• Job Description

  Req#: A0754-25-0003?language=en&page=266&sort=publicationDateDesc

  Job summary

  An opportunity has arisen for new receptionist to join our surgery team. The role involves being the first point of contact for most of our patients; answering the telephone, booking appointments, giving out test results, registering new patients, monitoring the practices e-mail and eConsults accounts and arranging home visit. As we have a range of healthcare professions who work within the surgery, receptionists are trained to signpost patients to the appropriate healthcare option for their need using practice established protocols.

  We have a lovely team of receptionists and are looking for someone to work a total of 25.75 hours on the following days/times:

  Tuesday & Thursday 7.45am- 6.30pm and Friday from 7.45am 1.00pm

  This is a busy role however training and support will be given to help you grow and develop. We offer a competitive hourly rate of pay, inclusion in the NHS pension scheme, a cycle to work scheme, free parking, staff wellbeing initiatives, education and training afternoons and a kind and caring team to work with.

  Pay £12.21 per hour increasing upon successful completion of 3-month training and probationary period.

  Our closing date is Sunday 20th July 2025 with interviews planned for Tuesday 29th July. However, if we receive enough suitable applications, we may close the advert early and offer an earlier interview date.

  Main duties of the job

  To provide a high standard of care to our patient in helping them to access the most appropriate service or healthcare professional.

  Act as a central point of contact for our patients either by telephone or in person to mainly, but not limited to, arranging appointments, home visits or give out results.

  To help the clinical team responding to tasks sent to contact patients and arrange follow up appointments.

  Assist the practice with the management of the eConsults system ensuring patients are dealt with in a timely manner.

  Work within the reception team to undertake admin work as requested by the clinical team, Practice Manager or Assistant Practice Manager.

  About us

  We are a small semi-rural practice with a growing population of 7,400 registered patients and our boundary area mainly covers the villages of North Common, Oldland Common, Cadbury Heath, Warmley, Longwell Green, Willsbridge, and up to Bitton. We have a team of clinical GP and nursing staff as well as a Practice Manager, Assistant Practice Manager and admin support staff.

  Our practice ethos is very much based around continuity of care, support of staff well being and good team working. We are proud to say that two years ago we were rated second in Bristol, North Somerset & South Gloucestershire in the National Patient Satisfaction Survey. This is down to the hard work of the entire practice team. We have a team of fantastic and dedicated staff who complement each other in their knowledge, skills, and experience.

  We operate from a converted farmhouse in the village of North Common which has plenty of free parking for staff. We are fortunate to have a lovely garden at the front of the practice so in the summer we often have lunch outside. All consulting rooms are situated on the ground floor and there is a small dispensary next to reception. Upstairs houses admin rooms, the staff room and kitchen, plus a room for meetings and training. Patients are encouraged to see their named GP and are offered a mix of same-day and pre-bookable face to face appointments or telephone consultations with our multi-disciplinary team which includes a physiotherapist and pharmacist.

  Details

  Date posted

  03 July 2025

  Pay scheme

  Other

  Salary

  £12.21 an hour

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  A0754-25-0003

  Job locations

  47 Victoria Road

  Warmley

  Bristol

  BS30 5JZ

  
  

  Job description

  Job responsibilities

  Job purpose :

  Offer admin assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

  Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way, either in person or via the telephone

  Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

  Job responsibilities :

  Ensure patient and practice confidentiality is maintained at all times as laid down in your Contract of Employment

  Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery to members of the clinical and non-clinical team

  Deal with all general enquiries, explain procedures and make new and follow-up appointments as appropriate on either an urgent or routine basis either in person or on the telephone

  Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice at all times

  Explain practice registration arrangements and formal requirements to new patients and those seeking temporary assistance and ensure all necessary forms are completed

  Register patients on the clinical records system

  Register patients for on-line access

  Assists with the photocopying of clinical records under the direction of the practice secretaries

  Receive and accurately record requests for home visits contacting local visiting services on clinical instructions

  Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts

  Manage the eConsults coming into the practice

  Assist with the management of the practices main e-mail account

  Hand out signed prescriptions to patients or their nominated representatives ensuring collection details are accurately recorded in the medical records

  Hand out dispensed medication, taking payment where appropriate and ensuring prescription forms are completed appropriately by the patient

  Open and record post received both internally and externally

  Answer and respond to admin/practice notes from clinicians and non-clinical colleagues contacting patients where appropriate

  Assist colleagues in rearranging clinics when appropriate

  Undertake any other additional duties appropriate to the post as requested by the Partners, Practice Manager or Assistant Practice Manager

  Confidentiality :

  In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

  In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

  Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

  Health & Safety :

  The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

  Using personal security systems within the workplace according to practice guidelines

  identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

  Making effective use of training to update knowledge and skills

  Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

  Reporting potential risks identified

  Equality and Diversity :

  The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

  Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

  Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

  Personal/Professional Development :

  The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

  Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

  Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

  Complete on-line training provided by the practice on all appropriate topics

  Quality :

  The post-holder will strive to maintain quality within the practice, and will:

  Alert other team members to issues of quality and risk

  Assess own performance and take accountability for own actions, either directly or under supervision

  Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

  Work effectively with individuals in other agencies to meet patients needs

  Effectively manage own time, workload and resources.

