• Job Description

  Req#: B0037-25-0085?language=en&page=378&sort=publicationDateDesc

  Job summary

  Proactive Care is an NHS Long Term Plan that aims to provide proactive and personalised support for a targeted subset of individuals living with multiple long-term conditions. This service supports adult patients and carers with complex needs who could benefit from proactive Multi-Disciplinary Teams (MDTs) in local communities to be able to live independently for longer and to reduce avoidable hospital admissions and GP visits.

  The Proactive Care Assistant will have Administration Assistant responsibilities. This is an evolving and exciting role and therefore the post holder should demonstrate a flexible and positive attitude, to change with the needs of the service and service users.

  The Proactive Care Assistant will proactively case find and identify patients who are most vulnerable from admission and/or health deterioration and work closely with the therapy team to support patients to manage their health conditions and to achieve the best quality of life and independence possible through robust health assessments and care planning.

  Main duties of the job

  Be responsible for daily proactive case finding of patients on EMIS and Connected Care to identify appropriate patients for a proactive care assessment.

  To participate in the smooth running of the proactive care service by undertaking administrative tasks e.g. making appointments, telephone calls and other clerical activities.

  Be responsible for arranging, attending and taking minutes for Multi-Disciplinary Team meetings.

  Be responsible for completion of actions following MDT which may include generating letters and tasks to patients GP.

  To maintain high quality, contemporaneous records and assist the therapists and practitioners as necessary with data collection and analysis.

  To be able to use good verbal and non-verbal communication skills with patients and relatives, carers and colleagues including those with communication difficulties, adapting communication as required to meet the needs of the patient or carer.

  Dealing with patients, relatives and colleagues queries both in person and on the telephone confidentially, courteously and efficiently.

  Be responsible for logging and making referrals.

  Confident IT skills, to include Microsoft Office, Outlook and Excel.

  To support seasonal projects as requested by a manager.

  To carry out any other reasonable duties as requested by a manager to ensure the quality of the service.

  About us

  We are Surrey Heath Community Providers Limited, which is a federation of 7 GP practices across 10 sites, covering a population of over 97,000 patients across Surrey Heath. We began in 2016 and now employ around 200 members of staff across our head office sites, and our primary care and unplanned care services.

  As a GP Federation, we are proud to represent our member practices and to champion primary care by working with local general practice and system partners in the provision of community-based healthcare services. We are dedicated to providing safe and compassionate care to our patients across our range of primary care and unplanned healthcare services in Surrey Heath, and believe in continuous commitment to quality service delivery and positive patient outcomes.

  Patients are at the heart of everything we do, and we pride ourselves in ensuring our patients feel safe, supported, communicated with and respected, at a time when they may be feeling vulnerable. Our vision is to provide high quality, seamless health care that enables people to lead healthier lives, whilst feeling supported and cared for.

  Details

  Date posted

  27 May 2025

  Pay scheme

  Other

  Salary

  £24,912 to £26,570 a year Depending on experience

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  B0037-25-0085

  Job locations

  Theta Building, Lyon Way

  Frimley

  Camberley

  Surrey

  GU16 7ER

  
  

  Job description

  Job responsibilities

  Please see Supporting Documents for a full job description, list of responsibilities and person specification.

  Job description

  Job responsibilities

  Please see Supporting Documents for a full job description, list of responsibilities and person specification.

  Person Specification

  Personal Attributes

  Essential

  • Creative, flexible and sensitive approach to working with people with diverse support needs.
  • Ability to motivate people.
  • Ability to reflect on and share best practice with peers.
  • Able to travel locally as required.
  • Passionate about combatting disadvantage and inequality in healthcare
  • Able to work as part of a team.

  Skills

  Essential

  • Excellent verbal and written communication skills with the ability to communicate effectively at all levels including with patients, carers, specialist services, GPs and colleagues.
  • Good technical literacy with e.g. Word, Excel, and able to learn and adapt to new systems, such as EMIS.
  • Able to work independently with minimal supervision and manage own workload.
  • Able to build strong professional relationships.
  • Demonstrable experience of effective planning and organisation skills to deliver targets to deadlines.
  • Able to analyse and interpret information and present results in a clear and concise manner.

  Desirable

  • Experienced and competent in the use of EMIS.
  • Understanding of social determinants of health and how these can be addressed with patients.

  Knowledge

  Essential

  • Experience of working with healthcare professionals and/or previous experience in the NHS or social care.
  • Experience coordinating with multiple stakeholder or individuals to meet specified outcomes.

  Desirable

  • Experience providing advice/signposting.
  • Experience using a patient clinical system such as EMIS.
  • Knowledge of safeguarding interventions and an awareness of the Mental Capacity Act.
  • Skilled in the use of person-centred measurement and outcomes delivery.
  • Knowledge of a range of local community groups which support wellbeing.
  • Awareness of relevant Health and Social Care legislation and a developed knowledge of crisis intervention.
  • Experience of undertaking quality improvement activity.
  • Sound understanding of disease prevention and the NHS choices website.

  Qualifications

  Essential

  • GCSEs Maths and English (C and above) or equivalent.

  Desirable

  • Relevant NVQ Level 3 qualification or equivalent.

  Person Specification

  Personal Attributes

  Essential

  • Creative, flexible and sensitive approach to working with people with diverse support needs.
  • Ability to motivate people.
  • Ability to reflect on and share best practice with peers.
  • Able to travel locally as required.
  • Passionate about combatting disadvantage and inequality in healthcare
  • Able to work as part of a team.

  Skills

  Essential

  • Excellent verbal and written communication skills with the ability to communicate effectively at all levels including with patients, carers, specialist services, GPs and colleagues.
  • Good technical literacy with e.g. Word, Excel, and able to learn and adapt to new systems, such as EMIS.
  • Able to work independently with minimal supervision and manage own workload.
  • Able to build strong professional relationships.
  • Demonstrable experience of effective planning and organisation skills to deliver targets to deadlines.
  • Able to analyse and interpret information and present results in a clear and concise manner.

  Desirable

  • Experienced and competent in the use of EMIS.
  • Understanding of social determinants of health and how these can be addressed with patients.

  Knowledge

  Essential

  • Experience of working with healthcare professionals and/or previous experience in the NHS or social care.
  • Experience coordinating with multiple stakeholder or individuals to meet specified outcomes.

  Desirable

  • Experience providing advice/signposting.
  • Experience using a patient clinical system such as EMIS.
  • Knowledge of safeguarding interventions and an awareness of the Mental Capacity Act.
  • Skilled in the use of person-centred measurement and outcomes delivery.
  • Knowledge of a range of local community groups which support wellbeing.
  • Awareness of relevant Health and Social Care legislation and a developed knowledge of crisis intervention.
  • Experience of undertaking quality improvement activity.
  • Sound understanding of disease prevention and the NHS choices website.

  Qualifications

  Essential

  • GCSEs Maths and English (C and above) or equivalent.

  Desirable

  • Relevant NVQ Level 3 qualification or equivalent.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Surrey Heath Community Providers Ltd

  Address

  Theta Building, Lyon Way

  Frimley

  Camberley

  Surrey

  GU16 7ER

  
  

  Employer's website

  https://www.surreyheathcommunityproviders.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Surrey Heath Community Providers Ltd

  Address

  Theta Building, Lyon Way

  Frimley

  Camberley

  Surrey

  GU16 7ER

  
  

  Employer's website

  https://www.surreyheathcommunityproviders.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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