Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Premium Supervisor plays a key leadership role within Subaru Park’s food and beverage operations, supporting a wide range of premium service areas including clubs, suites, and field-level in-seat service. Responsibilities may vary by event, and flexibility is essential as assignments may rotate depending on business needs. This role oversees setup and execution of service, supervises staff, and ensures quality, hospitality, and safety standards are met throughout all premium locations.

This role pays an hourly rate of $21.00-$26.00.

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until August 1, 2025.

About the Venue

Subaru Park, located in Chester, PA, is the proud home of the Philadelphia Union, the city’s Major League Soccer (MLS) team. As a premier sports and entertainment venue, Subaru Park hosts the Union's home games and various other events throughout the year.

Working at Subaru Park provides a unique opportunity to be part of the action and support the Philadelphia Union, all while delivering exceptional service to fans in the vibrant, energetic atmosphere of the stadium.

Responsibilities

• Approaches all encounters with guests and colleagues in a friendly, service-oriented manner
• Maintains constant communication with guests and on-site contact to ensure all expectations are met or exceeded
• Remains alert of complaints and or/unsatisfied guests and responds appropriately to ensure guest satisfaction
• Coordinates with other departments to arrange for the delivery of requested services
• Maintains constant contact with kitchen staff to ensure complete effective communication between food production and food service
• Ensures all functions are set and staff is prepared and organized before required time on BEO
• Inspects table place settings, including table linen, china, glass, silverware and condiments for correct placement and ensures that each element is clean, undamaged and attractive
• Ensures proper setting of buffet tables and other food service tables
• Arranges for and ensures proper sequence of service for each event
• Supervises clearing and post function cleanup and garbage removal
• Maintains clean and orderly back areas, pre-function areas and storage areas
• Assures that all china, glassware, silverware, linen, etc are returned to their proper location after each event
• Supervises the handling, storage, and security of all catering service equipment and decor
• Assists with staff training programs
• Conducts regular staff meetings to build rapport and ensures colleagues are well informed
• Clearly projects the visions of the department and measures progress
• Attends weekly food and beverage meeting to continuously evaluate strategies and ideas for enhancement to benefit the guest experience
• Reviews scheduling and labor needs to meet the guests needs as well as maximize efficiency
• Work with the Executive Chef to ensure appropriate inventories are stocked including food and beverage and non-food and beverage items used for Food and Beverage events
• Work with the Event/Sales Manager(s) to ensure quality and accuracy of set-ups within all catering rooms
• Become familiar with the computer systems and technology currently in use in the various food and beverage areas, and administration as it relates to food and beverage, from both a hardware and software perspective

Qualifications

• 1–2 years of experience in food service or hospitality required, with prior supervisory experience
• Valid ServSafe Manager Certification and Alcohol Service Permit
• Familiar with inventory cost control and menu planning
• Basic computer proficiency: E-mail, Excel, Word, Outlook, Schedule+
• Working knowledge of Point of Sale and timekeeping systems
• Previous supervisory experience is required
• Knowledge of food and beverage operation and preparation is required
• Cash handling abilities; basic math skills including significant number manipulation
• Ability to work a variable work schedule (including evenings and weekends, as required), depending upon event and business requirements
• Good verbal and written communication skills
• Must have a flexible schedule, be highly motivated and quality driven
• Detail oriented yet able to excel while multi-tasking
• Able to accept responsibility and lead by example
• Cash handling and computer skills
• Excellent communication skills
• Able to lift/push/pull up to 50 LBS
• Must be available to work all scheduled events, including evenings, weekends, and holidays, as required by the event calendar

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.