Job description

Job responsibilities

Processing repeat prescriptions

• To deal with medication queries from patients and staff in a professional manner, working within ones own capabilities and referring to the appropriate GP or Clinical Pharmacist in accordance with practice protocols when necessary.
• To support the Clinical Pharmacists, Pharmacy Technicians, and reception staff in dealing with prescription requests and queries.
• Computer data entry/data allocation and collation, processing and recording information in accordance with practice procedures
• Initiating contact with and responding to requests from patients, other team members and associated healthcare professionals and providers.
• To take a proactive approach to the safe handling of prescriptions.
• Helping to maintain a positive, patient focused culture.
• Helping to maintain a positive, supportive culture across the whole of the practice team.
• Any other duties commensurate with this position. Duties will vary from time to time under the direction of the Clinical Pharmacists and the Practice Manager, depending on current and evolving practice workload and staffing levels, with discussion with the post-holder and other colleagues.
• Maintain a clean, tidy, effective working area at all times.

In addition to the core responsibilities, the prescription team administrator may be requested to:

• Partake in audit as directed by the audit lead
• Book appointments as part of Medication monitoring e.g., a blood test of Blood pressure check.

Job responsibilities

Processing repeat prescriptions

• To deal with medication queries from patients and staff in a professional manner, working within ones own capabilities and referring to the appropriate GP or Clinical Pharmacist in accordance with practice protocols when necessary.
• To support the Clinical Pharmacists, Pharmacy Technicians, and reception staff in dealing with prescription requests and queries.
• Computer data entry/data allocation and collation, processing and recording information in accordance with practice procedures
• Initiating contact with and responding to requests from patients, other team members and associated healthcare professionals and providers.
• To take a proactive approach to the safe handling of prescriptions.
• Helping to maintain a positive, patient focused culture.
• Helping to maintain a positive, supportive culture across the whole of the practice team.
• Any other duties commensurate with this position. Duties will vary from time to time under the direction of the Clinical Pharmacists and the Practice Manager, depending on current and evolving practice workload and staffing levels, with discussion with the post-holder and other colleagues.
• Maintain a clean, tidy, effective working area at all times.

In addition to the core responsibilities, the prescription team administrator may be requested to:

• Partake in audit as directed by the audit lead
• Book appointments as part of Medication monitoring e.g., a blood test of Blood pressure check.

Person Specification

Skills and Knowledge

Essential

• * Strong organisational skills with the ability to manage multiple tasks efficiently. Good understanding of prescription processes and medication terminology.
• * Excellent verbal and written communication skills, with the ability to liaise effectively with patients, healthcare professionals, and pharmacies.
• High level of accuracy in processing prescriptions and updating patient records.
• * Ability to work well within a team, supporting colleagues and contributing to a collaborative environment.
• Understanding of patient confidentiality and data protection regulations.

Desirable

• * Competence in using medical software systems and Microsoft Office, with a quick learning ability for new systems.

Qualifications

Desirable

• A recognised qualification in healthcare administration or pharmacy support (e.g., NVQ, BTEC, or equivalent).

Experience

Desirable

• * Previous experience in a healthcare or administrative role, ideally within a GP practice or pharmacy setting.
• * Familiarity with the electronic prescription system and the workings of a GP practice pharmacy team.

Skills and Knowledge

Essential

• * Strong organisational skills with the ability to manage multiple tasks efficiently. Good understanding of prescription processes and medication terminology.
• * Excellent verbal and written communication skills, with the ability to liaise effectively with patients, healthcare professionals, and pharmacies.
• High level of accuracy in processing prescriptions and updating patient records.
• * Ability to work well within a team, supporting colleagues and contributing to a collaborative environment.
• Understanding of patient confidentiality and data protection regulations.

Desirable

• * Competence in using medical software systems and Microsoft Office, with a quick learning ability for new systems.

Qualifications

Desirable

• A recognised qualification in healthcare administration or pharmacy support (e.g., NVQ, BTEC, or equivalent).

Experience

Desirable

• * Previous experience in a healthcare or administrative role, ideally within a GP practice or pharmacy setting.
• * Familiarity with the electronic prescription system and the workings of a GP practice pharmacy team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Kiltearn Medical Centre

Address

Church View Primary Care Centre

Off Beam Street

Nantwich

Cheshire

CW5 5NX

Employer's website

https://www.kiltearnmedicalcentre.nhs.uk/ (Opens in a new tab)