Internet Brands
Call Center Representative
What's your preference?
Job Description
- Req#: ouQcwfwM?nl=1
- Must have sharp attention to detail and ability to perform with high degree of accuracy.
- Strong analytical skills to review documents and reach sound decisions.
- Ability to meet multiple performance targets at or above benchmark levels; including, but not limited to accuracy, call quality, timeliness, and productivity.
- Competitive pay. In office Call Center Representatives will start at $20/hr. Remote employees will start at $16/hr.u00A0
- Call Center Representatives will also have the eligibility to earn up to $500/mo based on performance metrics
- Medical, Dental and Vision insurance.
- PTO and paid holidays!u00A0
- Cafeteria onsite and a subsidized lunch program.
- Opportunities to grow within the company!u00A0
Premier Disability Services is a growing company that is a full-service social security disability advocacy firm. We assist customers in applying for Social Security Disability at every stage of the process whether they are first time, have been denied or going to au00A0 hearing u00A0in all 50 states. Our services have helped over 100,000 individuals in filing their application successfully.u00A0Premier Disability Services, an Internet Brand company, is seeking qualified Call Center Representatives to join our high-volume call center team based in Minneapolis, MN.u00A0What you will be doing:u00A0u00B7u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Providing accurate information for incoming customer/client callers regarding disability claim status.u00B7u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Make outbound calls to obtain required information from clients pertaining to their cases/hearings.u00B7u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Efficiently access various disability processing systems and related applications to research and resolve inquiries and issues.u00B7u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Effectively navigate multiple computer windows to access several systems in a proficient manner.u00B7u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Handling all callers with efficiency, courtesy and respect.u00B7u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Meet daily metric goals and monthly audits.u00A0What weu2019re looking for:u00A0Education and Experience:u00A0u00B7u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Two (2) years high-volume call center experienceu00B7u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Two (2) years Customer Service/Sales experience preferred.Qualities:u00A0u00B7u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Ability to retain information and learn new systems quickly.u00B7u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Commitment to strong attendance.u00B7u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Strong computer knowledge and excellent typing skills at least 50WPM.u00B7u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Be able to deal with high call volume while deescalating scenarios through conflict resolution skills set.What we offer:u00A0u00A0u00A0
About Internet Brands:
Headquartered inu00A0El Segundo, Calif., Internet Brandsu00AE is a fully integrated online media and software services organization focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. Internet Brands' powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Temasek. For more information, please visitu00A0 www.internetbrands.com .u00A0
Internet Brands and its wholly-owned affiliates are an equal opportunity employer. u00A0u00A0About the company
MH Sub I, LLC dba Internet Brands is an American new media company based in El Segundo, California, United States, that operates online media, community, and e-commerce sites in vertical markets.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.