Job Summary: This position is responsible for facilitating the work of performance improvement activities and the rigorous evaluation of those activities. The position will manage a portfolio of a variety of projects supporting division and department quality and quality improvement initiatives. They will also draw upon technical skills to determine data needs, design collection tools and reports, query data from data repositories, validate, analyze, and summarize trends. Incumbent must have exceptional interpersonal and leadership skills, ability to facilitate interdisciplinary teams, and provide expert performance improvement guidance and mentoring to individuals and teams. The incumbent may manage the life cycle of grants and contract opportunities supporting this work

Essential Responsibilities:

1. Develops project scope, goals and objectives, success criteria, assumptions, and team membership through rigorous analytical processes in collaboration with project sponsor(s). Advocate interdisciplinary participation in all improvement efforts. Negotiate and define scope of services provided to teams. Ensure effective project planning. Design communication strategies for project progress.
2. Provide project guidance to operational project leaders and sponsors. Analyze projects by vice presidents or department leaders to assess organizational potential and strategic alignment. Participate in organizational Committees and Councils as assigned (member or support staff).
3. Collaborate with others to develop and execute redesign and performance improvement models. Identify strengths and weakness of teams and learning opportunities for individuals and teams. Develop approaches to quantify and report on key performance measures in all improvement work.
4. Provide training in project management and performance improvement. Mentor team leaders and teams.
5. Partner with sponsors and team leaders to strategize team project plans. Ensure equal participation by team members, providing feedback to all levels of the team. Facilitate alignment of goals across the organization. Actively seek information from all customers. Identify sources of data for teams, including internal and external benchmarking information.
6. Facilitate the documentation of process flows (current/future state). Design data collection methods and data analyses to support team efforts.

Required Qualifications:

1. Bachelor's degree in Business or Healthcare Management required. Master's degree in Business or Healthcare Management preferred.
2. 1-3 years related work experience required.
3. Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases.

Preferred Qualifications:

1. At least 3-5 years of QI/PS experience in a healthcare setting.
2. Excellent skills in client management team building, and motivating large groups

Competencies:

1. Decision Making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.
2. Problem Solving: Ability to address problems that are highly varied, complex and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues.
3. Independence of Action: Ability to set goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction.
4. Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.
5. Oral Communications: Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers.
6. Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations.
7. Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.
8. Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner.

Physical Nature of the Job:
Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally The Office of Improvement and Innovation supports the Senior Leadership team in strategic improvement projects in the inpatient and clinical services area as well as Peri-Operative services. The team works with key leaders to improve process, flow and operations.