• Job Description

  Req#: REF38527K

  Company Description

  We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 36 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

  Job Description

  Role- Salesforce Project Delivery Manager (Public Sector Experience)

  Location – NYC, NY 10007

  Working Model: Onsite - Hybrid (2-3 days’ work from office)

  Duration – Full-time Employment

  Must have skills: Public Sector Exposure, Sales cloud, Service cloud

  Job Overview:

  • Experience with Salesforce Government Cloud or Salesforce Public Sector Solutions (PSS). Familiarity with federal/state procurement processes, data residency, and compliance standards.

  • We are seeking an experienced Salesforce Delivery Manager with a proven track record in leading end-to-end Salesforce implementations, particularly in the public sector (federal, state, or local government).
  • The ideal candidate will be responsible for overseeing the successful delivery of Salesforce solutions, ensuring alignment with client goals, regulatory compliance, and industry’s best practices.

  Key Responsibilities:

  • Project Delivery & Management Lead the end-to-end delivery of Salesforce projects using Agile and hybrid methodologies. Define delivery plans, resource allocation, sprint planning, and milestone tracking.
  • Manage risks, dependencies, issues, and scope changes proactively.
  • Ensure delivery meets contractual obligations and SLAs.
  • Client & Stakeholder Engagement Serve as the primary point of contact for client engagements within the public sector.
  • Build and maintain strong, trusted relationships with government stakeholders.
  • Translate client needs into scalable Salesforce solutions, ensuring alignment with agency goals.
  • Solution Oversight & Quality Assurance Oversee solution architecture and technical design validation. Ensure Salesforce best practices, compliance (e.g., FedRAMP, HIPAA, etc.), and security protocols are followed.
  • Validate configuration and custom development meet quality standards. Team Leadership & Development Manage cross-functional teams including developers, architects, business analysts, and QA testers.
  • Mentor and coach team members on delivery excellence and government-specific compliance.
  • Drive continuous improvement and knowledge sharing across delivery teams. Public Sector Expertise Understand the regulatory, security, and procurement nuances of public sector environments.
  • Ensure all deliverables adhere to public sector compliance frameworks and accessibility standards (e.g., 508 compliance).
  • Stay updated on evolving public sector CRM needs and Salesforce Government Cloud capabilities.

  Required Qualifications:

  • Bachelor’s degree in computer science, Information Systems, Business, or related field.
  • 7+ years of experience in Salesforce project delivery.
  • 3+ years in a Delivery Manager or similar leadership role. Proven experience delivering Salesforce projects for public sector clients (e.g., agencies, ministries, municipalities). Strong understanding of Salesforce products (Sales Cloud, Service Cloud, Experience Cloud, etc.).
  • Salesforce certifications (e.g., Administrator, Platform App Builder, Service Cloud Consultant) are highly desirable.
  • Demonstrated experience in Agile/Scrum and project management tools (Jira, Confluence, etc.).
  • Ability to manage multiple projects and lead distributed teams.

  Preferred Qualifications:

  • PMP or similar project management certification.
  • Experience integrating Salesforce with external government systems or legacy platforms.

  Soft Skills:

  • Excellent communication, facilitation, and conflict resolution skills.
  • Strong analytical thinking and problem-solving capabilities.
  • Ability to work under pressure and adapt to dynamic client environments. Proven leadership and team-building skills.

  Additional Information

  Nagarro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be afforded equal employment opportunities without discrimination based on race, creed, color, national origin, sex, age, disability, or marital status.

• About the company

  A digital product engineering leader, Nagarro drives technology-led business breakthroughs for industry leaders and challengers through agility and innovation.

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