Prime Brokerage Client Service sits within Citi Market Operations and is part of the overall Prime Finance middle office unit. The primary role is the responsibility of managing a number of the Prime Brokerage hedge fund clients. The successful candidate will be the main point of contact for all operational queries for that hedge fund client base and they will interact closely with clients/administrators and internally across the Business, Middle Office and Operations.

Responsible for providing high service level operational client support for high focus Prime Brokerage clients as well as supporting the team manager in project work and ad-hoc requests assigned the team.The primary role will incorporate all aspects of Equity and Fixed Income Prime Brokerage operational client service – covering trade handling, free cash movements, fails management and client account queries.

This is a client-focused role with large volumes and quick turnarounds with an increasing focus on providing innovative value add services to increase the client experience, potential business revenue whilst reducing Manual Touchpoints (MTP’s) and driving operational efficiency.

Key Responsibilities:

The successful candidate will carrying out the below BAU (Business As Usual) tasks.

• Main point of contact for client/administrator operational queries

• Trade handling across equity and fixed income PB, including trade capture, trade kick-outs, broker mapping and connectivity issue resolution with clients/administrators

• Management of client trade activity, liaising with settlements and clients to resolve any issues

• Management of client cash activity, authorisations, reporting and query resolution

• Review client cash balances / portfolios for operational issues

• Documentation and publication of MIS where required

• Completion of all daily processes and controls including ad-hoc tasks that may be assigned.

• Driving initiatives to reduce Manual Touch Points (MTP’s) for local and global team.

• Helping to maintain a culture and environment where processes, risks and controls are continually monitored, and potential risks escalated on a timely basis

• Helping to develop an effective control framework that fully meets audit, compliance and regulatory requirements; delivery of periodic presentations to external regulators as required.

• Contribute to the creation of an infrastructure and tool set that will effectively manage risk and service our clients to a high standard.

Person Specification:

Key Characteristics: The successful candidate will also be required to demonstrate the necessary skills and experience to deliver on the below value add and service differentiators.

• Operational Expertise: demonstrate considerable understanding of key operational functions such as Settlements, Reconciliations, Trade Support, Treasury and Corporate Actions

• Product Knowledge: demonstrate high-level knowledge and understanding of the Cash Equity and Fixed Income PB products. A general knowledge of other PFD1 products such as Swap/Synthetic PB and Stock Lending is also highly desirable.

• Client Presentation: An ability to be articulate, confident, intellectually agile and professional in appearance and manner so that the franchise is well represented. Team members should have the skillset to lead client meetings at hedge fund premises on topics such as Metric Pack presentation, Yearly/Half Year/Quarterly PB client service reviews or ad-hoc issue/resolution meetings.

• Innovation/Creative Thinking: Each team member should offer creative and innovative solutions (based on their skills above) to client issues when they arise. Members should also look to harness these innovation skills to develop a record of process improvement, procedure control strengthening and reduction of manual touch points (MTPs).

• Business Liaison: Team members will partner with the business and Client Executive team to facilitate the following; New business pitches, smooth on-boarding of new clients, ad-hoc issue solution and product/platform capability questions.

Qualifications:

Experience and Skills:

• BS/BA degree OR equivalent work experience

• Energetic, flexible, collaborative and proactive; a leader who can positively and productively add product impact to both strategic and tactical technology.

• Strong, influential communicator who is articulate and concise

• Strong risk management and control mindset

• Provides evaluative judgement based on analysis of factual information in complicated, unique and dynamic situations; draws on diverse range of internal and external sources.

• Self reliant, good problem solver, results orientated.

• Ability to establish and build trust with professionals throughout the business.

• Client Service experience essential, preferably within Prime Brokerage

• Solid understanding of life-cycle of trade processing for significant product type (Equity / Fixed Income / Derivatives). Includes trade capture, settlements and reconciliations for the Equity and Fixed Income Prime Brokerage area.

• Experience and understanding of cash payments, reconciliations and corporate actions preferable

• Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

What we can offer you:

This is a unique role that will put you in the position to actively drive change. Every day there will be new challenges that will help you develop new skills that can drive your career.

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• 27 days annual leave (plus bank holidays)

• A discretional annual performance related bonus

• Private Medical Care & Life Insurance

• Employee Assistance Program

• Pension Plan

• Paid Parental Leave

• Special discounts for employees, family, and friends

• Access to an array of learning and development resources

Visit our Global Benefits page to learn more.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.

#LI-BH1

-------------------------------------------------

Job Family Group:

-------------------------------------------------

Job Family:

------------------------------------------------------

Time Type:

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View the "EEO is the Law " poster. View the EEO is the Law Supplement .

View the EEO Policy Statement .

View the Pay Transparency Posting