• Job Description

  Req#: A0604-25-0011?language=en&page=1112&sort=publicationDateDesc

  Job summary

  We are looking to recruit a Part time Prescription Clerk to join our friendly Practice team in Chadwell Heath and Romford. Experience in a GP surgery or pharmacy is compulsory.

  North Street Medical Care is a high achieving surgery with over 20,000 patients over two sites; North Street Practice and at the Chadwell Heath Health Centre in Ashton Gardens. The candidate will be working mainly at the Chadwell Heath Health Centre but may be required to work at both sites as requested.

  The Prescription Clerk we are looking for must have good communication skills, attention to detail, a 'can-do' attitude and is able to deal with both patients and surgery staff face to face and over the telephone in a professional manner.

  The role is for 18 hours per week working Monday, Tuesday and Wednsdays from 8 am - 2pm daily.

  You may occasionally be required to work on a Saturday or Bank Holiday, but with prior mutual agreement.

  Main duties of the job

  The candidate will be responsible for undertaking a range of duties which include providing general assistance to the Practice Team and reception / telephones and act as a focal point of communication between the GPs, Managers, Receptionists, Patients and local Pharmacies as well as other members of the Primary Health Care Team, to ensure patients prescriptions are produced within the current protocols of the surgery.

  About us

  Our clinical team includes, GPs, Nurse practitioner, Nurses, HCAs, Pharmacists and Paramedics. We operate over two sites, which is at North Street and Ashton Gardens. We are a training practice.

  We offer to our team

  - NHS Pension scheme

  -Christmas gift vouchers

  -Staff party, fun days

  -NHS Staff discount at many retailers / restaurants / Venues

  Details

  Date posted

  30 April 2025

  Pay scheme

  Other

  Salary

  £12.40 an hour

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  A0604-25-0011

  Job locations

  Chadwell Heath Health Centre

  Ashton Gardens

  Romford

  RM6 6RT

  
  

  North Street Medical Care

  274 North Street

  Romford

  RM1 4QJ

  
  

  Job description

  Job responsibilities

  The following are the core responsibilities for the Prescription clerk:

  To process, all medication requests sent in by patients using the protocols in place.

  Ensure that prescriptions are completed accurately and efficiently following protocol

  Process repeat prescription requests

  Deal with queries over the counter and on the telephone

  Entering details of community nurses prescriptions into patients records

  Other Duties:

  Training reception staff to undertake script and data duties in your absence

  Any other duty as allocated by members of the management team

  Process online repeat prescriptions

  To collect repeat prescription request from the fax machine, post box and reception

  To liaise with patients and pharmacies regarding queries and requests

  To ensure that patients queries on medication are highlighted to the relevant GP

  To regularly go through prescriptions not collected and unlikely to be collected as a result of timescale, to remove the details from the patient records and then destroy the prescription

  Ensure up to date patient information is recorded

  Job description

  Job responsibilities

  The following are the core responsibilities for the Prescription clerk:

  To process, all medication requests sent in by patients using the protocols in place.

  Ensure that prescriptions are completed accurately and efficiently following protocol

  Process repeat prescription requests

  Deal with queries over the counter and on the telephone

  Entering details of community nurses prescriptions into patients records

  Other Duties:

  Training reception staff to undertake script and data duties in your absence

  Any other duty as allocated by members of the management team

  Process online repeat prescriptions

  To collect repeat prescription request from the fax machine, post box and reception

  To liaise with patients and pharmacies regarding queries and requests

  To ensure that patients queries on medication are highlighted to the relevant GP

  To regularly go through prescriptions not collected and unlikely to be collected as a result of timescale, to remove the details from the patient records and then destroy the prescription

  Ensure up to date patient information is recorded

  Person Specification

  Experience

  Essential

  • Experience of working with the general public
  • Experience of administrative duties
  • Experience of working in a health care setting
  • Attention to detail
  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • EMIS
  • Effective time management (Planning & Organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving & analytical skills
  • Ability to follow policy and procedure
  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Forward thinker
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure
  • Flexibility to work outside of core office hours
  • Disclosure Barring Service (DBS) check

  Qualifications

  Essential

  • Educated to GCSE level or equivalent

  Desirable

  • GCSE Mathematics & English (C or above)
  • NVQ Level 2 in Health and Social Care

  Skills and Knowledge

  Essential

  • Effective time management (Planning & Organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving & analytical skills
  • Ability to follow policy and procedure
  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Forward thinker
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure
  • Flexibility to work outside of core office hours
  • Disclosure Barring Service (DBS) check

  Person Specification

  Experience

  Essential

  • Experience of working with the general public
  • Experience of administrative duties
  • Experience of working in a health care setting
  • Attention to detail
  • Excellent communication skills (written and oral)
  • Strong IT skills
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • EMIS
  • Effective time management (Planning & Organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving & analytical skills
  • Ability to follow policy and procedure
  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Forward thinker
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure
  • Flexibility to work outside of core office hours
  • Disclosure Barring Service (DBS) check

  Qualifications

  Essential

  • Educated to GCSE level or equivalent

  Desirable

  • GCSE Mathematics & English (C or above)
  • NVQ Level 2 in Health and Social Care

  Skills and Knowledge

  Essential

  • Effective time management (Planning & Organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving & analytical skills
  • Ability to follow policy and procedure
  • Polite and confident
  • Flexible and cooperative
  • Motivated
  • Forward thinker
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure
  • Flexibility to work outside of core office hours
  • Disclosure Barring Service (DBS) check

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  North Street Medical Care

  Address

  Chadwell Heath Health Centre

  Ashton Gardens

  Romford

  RM6 6RT

  
  

  Employer's website

  https://www.northstreetmedicalcare.co.uk (Opens in a new tab)

  Employer details

  Employer name

  North Street Medical Care

  Address

  Chadwell Heath Health Centre

  Ashton Gardens

  Romford

  RM6 6RT

  
  

  Employer's website

  https://www.northstreetmedicalcare.co.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

Notice