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Job Description
- Req#: A1160-24-0007?language=en&page=769&sort=publicationDateDesc
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
- Using personal security systems within the workplace according to Practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Actively reporting of health and safety hazards and infection hazards immediately when recognised
- Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
- Undertaking periodic infection control training (minimum annually)
- Reporting potential risks identified
- Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognize peoples needs for alternative methods of communication and respond accordingly
- Apply Practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
- Using personal security systems within the workplace according to Practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Actively reporting of health and safety hazards and infection hazards immediately when recognised
- Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
- Undertaking periodic infection control training (minimum annually)
- Reporting potential risks identified
- Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognize peoples needs for alternative methods of communication and respond accordingly
- Apply Practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate
- GCSE English & Math's - grade B or equivalent
- NVQ level 2 in customer service
- Understanding of NHS primacy care service
- *Prior experience of prescription processing or experience within community pharmacy/ GP dispensary.
- * Experience using the Systmone TTP computer software.
- * Minimum of 1 years experience working directly with the public in a busy NHS environment.
- *Exceptional interpersonal skills and proven ability to communicate effectively to all levels.
- * Ability to work as part of a multi disciplinary team as well as being able to work using own initiative.
- * Ability to remain calm and professional when working under pressure or to set timelines.
- * To be a problem solver, with the ability to manage change and conflicting priorities with limited supervision.
- * Good computer skills, with experience of Microsoft word and Excel.
- To have a very flexible approach to work, keen to expand knowledge and take on new challenges.
- GCSE English & Math's - grade B or equivalent
- NVQ level 2 in customer service
- Understanding of NHS primacy care service
- *Prior experience of prescription processing or experience within community pharmacy/ GP dispensary.
- * Experience using the Systmone TTP computer software.
- * Minimum of 1 years experience working directly with the public in a busy NHS environment.
- *Exceptional interpersonal skills and proven ability to communicate effectively to all levels.
- * Ability to work as part of a multi disciplinary team as well as being able to work using own initiative.
- * Ability to remain calm and professional when working under pressure or to set timelines.
- * To be a problem solver, with the ability to manage change and conflicting priorities with limited supervision.
- * Good computer skills, with experience of Microsoft word and Excel.
- To have a very flexible approach to work, keen to expand knowledge and take on new challenges.
Job summary
The Avenue Surgery is seeking an enthusiastic and forward thinking individual to join the pharmacy team, with great attention to detail. The Prescription Clerk provides support to our GPs in the receipt and preparation of repeat prescriptions for our 18,500 patients. You will be the main point of contact for patient enquiries about their prescriptions, so resilience is important. You will be liaising on sensitive medical information, so a caring customer service communication style is essential.
Main duties of the job
Duties will include coordinating and preparing repeat prescriptions for our Patients, data entry onto patient records, EPS (electronic prescription service) and Patient and Pharmacy liaison. The tasks and responsibilities to be undertaken may include any or all the items listed on the job description, dependent on practice workload and staffing levels.
About us
The Avenue Surgery is a non dispensing, training practice caring for circa. 18,500 patients in and around the rural town of Warminster, within easy commute of the cities of Bath and Salisbury.
The practice is led by 8 GP partners and supported by a very hard working team of both clinical and administrative staff.
The whole team is committed to the surgery vision to provide a service that works with, and for, the community to meet the widest range of care, health promotion and education to our patients and our staff members.
Date posted
26 July 2024
Pay scheme
Other
Salary
£11.44 an hour
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
A1160-24-0007
Job locations
14 The Avenue
Warminster
Wiltshire
BA12 9AA
Job descriptionJob description
Job responsibilities
JOB TITLE: Prescription Clerk
REPORTS TO: Clinical Pharmacist
HOURS: 37.5 hours per week over five days
SALARY: As per Employment Contract
Job Summary:
The Prescription Clerk provides support to our GPs in the receipt and preparation of repeat prescriptions for our 18,500 patients. You will be the main point of contact for patient enquiries about their prescriptions, so resilience is important. You will be liaising on sensitive medical information, so a caring customer service communication style is essential.
To thrive in this role, you will enjoy the challenge of lots of moving parts that require you to use your exceptional organisational and prioritising skills, combined with top level attention to detail. Problem solving on a day-to-day basis on issues relating to your work, you will also enjoy working closely within the pharmacy team to achieve shared objectives and ensure daily priorities are delivered. Patients expect a high standard of service and outstanding customer service, so working as a team to meet and manage these expectations is important.
Job Responsibilities:
Duties will include co-ordinating and preparing repeat prescriptions for our Patients, data entry onto patient records, EPS (electronic prescription service) and Patient and Pharmacy liaison. The tasks and responsibilities to be undertaken may include any or all the items in the following lists, dependent on current and evolving practice workload and staffing levels:
Work with our GPs to provide a responsive repeat prescription service delegated to the Prescription team as appropriate.
Delivering an efficient prescription service and ensuring service targets are met and errors are minimised.
