• Job Description

  Req#: 47039

  General Information

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  City

  Charlotte

  State/Province

  North Carolina

  Country

  United States

  Department

  DELIVERY_ACCOUNT_OPERATIONS

  Date

  Thursday, July 10, 2025

  Working time

  Full-time

  Ref#

  20036104

  Job Level

  Individual Contributor

  Job Type

  Experienced

  Job Field

  DELIVERY_ACCOUNT_OPERATIONS

  Seniority Level

  Entry Level

  Currency

  USD - United States - US

  Annual Base Salary Minimum

  28,560

  Annual Base Salary Maximum

  57,120

  The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers.

  
  

  Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.

  
  

  Description & Requirements

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  About Xerox Holdings Corporation
  For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com .

  The Print and Mail Associate II is responsible for managing the print request life cycle in accordance with customers SLA agreement to manage customer relations and optimize customer satisfaction.

  
  

  Primary Responsibilities:

  
  

  • Receive incoming packages from FEDX, UPS and others, log them into tracking system and deliver them to package lockers for customer pick up
  • Perform document preparation, scanning and electronically log customer jobs while maintaining Xerox required reporting logs and information for billing.
  • Operate standard printing office and finishing equipment and perform maintenance as required
  • Conduct quality inspection of product through all stages of production to align with Service Level Agreement and optimize customer satisfaction.
  • Problem solve using critical thinking skills to overcome any challenges in the production, delivery, or output requirements.
  • Proactively plan and schedule incoming production jobs, updating records of all materials used, and ensuring minimum stock and supply levels are maintained.

  
  

  Skills and Requirements:

  
  

  • Provide excellent customer service, anticipating the needs of the customer to align with Xerox’s business mission/objective.
  • Demonstrate business maturity and professionalism while working directly with customers daily.
  • Able to work with minimal oversight, maintaining a high attention to detail and organization.
  • Have basic computer skills for data entry including functional knowledge of Microsoft Office
  • Demonstrate superior time management skills and reliability.
  • Ability to lift up to 50 pounds. Must be able to stand for long periods of time, walk, bend, and reach.

  
  

  Education and Experience:

  
  

  • High School Diploma or equivalent.
  • Experience in a customer service environment (minimum 1 year).
  • Training provided on print and device duties (prior experience is beneficial, but not required).
  • Experience with taking ownership of work while ensuring quality standards are met.

  
  

  Additional Benefits:

  • Substantial growth opportunities for future career development within a supportive and collaborative company culture
  • Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching
  • Paid time off, plus holidays and personal days

  
  

  #LI-CL1

  #LI-ONSITE

• About the company

  For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce.

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