Dartmouth-Hitchcock Medical Center
Process Improvement Analyst - Patient Service Center, Remote
This job is now closed
Job Description
- Req#: 27449
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Engaging work environment focused on performance and process improvements
- Chance to lead cross-functional teams and customer service initiatives
- Collaborative atmosphere with a focus on education and training
- Supportive management that values proactive problem-solving
What to Expect (Job Responsibilities):
- Lead efforts for departmental performance and process improvements through data collection and analysis
- Develop project plans, metrics, and deliverables with team collaboration
- Participate in ongoing performance improvements, ensuring relevant data is in place
- Manage and motivate cross-functional project teams to meet deadlines
- Support customer service initiatives from inception through implementation and follow-up
What is Required (Qualifications):
- Bachelor of Science in a related field with 3 years of healthcare experience or equivalent experience
- Strong analytic and organizational skills
- Excellent verbal and written communication skills, including public speaking
- Minimum of 2 years’ experience in healthcare or healthcare contact center
- Advanced knowledge of Microsoft Office products and comfort with technology systems
How to Stand Out (Preferred Qualifications):
- Prior supervisory experience
- Team player able to work in a matrix organization
- Lean Six Sigma Certification
#HealthcareServices #ProjectManagement #CareerOpportunity #TeamLeadership #ProcessImprovement
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