Aledade
Practice Support Analyst - Application Support, Remote
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Job Description
- Req#: 336c4b97-690f-49a1-a783-fbef75fd17d9
Employer Industry: Healthcare Technology Solutions
Why consider this job opportunity:
- Flexible work schedules and the ability to work remotely
- Health, dental, and vision insurance paid up to 80% for employees, dependents, and domestic partners
- Robust time-off plan offering 21 days of PTO in your first year, along with two paid volunteer days and 11 paid holidays
- 12 weeks of paid parental leave for all new parents and six weeks of paid sabbatical after six years of service
- Opportunities for career advancement and personal development through educational assistance programs
- Stock options and a 401(k) plan with up to a 4% match
What to Expect (Job Responsibilities):
- Provide technical assistance to users via chat, solving technical problems with predefined steps
- Triage incomplete tickets and perform troubleshooting for technical issues related to the application
- Execute sub-tasks of projects within the Practice Success workstream under supervision
- Assist with issues related to App Access, Practice Location, Providers, Users, Patient Merges, and Telehealth
- Maintain effective communication and provide excellent customer service throughout the support process
What is Required (Qualifications):
- Minimum of two years of experience in troubleshooting application issues in healthcare settings
- Associate Degree
- Basic competency in HL7 SIU and/or ADT, HIPAA X12 837, and CCDA
- Ability to navigate AWS S3 folders
- Strong analytical thinking, problem-solving, and customer service skills, including professional verbal and written communication
How to Stand Out (Preferred Qualifications):
- Ability to read/write simple SQL statements or run SQL statements written by other team members
#HealthcareTechnology #RemoteWork #CareerGrowth #DiversityAndInclusion #EmployeeBenefits
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Aledade helps primary care doctors return to where they belong: quarterbacking their patients’ health care. At a time when it can be tough to provide high quality care to patients and stay independent, Aledade proves you don't have to choose. We pa...
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