppliers and other external stakeholders.

  Job description

  Job responsibilities

  The following are the core responsibilities of the Practice Manager, there maybe on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels.

  The Practice Manager is primarily responsible for:

  • Overseeing the day-to-day operations of the organisation, ensuring staff achieve their primary responsibilities
  • Functional management of clinical and administrative staff
  • HR processes, including managing the recruitment and retention of staff, contractual issues, probationary reviews, staff performance and disciplinary and grievance issues
  • Establishing, reviewing and regularly updating job description and person specifications
  • Developing, implementing and embedding an effective staff appraisal process
  • Maintaining an effective overview of and ensuring compliance with HR regulations
  • Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively
  • Keep up to date with developments and changes within primary care
  • Liaise with the Primary Care Network (PCN) and locality commissioners, attend meetings and promote collaborative working
  • Ensure the Practice explores all opportunities to maximise income and reduce expenditure in conjunction with the Partners
  • Managing the procurement of organisation equipment, supplies and services
  • Co-ordinating the reviewing and updating of all organisation policies and procedures and ensuring policies are effectively embedded into practice
  • Leading change and continuous improvement initiatives; co-ordinating all projects within the Practice
  • Ensuring the team reach QOF/QIF/QIF+/IIF/FAAS/ FLU vaccination targets (supported by the Practice Nurse, HCA, care co-ordinator and administration team)
  • Adopting a strategic approach to the management of all patient services matters
  • Developing, implementing and embedding an effective communication strategy and marketing the Practice appropriately
  • Ensuring the organisation maintains compliance with its NHS contractual obligations
  • Actively encouraging and promoting the use of patient online services
  • Publishing communications for internal and external use
  • Maintaining the Practice and NHS Choices websites
  • Facilitate and organise practice meetings and maintain up-to-date action plans
  • Liaising at external meetings as required
  • Liaise with Keele and Wolverhampton Universities regarding the placements of medical and PA students
  • Liaise with Operations and Relationships Manager, CHP.

  Secondary responsibilities:

  In addition to the primary responsibilities, the Practice Manager may be requested to:

  • Act as the primary point of contact for NHS(E), ICB, community services, suppliers and other external stakeholders.

  Person Specification

  Skills

  Essential

  • Ability to exploit and negotiate opportunities to enhance service delivery
  • Excellent communication skills (written, oral and presenting)
  • Strong IT skills (generic)
  • Excellent leadership skills
  • Strategic thinker and negotiator
  • Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
  • Effective time management (planning and organising)
  • Ability to network and build relationships
  • Proven problem solving and analytical skills
  • Ability to develop, implement and embed policy and procedure
  • Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions

  Desirable

  • EMIS WEB user skills

  Experience

  Essential

  • Experience of working with the general public
  • Experience of working in a healthcare setting
  • Experience of performance management including appraisal writing, staff development and disciplinary procedures
  • Experience of successfully developing and implementing projects
  • Experience of workforce planning, forecasting and development
  • NHS / primary care general practice experience

  Desirable

  • Experience of accounting and cash flow procedures
  • Experience of managing multidisciplinary teams
  • Relevant health and safety experience

  Qualifications

  Essential

  • Good standard of education with excellent literacy and numeracy skills

  Desirable

  • Educated to degree level in healthcare or business
  • Leadership and / or management qualification
  • AMSPAR qualification

  Personal Qualities

  Essential

  • Polite and confident
  • Flexible and cooperative
  • Excellent interpersonal skills
  • Motivated and proactive
  • Ability to use initiative and judgement
  • Forward thinker with a solutions focused approach
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure
  • Confident, assertive and resilient
  • Ability to drive and deliver change effectively

  Other requirements

  Essential

  • Flexibility to work outside of core office hours
  • Disclosure Barring Service (DBS) check
  • Maintain confidentiality at all times

  Desirable

  • Full UK driving licence

  Person Specification

  Skills

  Essential

  • Ability to exploit and negotiate opportunities to enhance service delivery
  • Excellent communication skills (written, oral and presenting)
  • Strong IT skills (generic)
  • Excellent leadership skills
  • Strategic thinker and negotiator
  • Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
  • Effective time management (planning and organising)
  • Ability to network and build relationships
  • Proven problem solving and analytical skills
  • Ability to develop, implement and embed policy and procedure
  • Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions

  Desirable

  • EMIS WEB user skills

  Experience

  Essential

  • Experience of working with the general public
  • Experience of working in a healthcare setting
  • Experience of performance management including appraisal writing, staff development and disciplinary procedures
  • Experience of successfully developing and implementing projects
  • Experience of workforce planning, forecasting and development
  • NHS / primary care general practice experience

  Desirable

  • Experience of accounting and cash flow procedures
  • Experience of managing multidisciplinary teams
  • Relevant health and safety experience

  Qualifications

  Essential

  • Good standard of education with excellent literacy and numeracy skills

  Desirable

  • Educated to degree level in healthcare or business
  • Leadership and / or management qualification
  • AMSPAR qualification

  Personal Qualities

  Essential

  • Polite and confident
  • Flexible and cooperative
  • Excellent interpersonal skills
  • Motivated and proactive
  • Ability to use initiative and judgement
  • Forward thinker with a solutions focused approach
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure
  • Confident, assertive and resilient
  • Ability to drive and deliver change effectively

  Other requirements

  Essential

  • Flexibility to work outside of core office hours
  • Disclosure Barring Service (DBS) check
  • Maintain confidentiality at all times

  Desirable

  • Full UK driving licence

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  North Staffordshire GP Federation

  Address

  Milehouse Medical Practice

  Lymebrook Way

  Newcastle-under-Lyme

  Staffordshire

  ST5 9GA

  
  

  Employer's website

  http://www.nsgpf.org.uk/ (Opens in a new tab)

  Employer details

  Employer name

  North Staffordshire GP Federation

  Address

  Milehouse Medical Practice

  Lymebrook Way

  Newcastle-under-Lyme

  Staffordshire

  ST5 9GA

  
  

  Employer's website

  http://www.nsgpf.org.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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