• Job Description

  Req#: 210451731

  This position will require work from office 60% on a set schedule

  Performance Consulting is a Center of Excellence (CoE) responsible for leading critical reengineering and diagnostic efforts throughout the business with the ultimate goal of improving both operating and financial performance. Typical projects are commissioned by senior executives and leaders throughout CCB and focus on the business’ most urgent process improvement, organizational change, and/or functional strategy development needs. Typical engagements (not exhaustive) include: (1) Operations Strategy, (2) Organization Design & Governance, (3) Business/Function Transformation, (4) Operating Models, (5) Quality Program Implementation, (6) Process Design, and (7) Operational Risk and Controls.

  Job summary:

  As a Process Improvement Associate I within the Quality Engineering, Performance Consulting Group, you will follow a hypothesis-driven, fact-based approach to problem solving. The ability to solve critical business problems along with the diversity and backgrounds of individuals distinguish Performance Consulting from other areas of the Firm. Typical project teams are comprised of 2 to 4 members, many of whom are former management consultants (internal or external). Projects are usually 4 to 12 weeks long, depending on complexity and scope.

  Job responsibilities:

  • Assess business processes and implement Quality Management Systems solutions to standardize processes and improve pass rates while reducing rework.
  • Support engagements that drive Quality, Cost, Productivity and Service Delivery projects to completion using formal process improvement methodologies such as Lean, Six Sigma and/or Capacity Planning.
  • Gather, model and analyze data to test hypotheses and size opportunities of major change programs and process improvement projects
  • Apply analytical / quantitative approach to problem-solving, e.g., organize and analyze data through statistical concepts.
  • Demonstrate a strong desire to learn new concepts, tools and business practices by taking direction from managers and senior consultants and following through on tasks and assignments. Drive end-to-end process redesign and performance improvement through the identification and elimination of waste (non-value added activities)
  • Plan, prepare, execute, assess and improve both individual and team-collective deliverables in support of (1) Program/Project Management, (2) Client Management, (3) Organizational Change Management, (4) Team and/or Resource Allocation and Management, and (5) Professional Development of Self and Others.
  • Use strategic thinking and planning skills/abilities to drive innovation while serving as a Change Agent, lateral integrator, and key contributor to the Continuous Improvement Culture.

  Required qualifications, capabilities, and skills:

  • Ability to travel as needed (e.g., ranges of 25% to 50%; will vary by project)
  • Experience with implementing or auditing Quality Management Systems, e.g. ISO 9000, AS 9000, TS 16949
  • Knowledge of change management principles, methodologies and tools (experience with Prosci/ADKAR methodology or similar formal change management methodologies is a plus) in addition to experience in robotics/automation, quality or strategy.
  • Bachelor’s degree from a competitive school, demonstrating a strong academic and extracurricular track record
  • Must demonstrate a proven ability to prioritize and efficiently complete assignments while maintaining the highest quality. Exceptional organizational skills and facilitation skills with ability to bring teams to consensus is critical.
  • Client management skills - Candidate must demonstrate the ability to closely partner with senior and line managers and other stakeholders on projects. Collaboration with business partners will be critical to ensuring successful project delivery. Communications and influencing skills - Candidate must possess excellent written and oral communications skills.
  • Must have excellent skills with MS Excel, PowerPoint, Visio or iGrafx and other Microsoft Office applications in addition to personal traits - Candidate must be a results-focused, highly-motivated, self-starter. Teamwork skills – Candidate must be flexible in his/her work style and be able to work with stakeholders and colleagues at all levels.

  Preferred qualifications, capabilities, and skills:

  • Experience in financial services operations strategy or consulting preferred, but not required. Formal LEAN and Six Sigma training a plus, or demonstrated excellent problem solving and communication skills
  • Banking experience within Retail Operations, technology and other support functions preferred but not required
  • Quality lead assessor training is a plus.
  • Analytic skills - gather data, structure and execute quantitative and qualitative analyses, financial modeling, perform competitor/industry research, conduct interviews, synthesize findings, and develop actionable recommendations.

• About the company

  J.P. Morgan is a leader in financial services, offering solutions to clients in more than 100 countries with one of the most comprehensive global product platforms available. We have been helping our clients to do business and manage their wealth for more than 200 years. Our business has been built upon our core principle of putting our clients'​ interests first.

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