• Job Description

  Req#: 25026755

  Job Description:

  At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

  Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

  Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

  At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

  Job Description:

  Accountable for the development, improvement and execution of processes in support of Performance Plan objectives within or across lines of business. Focus is on long-term strategic goals. Ensures full integration of all process and linkage to best practices. Accountable for the achievement of breakthrough productivity, customer satisfaction and continuous process improvements. Works closely with the business executive or deployment champions. May be responsible for managing, training and developing associates on the team.

  Responsibilities:

  • Effectively analyses Consumer Lending process and audit results and determines and implements highly complex solutions designed to resolve issues, implement controls, and improve efficiency and effectiveness for the front line unit.
  • Analyzes, builds requirements, and implements highly complex technology-based projects.
  • This position will primarily support processes in the 1st Mortgage processing, underwriting, and closing area; however, incumbent may be assigned to any product, process, or functional area within Consumer Lending and may float between product areas as required.
  • Implements projects designed to meet evolving compliance and risk policy and develops/manages highly complex project plans.

  Required Qualifications:

  • Direct Consumer Lending front line unit or control function experience is required
  • Strong Process Design and Project Management Background
  • Demonstrated success working in Matrix organization
  • Proficient in problem analysis and solution design
  • Strong analytical and problem solving skills
  • Strong process analytic ability
  • Strong Presentation skills
  • Good business judgment for risk/reward trade offs
  • Strong Financial Analysis Skills
  • Executive presence and ability to lead meetings, including meetings with executive participants
  • Ability to influence senior leadership

  Desired Qualifications:

  • 5+ years of Process Design and Project Management experience
  • Issues Management Experience
  • Holds established, effective stakeholder relationships with Consumer Lending front line unit or key control partners
  • Experience in 1st mortgage processing, underwriting, and closing

  Skills:

  • Change Management
  • Continuous Improvement
  • Process Design
  • Process Simplification
  • Reporting
  • Business Process Analysis
  • Critical Thinking
  • Process Performance Measurement
  • Program Management
  • Strategic Thinking
  • Conflict Management
  • Decision Making
  • Process Effectiveness
  • Scenario Planning and Analysis

  Shift:

  1st shift (United States of America)

  Hours Per Week:

  40

• About the company

  Bank of America is one of the world's largest financial institutions, serving individuals, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services.

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