NHS
Proactive Care Team Administrator
This job is now closed
Job Description
- Req#: M0037-25-0019?language=en&page=86&sort=publicationDateDesc
- Book home visits for the PAC team
- Manage the diaries of multiple members of the team
- Oversee the PAC Team inbox on Outlook
- Oversee the answerphone messages
- Undertake buddying requirements for PAC team members undertaking home visits (as per the Lone Working Policy)
- Arrange review appointments for patients
- Gather patient feedback about the service
- Keep up to date with available resources including neighbourhood services
- Signpost patients to resources for self-management
- Encourage patients to engage with the service
- Engage with stakeholders and maintain a good relationship
- Attend meetings related to the Proactive Care Team when required
- Book home visits for the PAC team
- Manage the diaries of multiple members of the team
- Oversee the PAC Team inbox on Outlook
- Oversee the answerphone messages
- Undertake buddying requirements for PAC team members undertaking home visits (as per the Lone Working Policy)
- Arrange review appointments for patients
- Gather patient feedback about the service
- Keep up to date with available resources including neighbourhood services
- Signpost patients to resources for self-management
- Encourage patients to engage with the service
- Engage with stakeholders and maintain a good relationship
- Attend meetings related to the Proactive Care Team when required
- To act at all times in an anti-discriminatory manner
- To be able to plan and respond to workload according to operational priorities
- To support the delivery of these functions across wider locality areas where necessary
- To undertake any training required in order to maintain competency including mandatory training
- To contribute to, and work within a safe working environment
- To take responsibility for self-development on a continuous basis, undertaking on the-job training as required.
- To be aware of individual responsibilities under the Health and Safety at Work Act, and identify and report as necessary any untoward accident, incident or potentially hazardous environment.
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that employees will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, you may have access to confidential information relating to patients and their carers, PCN and practice employees and other healthcare workers. You may also have access to information relating to the PCN and practices as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the PCN or the practices may only be divulged to authorised persons in accordance with the policies and procedures relating to confidentiality and the protection of personal and sensitive data.
- The post-holder must comply at all times with the organisation and Practices Health and Safety policies, in particular by following agreed safe working procedures and reporting incidents using the organisations Incident Reporting System.
- The post-holder will comply with the Data Protection Act (1984), The General Data Protection Regulations (2018) and the Access to Health Records Act (1990).
- The post-holder will comply with all necessary training requirements relevant to the role as identified by the organisation; in particular, the post holder must complete the specified care coordinator training delivered by the Personalised Care Institute.
- The post-holder must co-operate with all policies and procedures designed to ensure equality of employment. Co-workers, patients and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc.
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognise peoples needs for alternative methods of communication and respond accordingly.
- Proactive Care Team
- GPs and General Practice Teams within the PCN
- Dr Rachel Yates PCN Clinical Director
- Lynsey Oliver PCN Manager
- Practice Staff
- PCN Staff
- Wider neighbourhood team
- Book home visits for the PAC team
- Manage the diaries of multiple members of the team
- Oversee the PAC Team inbox on Outlook
- Oversee the answerphone messages
- Undertake buddying requirements for PAC team members undertaking home visits (as per the Lone Working Policy)
- Arrange review appointments for patients
- Gather patient feedback about the service
- Keep up to date with available resources including neighbourhood services
- Signpost patients to resources for self-management
- Encourage patients to engage with the service
- Engage with stakeholders and maintain a good relationship
- Attend meetings related to the Proactive Care Team when required
- To act at all times in an anti-discriminatory manner
- To be able to plan and respond to workload according to operational priorities
- To support the delivery of these functions across wider locality areas where necessary
- To undertake any training required in order to maintain competency including mandatory training
- To contribute to, and work within a safe working environment
- To take responsibility for self-development on a continuous basis, undertaking on the-job training as required.
- To be aware of individual responsibilities under the Health and Safety at Work Act, and identify and report as necessary any untoward accident, incident or potentially hazardous environment.
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that employees will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, you may have access to confidential information relating to patients and their carers, PCN and practice employees and other healthcare workers. You may also have access to information relating to the PCN and practices as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the PCN or the practices may only be divulged to authorised persons in accordance with the policies and procedures relating to confidentiality and the protection of personal and sensitive data.
- The post-holder must comply at all times with the organisation and Practices Health and Safety policies, in particular by following agreed safe working procedures and reporting incidents using the organisations Incident Reporting System.
- The post-holder will comply with the Data Protection Act (1984), The General Data Protection Regulations (2018) and the Access to Health Records Act (1990).
