PagerDuty
Principal Product Manager - Chat Experience
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Job Description
- Req#: 5559783004
Employer Industry: Digital Operations Management
Why consider this job opportunity:
- Salary up to 237,000 CAD
- Opportunity for career advancement and growth within the organization
- Flexible work arrangements with a hybrid work model
- Comprehensive benefits package from day one, including generous paid vacation and parental leave
- Company equity and Employee Stock Purchase Program (ESPP) available
- Access to mental wellness programs and company-wide paid days off
What to Expect (Job Responsibilities):
- Lead the vision, strategy, and roadmap for the core incidents experience in PagerDuty’s Incident Management product
- Own the Chat Experience, delivering intelligent workflows across Slack, Microsoft Teams, and future collaboration surfaces
- Partner with the AI-first organization to define and ship PagerDuty AI Agents for incident response
- Drive adoption of proactive and automated workflows to enhance resolution speed and reduce toil
- Collaborate with design, engineering, and go-to-market teams to develop intuitive solutions for customer pain points
What is Required (Qualifications):
- 5 or more years of product management experience in SaaS, enterprise software, or developer tools
- Proven experience building and launching Slack apps with interactive workflows and UI
- Strong understanding of incident response and DevOps workflows
- Demonstrated ability to lead high-impact product initiatives across multiple surfaces
- Excellent collaboration and communication skills across technical and non-technical teams
How to Stand Out (Preferred Qualifications):
- Experience with Microsoft Teams apps or integrations
- Familiarity with AI or AI Agent technologies, including generative or assistive use cases
- Strong product instincts and a design-forward approach to creating polished experiences
- Ability to align stakeholders and drive decision-making across cross-functional teams
#DigitalOperations #ProductManagement #RemoteWork #CareerGrowth #SaaS #AIIntegration
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