Liaise with pharmacies on the supply of prescribed drugs, alert our clinicians of any supply issues and forward information on the recommended alternatives.
Expedite urgent prescriptions to help ensure a safe and responsive service for our Patients.
Respond to enquiries from patients, carers, community pharmacies and other NHS organisations in a courteous, timely and efficient manner, by telephone, letter and email, occasionally face-to-face and maintain precise records of the communications.
Provide an efficient administration service as part of the pharmacy team to ensure the smooth running of the prescription support to our clinicians.
Undertake drug stocktake each month.
Ensure you are keeping Patient information updated, in a timely manner and that Patient information is always secure and kept confidential.
Keep up to date with the Practices formulary and the National restricted drugs list.
Bring any queries to the attention of the relevant doctor, to include under and over usage.
Ordering of drugs and nursing supplies on a regular basis, liaising with companies for best cost savings.
Liaise with external Pharmacy services and patients as necessary to resolve queries.
Build good working relationships with local Pharmacies to help enable our prescription service.
Check emails regularly and deal with them appropriately.
Create tasks and assist Clinicians in managing document workflow relating to prescriptions.
Ensure you have adequate stationery supplies in stock (Prescription Pads).
Escalate any problems to your line manager or practice manager that you need support with.
Undertake training as requested to support safe and effective services for the Practice.
Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.
Confidentiality:
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include:
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
Quality:
The post-holder will strive to maintain quality within the Practice, and will:
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
Contribution to the Implementation of Services:
The post-holder will:
This Job Description is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with the post holder. The post holder is required to carry out any duties that may reasonably be requested by the Partners or the Practice Manager.
Job responsibilities
JOB TITLE: Prescription Clerk
REPORTS TO: Clinical Pharmacist
HOURS: 37.5 hours per week over five days
SALARY: As per Employment Contract
Job Summary:
The Prescription Clerk provides support to our GPs in the receipt and preparation of repeat prescriptions for our 18,500 patients. You will be the main point of contact for patient enquiries about their prescriptions, so resilience is important. You will be liaising on sensitive medical information, so a caring customer service communication style is essential.
To thrive in this role, you will enjoy the challenge of lots of moving parts that require you to use your exceptional organisational and prioritising skills, combined with top level attention to detail. Problem solving on a day-to-day basis on issues relating to your work, you will also enjoy working closely within the pharmacy team to achieve shared objectives and ensure daily priorities are delivered. Patients expect a high standard of service and outstanding customer service, so working as a team to meet and manage these expectations is important.
Job Responsibilities:
Duties will include co-ordinating and preparing repeat prescriptions for our Patients, data entry onto patient records, EPS (electronic prescription service) and Patient and Pharmacy liaison. The tasks and responsibilities to be undertaken may include any or all the items in the following lists, dependent on current and evolving practice workload and staffing levels:
Work with our GPs to provide a responsive repeat prescription service delegated to the Prescription team as appropriate.
Delivering an efficient prescription service and ensuring service targets are met and errors are minimised.
Liaise with pharmacies on the supply of prescribed drugs, alert our clinicians of any supply issues and forward information on the recommended alternatives.
Expedite urgent prescriptions to help ensure a safe and responsive service for our Patients.
Respond to enquiries from patients, carers, community pharmacies and other NHS organisations in a courteous, timely and efficient manner, by telephone, letter and email, occasionally face-to-face and maintain precise records of the communications.
Provide an efficient administration service as part of the pharmacy team to ensure the smooth running of the prescription support to our clinicians.
Undertake drug stocktake each month.
Ensure you are keeping Patient information updated, in a timely manner and that Patient information is always secure and kept confidential.
Keep up to date with the Practices formulary and the National restricted drugs list.
Bring any queries to the attention of the relevant doctor, to include under and over usage.
Ordering of drugs and nursing supplies on a regular basis, liaising with companies for best cost savings.
Liaise with external Pharmacy services and patients as necessary to resolve queries.
Build good working relationships with local Pharmacies to help enable our prescription service.
Check emails regularly and deal with them appropriately.
Create tasks and assist Clinicians in managing document workflow relating to prescriptions.
Ensure you have adequate stationery supplies in stock (Prescription Pads).
Escalate any problems to your line manager or practice manager that you need support with.
Undertake training as requested to support safe and effective services for the Practice.
Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.
Confidentiality:
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include:
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
Quality:
The post-holder will strive to maintain quality within the Practice, and will:
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
Contribution to the Implementation of Services:
The post-holder will:
This Job Description is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with the post holder. The post holder is required to carry out any duties that may reasonably be requested by the Partners or the Practice Manager.
Person SpecificationPerson Specification
Qualifications
Essential
Experience
Essential
Desirable
Skills
Essential
Desirable
Qualifications
Essential
Experience
Essential
Desirable
Skills
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Avenue Surgery
Address
14 The Avenue
Warminster
Wiltshire
BA12 9AA
Employer's website
Employer details
Employer name
The Avenue Surgery
Address
14 The Avenue
Warminster
Wiltshire
BA12 9AA
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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