Dear Candidate

Greetings from TCS !!!

TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.

Role: Printer/scanner Support Engineer L2

Location: Chennai/Bangalore

Experience Range: 4-7 years

Educational Qualification : 15 Years of Full Time Education

Job Description:

Responsibilities:

Printer Diagnosis and Troubleshooting:

· Identify and analyze printer issues reported by customers.

· Conduct thorough diagnostic assessments to determine the root cause of problems.

Printer Repairs and Maintenance:

· Perform repairs on malfunctioning printers, replacing faulty parts as needed.

· Conduct routine maintenance checks to ensure printers are in optimal working condition.

Customer Training and Guidance:

· Train customers on proper printer usage and basic troubleshooting techniques.

· Offer technical guidance to customers to maximize printer efficiency and lifespan.

Quality Assurance:

· Ensure all repaired printers meet quality standards before being returned to customers.

· Implement preventive measures to reduce the recurrence of common printer issues.