HealthEquity
Principal Product Owner - Salesforce Platform
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Job Description
- Req#: 7567
Employer Industry: Healthcare Financial Services
Why consider this job opportunity:
- Salary up to $165,000 per year
- Eligibility for performance-based incentives and restricted stock units as part of the total compensation package
- Comprehensive benefits including medical, dental, and vision coverage
- Uncapped paid time off and paid parental leave
- Opportunities for ongoing education and tuition assistance
- Flexible remote work arrangement
What to Expect (Job Responsibilities):
- Define and execute the strategic roadmap for Salesforce Knowledge, ensuring alignment with service excellence and automation goals
- Drive integration of Knowledge with chat support, agent workflows, and self-service channels
- Lead the design and delivery of Agentic AI capabilities, including AI-powered search and smart assistant features
- Collaborate with various teams to develop scalable, compliant, and privacy-conscious AI solutions
- Monitor product performance and user feedback to drive continuous improvement
What is Required (Qualifications):
- 5+ years of experience in digital product ownership or product management, preferably in a regulated or service-driven industry
- 3+ years of experience managing Salesforce Knowledge, Service Cloud, or CRM platforms
- Experience leading AI/ML or conversational AI initiatives integrated within enterprise support platforms
- Knowledge of Knowledge-Centered Support (KCS) methodologies
- Bachelor’s degree in Business, Computer Science, Information Systems, or related field
How to Stand Out (Preferred Qualifications):
- Prior experience in the healthcare, benefits, or financial services industries
- Familiarity with AI governance and ethical frameworks in digital product design
- Strong technical fluency with the ability to translate complex requirements across business and engineering audiences
#HealthcareFinancialServices #ProductManagement #RemoteWork #CareerOpportunity #AIIntegration
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
HealthEquity empowers Americans to connect health and wealth by providing health savings accounts (HSAs) and offering a true total solution for benefits.
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