• Job Description

  Req#: 4227
  About the Role Would you like to work a Monday-through-Friday schedule from the comfort of your home? As a remote Process Quality Coordinator in Morley's reacquired vehicle management (RVM) group, we'll train you to manage performance and quality. No automotive experience required! We're looking for someone with a keen eye for detail and precision to help us provide the best experience possible to our clients and their customers. Have questions before you apply? Live chat with a Morley Talent Acquisition Specialist on our website during business hours! What You'll Do Manage performance and transaction quality for the repurchase process and reacquired vehicle management (RVM) groups Make sure required collections documents are accurate and timely Work with team members and Senior Coordinators to verify the reliability and integrity of case information Evaluate transactions for quality and deliver feedback Set up cases to ensure repurchase packets are correct Check that repurchase settlement offers are accurate As assigned, help with case research, resolution and closing What to Expect Morley's RVM team is one of the strongest in the business at handling vehicle buybacks, and has built the processes and relationships to make sure we can do this smoothly. It's a great group for growth, and is part of a company that offers strong health plans and financial benefits. We make sure you have the tools you need to be able to do your job right and stay connected with your team. Skills for Success Computer and Microsoft Office proficiency A positive, self-starter attitude with a solid work ethic, strong attention to detail and ability to meet deadlines Excellent organizational and interpersonal skills Eligibility Requirements Bachelor’s degree (OR, high school diploma or equivalent with three or more years of customer care experience*) *previous work in call center, retail, restaurant, fast food, hotel, banking, mortgages, or any role where you interacted with customers Remote Work Requirements Michigan resident High-speed internet access at home that you are able to connect to via Ethernet or landline Cellular phone Secluded and distraction-free work environment The Remote Experience Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused. (direct link to video: https://insde.co/7i4q) Why Join Our Morley Family The value of your employment is more than your paycheck. It’s the combination of competitive pay, health benefits and other benefits Morley provides – your total compensation package. Health & Wellness Benefits Medical and prescription coverage, including free annual physicals Dental and vision insurance Paid time off Associate wellness program (earn rewards for meeting health goals) Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma) Financial Benefits 401(k) with match Flexible spending account Life insurance Short- and long-term disability insurance Benefits to Make Your Life Easier Teladoc: Free online access to doctors 24/7 Registered nurse 24/7 help desk Patient advocacy: Free 24/7 help with benefit questions and claims issues Family, financial and estate guidance (online will) services About Morley Our mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our Morley Family members and for the world-leading companies that partner with us. Learn more about Morley from our associates' perspective. Visit https://morley.goodseeker.com/c/morley to view their stories. We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com. Thank you for your interest in Morley. Notices Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://bit.ly/MorleyEverify and your right to work: https://bit.ly/MorleyRightToWork. Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa. Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy.
  The value of your employment is more than your paycheck. It’s the combination of competitive pay, health benefits and other benefits Morley provides – your total compensation package. Health & Wellness Benefits Medical and prescription coverage, including free annual physicals Dental and vision insurance Paid time off Associate wellness program (earn rewards for meeting health goals) Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma) Financial Benefits 401(k) with match Flexible spending account Life insurance Short- and long-term disability insurance Benefits to Make Your Life Easier Teladoc: Free online access to doctors 24/7 Registered nurse 24/7 help desk Patient advocacy: Free 24/7 help with benefit questions and claims issues Family, financial and estate guidance (online will) services About Morley Our mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our Morley Family members and for the world-leading companies that partner with us. Learn more about Morley from our associates' perspective. Visit https://morley.goodseeker.com/c/morley to view their stories. We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com. Thank you for your interest in Morley. Notices Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://bit.ly/MorleyEverify and your right to work: https://bit.ly/MorleyRightToWork. Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa. Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy.
  Computer and Microsoft Office proficiency A positive, self-starter attitude with a solid work ethic, strong attention to detail and ability to meet deadlines Excellent organizational and interpersonal skills Eligibility Requirements Bachelor’s degree (OR, high school diploma or equivalent with three or more years of customer care experience*) *previous work in call center, retail, restaurant, fast food, hotel, banking, mortgages, or any role where you interacted with customers Remote Work Requirements Michigan resident High-speed internet access at home that you are able to connect to via Ethernet or landline Cellular phone Secluded and distraction-free work environment The Remote Experience Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused. (direct link to video: https://insde.co/7i4q)

• About the company

  Morley Companies is a United States corporation that provides business services to Fortune 500 and Global 100 clients; contact centers and back office processing; meetings and incentives management; and exhibits and displays production.

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