• Job Description

  Req#: 4096967
  
  
  
  
  
  
  EXAM NUMBER:
  Y2552A
  
  
  First Day of Filing: September 29, 2023, at 8:00 a.m. (PT) - Until needs of the department are met and is subject to closure without prior notice.
  
  
  DEPARTMENTAL PROMOTIONAL JOB OPPORTUNITY
  Restricted to permanent employees of the Department of Health Services who have successfully completed their initial probationary period.
  
  
  Current employees in unclassified service in the County of Los Angeles Department of Health Services who meet the following criteria also qualify to participate in this exam:
  
  Unclassified employees who have attained permanent County status on a classified position by successful completion of the initial probationary period, with no break in service since leaving the classified service.
  -OR-
  Full-time employees in the unclassified service with at least six months of full-time experience in the unclassified service at the time of filing.
  
  Applicants must meet the Selection Requirements at the time of filing. No Out-of-Class experience or withhold will be allowed for this examination.
  ABOUT LOS ANGELES COUNTY DEPARTMENT OF HEALTH SERVICES
  The Los Angeles County Department of Health Services (DHS) is the second largest municipal health system in the nation. Through its integrated system of 25 health centers and four hospitals - and expanded network of community partner clinics – DHS annually provides direct care for 600,000 unique patients, employs over 23,000 staff, and has an annual budget of over $6.9 billion. For additional information regarding DHS please visit www.dhs.lacounty.gov.
  Through academic affiliations with the University of California, Los Angeles (UCLA), the University of Southern California (USC), and the Charles R. Drew University of Medicine and Sciences (CDU), DHS hospitals are training sites for physicians completing their Graduate Medical Education in nearly every medical specialty and subspecialty. In addition to its direct clinical services, DHS also runs the Emergency Medical Services (EMS) Agency and the County's 911 emergency response system, as well as Housing for Health and the Office of Diversion and Re-entry, each with a critical role in connecting vulnerable populations, including those released from correctional and institutional settings to supportive housing.
  MISSION:
  To advance the health of our patients and our communities by providing extraordinary care.
  DEFINITION:
  Provides technical leadership or supervision of work involving complex operating systems and associated software, hardware and servers, including midrange or mainframes hosting critical applications in a high-availability environment. These environments require formal change management and problem resolution procedures and comprehensive back-up and recovery solutions.Leads or supervises the installation, configuration, maintenance, and upgrades of server or mainframe-based software and services such as communications services, database management software, compilers, storage management solutions, network monitoring and management solutions, messaging systems, and security systems.
  
  Provides technical consulting on long-range information systems planning and business continuity planning.
  
  Provides technical leadership or supervision and participates in the work of a team of Operating Systems Analysts engaged in the installation, configuration, maintenance, and upgrades of hardware, operating systems, and associated system software.
  
  Provides technical expertise to project managers, department management, and/or user management regarding one or more major system development, implementation, or maintenance efforts and advises management on technical alternatives, such as tools, platforms, utilities, and servers.
  
  Analyzes performance data and conducts capacity planning. Solves the more complex system configuration and performance problems.
  
  Assists in design and selection of disaster recovery solutions and leads implementation in a specific area of responsibility.
  
  Analyzes and resolves the more complex system anomalies and operational problems.
  
  Collaborates with application development, systems staff, network engineering and operations, and security staff to determine hardware and operating system requirements.
  
  Establishes quality assurance procedures and leads the development and maintenance of system documentation and operational procedures.
  
  Leads the development of department-wide policies, procedures, and documentation to improve overall server, disaster recovery and business continuity management as assigned.
  
  Represents the department in collaborative efforts with other County departments, outside agencies, and/or vendors as assigned.
  
  Ensures system security as described in policies and procedures.
  
  Acts as an expert consultant or specialist in System improvements, analysis and design and research on state of art server/storage infrastructure technologies.
  
  Assists in creating Statements of Work (SOWs) for services such as installation, configuration, data center upgrades, and security assessments as assigned.
  
