• Job Description

  Req#: R0013161
  Employer Industry: Software Solutions for Social Impact
  
  Why consider this job opportunity:
  - Salary up to $114,200
  - Generous parental leave and flexible paid time off
  - Comprehensive medical, dental, and vision insurance
  - Remote-first workforce with a flexible work culture
  - 401(k) program with employer match to support your financial future
  - Opportunities for professional growth and community engagement
  
  What to Expect (Job Responsibilities):
  - Drive platform adoption and retention by ensuring successful use of the employer's products to achieve client objectives
  - Develop comprehensive customer success plans in collaboration with clients
  - Establish proactive communication with clients to review progress and align on next steps
  - Serve as a trusted customer advocate, providing tailored solutions based on client needs
  - Collaborate cross-functionally with various departments to resolve issues and communicate client feedback
  
  What is Required (Qualifications):
  - 7+ years of experience in the social impact sector, including work with non-profits and foundations
  - Hands-on experience with the employer's solutions, specifically Blackbaud Raiser’s Edge NXT and Blackbaud Luminate
  - Strong written and verbal communication skills for strategic conversations
  - Proven ability to analyze complex problems and make sound business decisions
  - Comfort working in a fast-paced, dynamic environment with a proactive attitude
  
  How to Stand Out (Preferred Qualifications):
  - Experience with CRMs (e.g., Salesforce) and CSPs (e.g., Gainsight)
  - Demonstrated desire for continuous learning and professional growth
  - Ability to leverage analytics and reports to enhance client outcomes
  
  #SoftwareSolutions #CustomerSuccess #RemoteWork #CareerGrowth #SocialImpact
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

  Blackbaud is a cloud computing provider that serves the social good community — nonprofits, foundations, corporations, education institutions, healthcare organizations, religious organizations, and individual change agents.

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