• Job Description

  Req#: R-143080

  Process Improvement Consultant – Salary circa 45.000 National/ circa £50.000 London

  Are you experienced in driving process improvements—manual, digital, automated, or systematic—that benefit both customers and Aviva? This role offers a fantastic opportunity to showcase your skills, working to tight deadlines while maintaining exceptional delivery standards. Join us and make a significant impact!

  A bit about the job:

  As part of the home claims Peril Strategy and Best Practise team, your role will involve engaging Subject Matter Experts to map processes and use data to identify waste and validate pain-points across the E2E system including ongoing Continuous Improvement activities thereafter.

  Our new colleague will collaborate alongside with Operational Business Leads and other key stakeholders in the business. You will make recommendations on best practice and process re-design. You will work with the team to deliver improvement initiatives and in agreed timescales.

  The new team member will be working with operational areas and functional support areas as well as the business leaders to ensure the business processes are delivering optimal outcomes. You’ll also be responsible for understanding key risk and governance implications in relation to process improvement activity.

  If it sounds someone like you, we would love to hear from you!

  Skills and experience we’re looking for:

  • A highly motivated self-starter.
  • Strong relationship management and influencing skills.
  • Knowledge process improvement methodologies (Lean / Six Sigma / Systems Thinking)
  • Ability to map and analyse business processes, collate, and analyse large data sets and develop improvement initiatives from such work.
  • Has a continuous Improvement Mindset with experience of process improvement in Financial Services.

  What you’ll get for this role:

  Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

  • Starting salary circa 45.000 National/ circa £50.000 London (depending on location, skills, experience, and qualifications)
  • Bonus opportunity – 10% of annual salary Actual amount depends on your performance and Aviva’s.
  • Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
  • 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
  • Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
  • Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
  • Brilliantly supportive policies including parental and carer’s leave
  • Flexible benefits to suit you, including sustainability options such as cycle to work
  • Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
  • We take your wellbeing seriously with lots of support and tools

  Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

  Aviva is for everyone:

  We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences.

  Excited but not sure you tick every box Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.

  We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

  To find out more about working at Aviva take a look here

  We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

  We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to vivien.gergaly@aviva.com

• About the company

  We’re here to protect our 33 million customers from life’s unexpected twists and turns – freeing them from fear of uncertainty. We are one of only a few insurance companies in the world that can provide customers with life, general and health insurance, and asset management in one place – a composite insurer. And we have a unique competitive advantage. Whether we’re protecting them from everyday risks or helping them to save for the future, we put customers at the heart of all we do – creating a bright and sustainable future for our customers, employees and our communities.

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