Genpact
Process Associate, Fraud Alert Management Contact Center Remote US
This job is now closed
Job Description
- Req#: BFS043933
Employer Industry: Advanced Technology Services
Why consider this job opportunity:
- Salary up to $17.00 per hour
- Opportunity for career advancement and growth within the organization
- Work with cutting-edge AI, automation, and digital innovation
- Be part of a values-driven culture focused on integrity and inclusion
- Join a large team of over 140,000 professionals and problem-solvers
- Flexible scheduling to meet department demands
What to Expect (Job Responsibilities):
- Stay updated on changing fraud trends and escalate unresolved issues to appropriate resources
- Verify authorizations through return calls from cardholders
- Contact financial institutions regarding suspicious cardholder activities
- Resolve suspicious phone calls transferred from customer service
- Ensure adherence to all operations and compliance procedures
What is Required (Qualifications):
- High school diploma or GED
- Knowledge of principles and processes related to fraudulent activities and prevention measures
- Excellent customer service skills focused on customer satisfaction
- Proficiency in MS Office applications, including Excel, Word, and PowerPoint
- Effective verbal and written communication skills
How to Stand Out (Preferred Qualifications):
- Experience in banking or credit, debit, and prepaid card processes
- Background in live-chat roles and/or inbound/outbound calling
- Familiarity with fraud applications and systems, such as Falcon, Data Navigator, and CMSe
#AdvancedTechnology #FraudPrevention #CareerOpportunity #CustomerService #Innovation
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Genpact is an American professional services firm headquartered in New York City, New York.
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