- The post-holder will comply with all necessary training requirements relevant to the role as identified by the organisation; in particular, the post holder must complete the specified care coordinator training delivered by the Personalised Care Institute.
- The post-holder must co-operate with all policies and procedures designed to ensure equality of employment. Co-workers, patients and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc.
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognise peoples needs for alternative methods of communication and respond accordingly.
- Proactive Care Team
- GPs and General Practice Teams within the PCN
- Dr Rachel Yates PCN Clinical Director
- Lynsey Oliver PCN Manager
- Practice Staff
- PCN Staff
- Wider neighbourhood team
- Excellent verbal and written communication skills
- Attention to detail
- Excellent IT Skills
- Able to demonstrate a clear understanding of working with confidential
- information and service user confidentiality
- Excellent time management skills
- Excellent record keeping skills
- Knowledge / familiarity with medical terminology
- Understanding of current issues facing the NHS
- Business Administration Level 2 Certificate or NVQ2 equivalent
- Business Administration Level 3 Certificate or NVQ3 equivalent
- Experience of working within an administrative role and team
- Experience of Microsoft Outlook
- Experience with clinical IT systems e.g. EMIS
- Experience of working in Primary Care
- Excellent verbal and written communication skills
- Attention to detail
- Excellent IT Skills
- Able to demonstrate a clear understanding of working with confidential
- information and service user confidentiality
- Excellent time management skills
- Excellent record keeping skills
- Knowledge / familiarity with medical terminology
- Understanding of current issues facing the NHS
- Business Administration Level 2 Certificate or NVQ2 equivalent
- Business Administration Level 3 Certificate or NVQ3 equivalent
- Experience of working within an administrative role and team
- Experience of Microsoft Outlook
- Experience with clinical IT systems e.g. EMIS
- Experience of working in Primary Care
Job summary
Proposed interview date the morning of 18th June 2025
The Proactive Care Team (PAC Team) visits patients within their own homes and provides them with comprehensive assessments to enable patients to self-manage and feel confident with their long-term health conditions. Proactive Care is a national initiative which enables patients to self-manage their health. In TDW the Proactive Care team currently has five existing team members, a Clinical Director, a nurse, two occupational therapists, and a data IT co-ordinator. The team is looking to welcome an additional team member to provide enhanced administrative support for the day-to-day running of the service. The specific aims of proactive care are to improve health outcomes and patient experience by delaying the onset of health deterioration where possible, maintaining independent living, and reducing avoidable exacerbations of ill health, thereby reducing the use of unplanned care.
Main duties of the job
About us
Taunton Deane West Primary Care Network:
Our aim is to work closely with the Practices to improve the quality of care that we provide in alignment with the need of our patient population. We are formed by three GP Practices, Luson Surgery, Lister House and Wellington Medical Centre.
Details
Date posted
22 May 2025
Pay scheme
Other
Salary
£13.50 to £14.50 an hour Depending on experience
Contract
Fixed term
Duration
12 months
Working pattern
Part-time
Reference number
M0037-25-0019
Job locations
Wellington Medical Centre
Mantle Street
Wellington
Somerset
TA21 8BD
Stratfield House
Bulford
Wellington
Somerset
TA21 8QQ
Luson Surgery
41 Fore Street
Wellington
Somerset
TA21 8AG
Lister House Surgery
Croft Way
Wiveliscombe
Taunton
Somerset
TA4 2BF
Job descriptionJob description
Job responsibilities
Main Responsibilities and Duties
Administrative responsibilities
Recognise the importance of effective communication within the team and will strive to:
You will be managed by Rachel Yates (PCN Clinical Director) who has general oversight of the project. Day to-day supervision will be provided by Sophie Lonsdale-Eccles, proactive care clinical lead. Substantial parts of the post will be undertaken without direct supervision.
Key Relationships
Job responsibilities
Main Responsibilities and Duties
Administrative responsibilities
Recognise the importance of effective communication within the team and will strive to:
You will be managed by Rachel Yates (PCN Clinical Director) who has general oversight of the project. Day to-day supervision will be provided by Sophie Lonsdale-Eccles, proactive care clinical lead. Substantial parts of the post will be undertaken without direct supervision.
Key Relationships
Person SpecificationPerson Specification
Skills, Knowledge and Competencies
Essential
Desirable
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Skills, Knowledge and Competencies
Essential
Desirable
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
100Fold CIC
Address
Wellington Medical Centre
Mantle Street
Wellington
Somerset
TA21 8BD
Employer's website
Employer details
Employer name
100Fold CIC
Address
Wellington Medical Centre
Mantle Street
Wellington
Somerset
TA21 8BD
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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