• Job Description

  Req#: E0215-25-0016?language=en&page=681&sort=publicationDateDesc

  Job summary

  Symphony has a vacancy for a Prescription Clerk to join our Medicines Management Team.

  The role will be based at our Medicines Management Hub at Creech Medical Centre and may require working at our other Hubs at The Meadows Surgery Ilminster, or South Petherton Medical Centre.

  We have 9.5 hours available and require this to be split over Monday mornings and Wednesday mornings.

  This is an exciting opportunity to play a key role in patient care and contribute to the smooth operation of our practices.

  Key Responsibilities:

  Serve as the first point of contact for patients requesting repeat prescriptions over the telephone, email, on online requests.

  Process prescription requests accurately and efficiently.

  Collaborate with GPs, Clinical Pharmacists, Pharmacy Technicians, local pharmacies, and healthcare professionals.

  Communicate with patients, carers, and medical teams, ensuring confidentiality and a caring approach at all times.

  What We Are Looking For:

  Previous experience in a pharmacy, or GP surgery administrative role is beneficial.

  Strong communication skills and a compassionate, patient-focused attitude.

  Ability to prioritise tasks, work independently, and collaborate effectively with the team.

  A commitment to confidentiality and accuracy in handling patient information.

  Main duties of the job

  As a SHS Prescription Clerk, you will:

  • Be the first point of contact for patients requesting repeat prescriptions.
  • Process prescription requests accurately and efficiently.
  • Collaborate with GPs, Clinical Pharmacists, Pharmacy Technicians, local pharmacies, and healthcare professionals.
  • Communicate with patients, carers, and medical teams, ensuring confidentiality and a caring approach at all times.
  • Have previous experience in a pharmacy, GP surgery, or administrative role is beneficial.
  • Possess strong communication skills and a compassionate, patient-focused attitude.
  • The ability to prioritise tasks, work independently, and collaborate effectively with the team.
  • A commitment to confidentiality and accuracy in handling patient information.

  Additional Information:

  • Full training and ongoing support will be provided by the Medicines Management and practice teams.
  • This role offers career development opportunities within the team
  • You may be asked to work additional shifts to cover annual leave or sickness, or to assist at other local SHS practices.

  About us

  Symphony Healthcare Services (SHS) was established in 2016 as part of the award-winning Symphony Programme Vanguard, developing new models of care. We now support 20 practices across Somerset and East Devon, providing care for 120,000 patients.

  SHS has developed a model where each practice is encouraged to operate autonomously, but as a subsidiary of NHS Somerset Foundation Trust (SFT), and with the backing and economies of scale from a central support team (particularly for HR, finance, corporate and strategic management matters).

  Providing NHS services is at the heart of what we do. Our vision is to ensure that primary care is sustainable for patients and practices in Somerset, and we aim to be a national exemplar for primary care provision. We work closely with our practice teams to support, develop and transform patient care and working practices with innovation and technology at the heart of what we do.

  SHS welcome applications from people of all backgrounds and underrepresented groups. When undertaking recruitment and selection for our services, SHS we are committed to equality of opportunity for all.

  SHS offers a NHS or NEST Pension, a fantastic range of employee benefits and salary sacrifice schemes (see attached poster), along with flexible working from day of employment and an agile approach to home / office-based working.

  We look forward to hearing from you and receiving your application.

  Details

  Date posted

  26 June 2025

  Pay scheme

  Other

  Salary

  £12.21 to £12.50 an hour £12.50 after probation period completed

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  E0215-25-0016

  Job locations

  Creech Medical Centre

  Hyde Lane

  Creech St. Michael

  Taunton

  Somerset

  TA3 5FA

  
  

  The Meadows Surgery

  Canal Way

  Ilminster

  Somerset

  TA19 9FE

  
  

  South Petherton Medical Centre

  Bernard Way

  South Petherton

  Somerset

  TA13 5EG

  
  

  Job description

  Job responsibilities

  Key responsibilities of the role:

  • Process all repeat medication requests sent in by patients, community pharmacies and nursing homes in a timely manner, within SHS protocols
  • Liaise with patients and pharmacies regarding prescription queries and requests
  • Work with the practice medicines management teams, clinicians and other practice staff to resolve all medicines related queries
  • Liaise with hospital staff with reference to discharge and clinic letters
  • Check patient records for chronic disease and drug monitoring, and arrange for testing and review as appropriate
  • Enter relevant patient information accurately onto EMIS
  • Use the Prescription Tracker to establish the status of electronic prescriptions
  • Undertake any other duties appropriate to the post as requested

  Please read the attached job description and person specification (JD) for a full list of duties, tasks and expectations before applying.

