Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary up to $111,172.46
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on service quality and process efficiency
- Engage with a diverse workforce committed to inclusion and equity

What to Expect (Job Responsibilities):
- Serve as subject matter expert for a single ITSM process and assist in its integration with other support processes
- Provide education and training to colleagues on responsible processes and maintain accurate process documentation
- Utilize key performance indicators to assess and improve the effectiveness of standardized processes
- Review process documentation to ensure compliance with industry best practices
- Report regularly on progress towards goals and objectives, completing management requests by due dates

What is Required (Qualifications):
- Bachelor’s degree in Computer Science or Information Technology and three (3) years of related experience, or an equivalent combination of education and experience
- Minimum of three (3) years supporting business process automation in a service management environment
- Strong organizational and facilitation skills with cross-functional meetings
- Advanced analytical and problem-solving skills
- Strong written and verbal communication skills

How to Stand Out (Preferred Qualifications):
- ITIL v3 Foundations Certification
- Experience supporting Healthcare systems
- Advanced proficiency with Windows-based applications (Word, Excel, Visio)
- Ability to interface with internal technical staff, application staff, hospital client users, and external vendors

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