  Communication :

  The post-holder should recognize the importance of effective communication within the team and will strive to:

  Communicate effectively with colleagues and other practice team members

  Communicate effectively with patients and carers

  Recognize peoples needs for alternative methods of communication and respond accordingly

  Contribution to the Implementation of Services :

  The post-holder will:

  Apply practice policies, standards and guidance

  Discuss with other members of the team how the policies, standards and guidelines will affect own work

  Participate in audits where appropriate

  Job description

  Job responsibilities

  Job purpose :

  Offer admin assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

  Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way, either in person or via the telephone

  Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

  Job responsibilities :

  Ensure patient and practice confidentiality is maintained at all times as laid down in your Contract of Employment

  Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery to members of the clinical and non-clinical team

  Deal with all general enquiries, explain procedures and make new and follow-up appointments as appropriate on either an urgent or routine basis either in person or on the telephone

  Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice at all times

  Explain practice registration arrangements and formal requirements to new patients and those seeking temporary assistance and ensure all necessary forms are completed

  Register patients on the clinical records system

  Register patients for on-line access

  Assists with the photocopying of clinical records under the direction of the practice secretaries

  Receive and accurately record requests for home visits contacting local visiting services on clinical instructions

  Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts

  Manage the eConsults coming into the practice

  Assist with the management of the practices main e-mail account

  Hand out signed prescriptions to patients or their nominated representatives ensuring collection details are accurately recorded in the medical records

  Hand out dispensed medication, taking payment where appropriate and ensuring prescription forms are completed appropriately by the patient

  Open and record post received both internally and externally

  Answer and respond to admin/practice notes from clinicians and non-clinical colleagues contacting patients where appropriate

  Assist colleagues in rearranging clinics when appropriate

  Undertake any other additional duties appropriate to the post as requested by the Partners, Practice Manager or Assistant Practice Manager

  Confidentiality :

  In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

  In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

  Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

  Health & Safety :

  The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

  Using personal security systems within the workplace according to practice guidelines

  identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

  Making effective use of training to update knowledge and skills

  Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

  Reporting potential risks identified

  Equality and Diversity :

  The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

  Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

  Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

  Personal/Professional Development :

  The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

  Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

  Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

  Complete on-line training provided by the practice on all appropriate topics

  Quality :

  The post-holder will strive to maintain quality within the practice, and will:

  Alert other team members to issues of quality and risk

  Assess own performance and take accountability for own actions, either directly or under supervision

  Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

  Work effectively with individuals in other agencies to meet patients needs

  Effectively manage own time, workload and resources.

  Communication :

  The post-holder should recognize the importance of effective communication within the team and will strive to:

  Communicate effectively with colleagues and other practice team members

  Communicate effectively with patients and carers

  Recognize peoples needs for alternative methods of communication and respond accordingly

  Contribution to the Implementation of Services :

  The post-holder will:

  Apply practice policies, standards and guidance

  Discuss with other members of the team how the policies, standards and guidelines will affect own work

  Participate in audits where appropriate

  Person Specification

  Experience

  Essential

  • Essential:
  • - A kind, caring and calm nature
  • - The ability to work extra hours to cover holidays and sickness
  • - Computer literate (Microsoft Office, email and bespoke software)
  • - Experience of dealing with members of the public in person or over the telephone
  • - Ability to work under pressure
  • - Good standard of education including GCSE or equivalent in English and Maths
  • - Excellent customer service and communication skills
  • - Experience of working in a team
  • - Able to organise own workload and take a flexible approach
  • - Ability to work on own initiative, be self-motivated with a can-do attitude
  • - Ability to deal with confidential and sensitive information
  • - Awareness of cultural and social influences on health and the importance of respecting diversity, differences and equality

  Desirable

  • Desirable:
  • - Previous experience of NHS or General Practice setting
  • - Knowledge of EMIS Web Clinical IT system

  Person Specification

  Experience

  Essential

  • Essential:
  • - A kind, caring and calm nature
  • - The ability to work extra hours to cover holidays and sickness
  • - Computer literate (Microsoft Office, email and bespoke software)
  • - Experience of dealing with members of the public in person or over the telephone
  • - Ability to work under pressure
  • - Good standard of education including GCSE or equivalent in English and Maths
  • - Excellent customer service and communication skills
  • - Experience of working in a team
  • - Able to organise own workload and take a flexible approach
  • - Ability to work on own initiative, be self-motivated with a can-do attitude
  • - Ability to deal with confidential and sensitive information
  • - Awareness of cultural and social influences on health and the importance of respecting diversity, differences and equality

  Desirable

  • Desirable:
  • - Previous experience of NHS or General Practice setting
  • - Knowledge of EMIS Web Clinical IT system

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Close Farm Surgery

  Address

  47 Victoria Road

  Warmley

  Bristol

  BS30 5JZ

  
  

  Employer's website

  https://www.closefarmsurgery.co.uk (Opens in a new tab)

  Employer details

  Employer name

  Close Farm Surgery

  Address

  47 Victoria Road

  Warmley

  Bristol

  BS30 5JZ

  
  

  Employer's website

  https://www.closefarmsurgery.co.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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