  Job description

  Job responsibilities

  Key responsibilities of the role:

  • Process all repeat medication requests sent in by patients, community pharmacies and nursing homes in a timely manner, within SHS protocols
  • Liaise with patients and pharmacies regarding prescription queries and requests
  • Work with the practice medicines management teams, clinicians and other practice staff to resolve all medicines related queries
  • Liaise with hospital staff with reference to discharge and clinic letters
  • Check patient records for chronic disease and drug monitoring, and arrange for testing and review as appropriate
  • Enter relevant patient information accurately onto EMIS
  • Use the Prescription Tracker to establish the status of electronic prescriptions
  • Undertake any other duties appropriate to the post as requested

  Please read the attached job description and person specification (JD) for a full list of duties, tasks and expectations before applying.

  Person Specification

  Personal Qualities

  Essential

  • Good level of IT skills/typing skills
  • Ability to communicate effectively and sensitively, both verbally and written to patients and staff at a range of levels.
  • Excellent organisation skills demonstrate the ability to organise systems and paperwork in an office environment.
  • Strong attention to detail and the ability to transfer accurate information.
  • Work well under pressure and meet deadlines
  • Ability to adapt and respond to change.
  • The ability to use own initiative within clear boundaries, seeking advice when necessary.
  • Demonstrate enthusiasm and a strong sense of team spirt.
  • Able to promote good working relationships

  Desirable

  • Computer literate in EMIS clinical system
  • Computer literate in Microsoft Word and Outlook

  Special Requirements

  Essential

  • Flexibility and willingness to support all multidisciplinary teams
  • Ability to demonstrate sensitivity, empathy and compassion to the needs of the service users and carers
  • Ability to motivate others
  • Flexible attitude to working patterns

  Qualifications

  Essential

  • Five GCSE or equivalent (A*-C grade) must include Maths and English

  Desirable

  • Experience within a pharmacy setting

  Experience

  Essential

  • Experience within the NHS or similar health care setting
  • Experience in a customer focused environment
  • Experience of using a clinical medical IT system or similar

  Desirable

  • Evidence of working within a multidisciplinary team
  • Knowledge of primary care in the NHS

  Person Specification

  Personal Qualities

  Essential

  • Good level of IT skills/typing skills
  • Ability to communicate effectively and sensitively, both verbally and written to patients and staff at a range of levels.
  • Excellent organisation skills demonstrate the ability to organise systems and paperwork in an office environment.
  • Strong attention to detail and the ability to transfer accurate information.
  • Work well under pressure and meet deadlines
  • Ability to adapt and respond to change.
  • The ability to use own initiative within clear boundaries, seeking advice when necessary.
  • Demonstrate enthusiasm and a strong sense of team spirt.
  • Able to promote good working relationships

  Desirable

  • Computer literate in EMIS clinical system
  • Computer literate in Microsoft Word and Outlook

  Special Requirements

  Essential

  • Flexibility and willingness to support all multidisciplinary teams
  • Ability to demonstrate sensitivity, empathy and compassion to the needs of the service users and carers
  • Ability to motivate others
  • Flexible attitude to working patterns

  Qualifications

  Essential

  • Five GCSE or equivalent (A*-C grade) must include Maths and English

  Desirable

  • Experience within a pharmacy setting

  Experience

  Essential

  • Experience within the NHS or similar health care setting
  • Experience in a customer focused environment
  • Experience of using a clinical medical IT system or similar

  Desirable

  • Evidence of working within a multidisciplinary team
  • Knowledge of primary care in the NHS

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Symphony Healthcare Services Limited

  Address

  Creech Medical Centre

  Hyde Lane

  Creech St. Michael

  Taunton

  Somerset

  TA3 5FA

  
  

  Employer's website

  https://www.symphonyhealthcareservices.com/ (Opens in a new tab)

  Employer details

  Employer name

  Symphony Healthcare Services Limited

  Address

  Creech Medical Centre

  Hyde Lane

  Creech St. Michael

  Taunton

  Somerset

  TA3 5FA

  
  

  Employer's website

  https://www.symphonyhealthcareservices.com/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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