  Performs risk assessment and impact analysis of vendor-provided patches and upgrades and recommends implementation accordingly.
  
  Creates and maintains job control language and/or custom scripts as assigned.
  
  Coordinates and works with vendors to develop and implement solutions to specific problems or to meet specific objectives.
  
  Programs the most specialized and complex operating systems customizations as assigned.
  
  Serves as a project manager as assigned.
  
  Responsible for the architecture, design, and management of enterprise class storage systems, as assigned.
  
  Monitors vendors to ensure performance according to project goals and contract terms, and reports performance problems to management.SELECTION REQUIREMENTS:
  Option I: Bachelor's degree in Computer Science, Information Systems, or a closely related field, and four (4) years of recent*, progressively responsible**, full-time*** experience in a centralized Information Technology organization****, configuring, analyzing, and maintaining complex systems, including configuring, planning, coordinating, and implementing releases, upgrades, or changes to operating systems, servers, and related software, two (2) years of which must be in a complex server environment***** with formal change management, problem resolution procedures, and back-up and recovery plans.
  
  Option II: Five (5) years of recent* full-time*** experience in a centralized Information Technology organization**** configuring, analyzing, and maintaining complex systems, including configuring, planning, coordinating, and implementing releases, upgrades, or changes to operating systems, servers, and related software, two (2) years of which must be in a complex server environment***** with formal change management, problem resolution procedures, and back-up and recovery plans.
  
  DESIRABLE QUALIFICATIONS:
  Additional credit will be given to applicants that possess the following desirable qualifications:
  Knowledge and experience with the following technologies and practices:
  • Configure and support a large-scale****** Linux Operation System, such as Red Hat Enterprise Linux (RHEL)
  • Setup and manage high performance storage systems such as Qumulo, Pure Storage
  • Install Nutanix hyper-converged infrastructure hardware and the Prism Central/Prism element management technology
  • Manage Cisco Unified Computing System (UCS) to support complex server environment
  • Design and maintain Infrastructure automation scripts such as Ansible, Chef, Puppet, or Saltstack
  • Design, deploy and manage multiple virtual environments at the large-scale level by using VMware vRealize suite such as vRealize Operation, vRealize Log Insight and vSphere
  • Experience leading team members on installing Security toolsets such as Trellix, Tenable, Redcloak and Cisco AMP agents
  *Recent is defined as experience gained within the last five (5) years.
  **Progressively responsible is a significant increase in the complexity and the scope of responsibility in information technology and systems functions over time.
  ***Full-time experience is evaluated on the basis of a verifiable 40-hour work week.
  ****Centralized IT organization is defined as that which is responsible, under the direction or guidance of the Chief Information Technology official for the department or major organization unit, for providing comprehensive IT services including analysis, design, acquisition, and/or development, implementation, maintenance, or support of information systems; and in which the work performed is in direct relationship to the IT requirements and initiatives of the department or major organization unit.
  *****Complex Server Environment is defined as a multi-layer server infrastructure providing comprehensive compute, storage and related server activities and services to support business requirements. The activities and services include but are not limited to data storage management, compute administration, interface integration, application/software management, data protections and system lifecycle management.
  ******A large-scale system is one that supports multiple, simultaneous users who access the core functionality through some kind of network.
  Example: Led the implementation of an Electronic Health Record system or a solution that is critical for the delivery of patient care across multiple hospitals and clinics in a public or private health care organization.
  
  LICENSE:
  A valid California Class C Driver License or the ability to utilize an alternative form of transportation to perform the job-related essential functions of the position.
  
  PHYSICAL CLASS II - Light:
  This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.
  
  SPECIAL REQUIREMENT INFORMATION :
  In order to qualify and receive credit, you must include a legible photocopy of your official degree, official transcripts, or official letter from the accredited institution which shows the area of specialization with your online application, at the time of filing. If you are unable to attach required/supporting documents during the application submission, you may email the documents to Tanisha Buggs at tbuggs@dhs.lacounty.gov within seven (7) calendar days of filing your online application or you will not receive credit. Please include your name (as it appears on your online application), the exam title and exam number in the email message.
  
