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Process Compliance and Governance Analyst - 219415
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Job Description
- Req#: 219415
Employer Industry: Data Analytics and Cloud Solutions
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Flexible work model allowing for remote work or on-site in San Diego, CA
- Focus on employee well-being and a people-first culture
- Collaborative and inclusive work environment
- Engaging and challenging role with significant impact on product delivery and customer experience
What to Expect (Job Responsibilities):
- Define modern approaches to process management and governance for a rapid microservices software delivery model
- Ensure efficient and effective engineering support for products in the field through process governance
- Develop and drive strategic improvements in product, process, and support in collaboration with Customer Service and Product Management
- Track, review, and report on escalations and outages to enhance support delivery efficiency
- Provide regular reports and executive updates to highlight improvements in engineering support and customer impact
What is Required (Qualifications):
- Bachelor of Science degree in Computer Science, Computer Engineering, or a related discipline with 6 years of related work experience, or equivalent experience
- Excellent communication skills (oral and written)
- Experience with Agile methodologies (Scrum, Lean, Kanban, etc.)
- Engineering product development process experience
- Customer support experience
How to Stand Out (Preferred Qualifications):
- Master’s or PhD degree in Computer Science, Computer Engineering, or a related discipline with 6 years of related work experience, or equivalent experience
- Large system (Hardware and Software) design or support experience
- Experience supporting or delivering Cloud and On-Premise based products or deployments
- Hands-on and leadership experience in Customer Service or Engineering Support
- Experience with industry certification standards such as ISO and CMMI, as well as compliance standards like PCI, HIPAA, IRAP, HITRUST, and FedRAMP
#DataAnalytics #CloudSolutions #CareerOpportunity #RemoteWork #InclusiveWorkplace
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