• Job Description

  Req#: R-381357

  Become a part of our caring community and help us put health first
  

  The Pre-Service Manager plays an integral role in the administration of care management by providing essential non-clinical support throughout the assessment and evaluation of members’ needs. This position is focused on guiding members and their families toward appropriate resources to achieve or maintain optimal wellness. The Manager, Care Management Support, operates within established guidelines and procedures, applying advanced technical expertise to address moderately complex issues. Assignments are received as objectives, and the manager is responsible for determining the approach, resources, schedules, and goals necessary to achieve them.

  The Pre-Service Manager is a key leader in ensuring the smooth operation of daily business processes, supporting team productivity, and driving the achievement of organizational objectives. Develops daily schedules, allocating resources, and organizing team efforts to efficiently meet operational goals. Provides direction, setting clear expectations, and ensuring adherence to company policies and procedures. Tracks key performance indicators (KPIs), evaluating productivity, and implementing improvements to optimize workflows. Rapidly identifies and resolves operational issues to minimize disruptions. Acts as a liaison between employees and senior management to ensure the effective flow of information and feedback. Oversees the work output, maintaining high standards, and ensuring customer satisfaction. Ensures that all operations are in compliance with organizational policies, industry regulations, and safety standards. Offers coaching, mentorship, and training to support employee skill development and career growth. Manages inventory and equipment to ensure cost-effective and efficient operations. Responds effectively to emergencies or unexpected challenges to mitigate risk and maintain operational continuity.

  
  Use your skills to make an impact
  

  Required Qualifications:

  • Bachelor’s degree in a relevant field.
  • Three or more years of management experience, preferably within healthcare or a related environment.
  • Demonstrated ability to lead briefings and area meetings, with strong organizational and communication skills.
  • Four or more years of technical experience with Microsoft Word, Excel, and Outlook.
  • Applicable state licensure in the relevant field of study.
  • A passion for contributing to an organization focused on continuously improving consumer experiences.

  Preferred Qualifications:

  • Master’s degree in business or a related field
  • Comprehensive knowledge of Microsoft Access

  Additional Information

  • Remote (subject to change to Hybrid depending on business need)

  • Schedule: M-F / 9:00a - 6:00 p ET (subject for extended hour depending on business need)

  Scheduled Weekly Hours

  40

  Pay Range

  The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

  
  

  $78,400 - $107,800 per year

  
  

  This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

  Description of Benefits

  Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

  
  About Us
  

  About OneHome: OneHome coordinates a full range of post-acute care ranging from home health, infusion therapy and durable medical equipment services at patients’ homes. OneHome’s patient focused model creates one integrated point of accountability that coordinates with physicians, hospitals and health plans serving more than one million health plan members nationwide. OneHome was acquired by Humana in 2021 to advance value-based care. Our culture is inclusive, diverse, and above all, caring. It is important to us that our employees are engaged, supported and fairly treated. We offer a comprehensive benefits package to ensure the health and financial well-being of you and your family.

  About Humana: Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers, and our company. Through our Humana insurance services, and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

  
  Equal Opportunity Employer

  It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

• About the company

  Humana looks at every facet of your life and works with you to create a path to health that fits your unique needs

Notice