  Accredited institutions are those listed in the publications of regional, national or international accrediting agencies which are accepted by the Department of Human Resources. Publications such as American Universities and Colleges and International Handbook of Universities are acceptable references. Also acceptable, if appropriate, are degrees that have been evaluated and deemed to be equivalent to degrees from United States accredited institutions by an academic credential evaluation agency recognized by The National Association of Credential Evaluation Services or the Association of International Credential Evaluators, Inc.EXAMINATION CONTENT:
  This examination will consist of two (2) parts:
  
  Part I: An evaluation of your education, experience and desirable qualifications based on your application information weighted 50%.
  
  Part II: An Appraisal of Promotability designed to evaluate the applicants Adaptability and Dependability, Analytical and Decision Making Ability, Knowledge and Skills, Management and Administrative Ability, Planning and Organizational Skills and Problem Solving weighted 50%.
  
  Candidates must achieve a passing score of 70% or higher on each weighted part of this examination in order to be added to the eligible register.
  
  ELIGIBILITY INFORMATION:
  Applications will be processed on an "as-received" basis and those receiving a passing score will be added to the eligible register accordingly.
  
  The names of candidates receiving a passing score in the examination will be added to the eligible register in the order of their score group for a period of twelve (12) months following the date of promulgation.
  
  No person may compete in this examination more than once every twelve (12) months.
  
  SPECIAL INFORMATION:
  Appointees may be required to work any shift , including evenings, nights, weekends, and holidays.
  
  The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment . The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed.
  
  VACANCY INFORMATION:
  The resulting eligible register will be used to fill vacancies in the Department of Health Services (DHS) throughout Los Angeles County as they occur.
  
  APPLICATION AND FILING INFORMATION:
  How to Apply
  Applications must be submitted online only. Applications submitted by U.S Mail, Fax, or in person will not be accepted.
  
  Plan to submit your online application well in advance of the 5:00 p.m. (PT) deadline on the last day of filing, as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty , you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address.
  
  Apply online by clicking on the green "APPLY" button at the top right of this posting. You can also track the status of your application using this website.
  
  The acceptance of your application depends on whether you have clearly shown that you meet the Requirements. Fill out your application completely and correctly to receive full credit for related education, and/or experience in the spaces provided so we can evaluate your qualifications for the position. Please do not group your experience. For each position held, give the name and address of your employer, your position title, beginning and ending dates, number of hours worked per week, and description of work performed. If your application is incomplete, it will be rejected.
  
  IMPORTANT NOTES:
  
  • All information and documents provided by applicants is subject to verification.
  • We may reject your application at any time during the examination and hiring process, including after appointment has been made.
  • Falsification of any information may result in disqualification or rescission of appointment.
  • Utilizing verbiage from Class Specification and/or Minimum/Selection Requirements serving as your description of duties will not be sufficient to demonstrate that you meet the Requirements. Comments such as "See Résumé" or referencing other unsolicited materials/documents will not be considered as a response; in doing so, your application will be rejected.
  SOCIAL SECURITY NUMBER:
  Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.
  
  NO SHARING OF USER ID, E-MAIL, AND PASSWORD:
  All applicants must file their application using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record.
  
  COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES:
  For Candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County.
  
  ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI)
  The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.
  
  TESTING ACCOMMODATION COORDINATOR CONTACT:
  If you need accommodation to take the assessment, let us know by contacting the ADA/Testing Coordinator at (323) 914-7111. The sooner you contact us, the sooner we can respond to your request and keep you moving through the process.
  
  DEPARTMENT CONTACT:
  Tanisha Buggs, Exam Analyst
  (213) 288-7000
  tbuggs@dhs.lacounty.gov
  
  CALIFORNIA RELAY SERVICES PHONE:
  (800) 735-2922

• About the company

  Los Angeles County, one of California’s original 27 counties, was established on Feb. 18, 1850. It is one of the nation’s largest counties with 4,084 square miles, and has the largest population of any county in the nation.

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