• Job Description

  Req#: 25001526

  All the benefits and perks you need for you and your family:

  - Benefits from Day One

  - Paid Days Off from Day One

  - Student Loan Repayment Program

  - Career Development

  - Whole Person Wellbeing Resources

  - Mental Health Resources and Support

  Our promise to you:

  Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

  Schedule: Full Time

  The role you’ll contribute:

  The Product Analyst - Associate serves AdventHealth Information Technologies (AIT) Digital Consumer Product by providing accurate and timely planning, analysis, and execution of approved projects that supports our employees, business partners and physicians of AdventHealth. Maintains and is compliant with the Information Systems standards. Works and communicates under supervision of the IT Director and the guidance of a Product Owner. Utilizes technical expertise to coordinate project resources and assist in aligning the project with AIT technology standards and direction. Reports project status to IT management and customers, prepares time and cost estimates, tracks projects against timelines, updates project plans to reflect actual progress, and escalates encountered situations to the appropriate area with detailed and accurate information. Assists in Integration and Acceptance Testing, supports the development of training and implementation material, participates in the implementation and provides post-implementation support. The Product Analyst - Associate follows the AIT call-handling procedures to ensure the maximum response and service to AdventHealth customers and other AdventHealth departments. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

  The value you’ll bring to the team:

  · Participates in requirements gathering using interviews, document analyses, surveys, site visits, business process descriptions, tasks and workflow analysis. Works with senior members to evaluate information gathered, reconciles conflicts, decomposes high-level information into details, abstracts up from low-level information to a general understanding, and distinguishes user requests from the underlying true needs. Processes information gathered into a technical process flow.

  · Serves as a conduit between the customer community and technology teams through which requirements flow. The Techno logy Business Analyst - Associate is to assist customers and AdventHealth teams to support project deliverables. Works closely with the Business Partner and Subject Matter Expert (SME) in the definition, testing, training, implementation, and support of functional requirements.

  · In working with senior team member, communicate the agreed direction and tasks to technology teams to support research, analysis, review, development, implementation and monitoring of new or revised systems.

  · Acts as a liaison and participates in defining technology solutions to solve complex, multidisciplinary business problems with long-term implications. Acts as an interface with internal and external resources to ensure successful completion, installation and implementation in accordance with client needs and hospital standards. Prepares the proper documentation following standard AIT processes in regards to project initiation, planning, execution, controlling and closing stages of a project. This may include training operational teams on the product, and developing a future state process flow. Accurately documents functional specifications, conversions, upgrades, interfaces, reports, forms and workflows.

  · Works with AIT teams and Data Security to validate and test new technology to ensure it meets security and standard requirements.

  · Troubleshoots technical issues as necessary for the project.

  The expertise and experiences you’ll need to succeed:

  KNOWLEDGE AND SKILLS REQUIRED :

  · Strong verbal and written communication skills

  · Flexible and willing to undertake a wide variety of challenging tasks

  · Basic knowledge of information technology integration projects

  · Comfortable in a complex and changing environment

  · Strong analytical and project management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.

  · Ability to interact professionally with a diverse group: executives, managers and subject matter experts.

  EDUCATION AND EXPERIENCE REQUIRED :

  · Product development in consumer-facing technology

  EDUCATION AND EXPERIENCE PREFERRED:

  · 4-year bachelor’s degree

  · 1-2 years of experience in supporting Information Systems

  · Microsoft Office 365 products: Yammer, Teams, Flow, Office Suite

  · Experience with SCRUM or Agile product management

  · ServiceNow – Help Desk ticketing system

• About the company

  AdventHealth is a Seventh-day Adventist non-profit health care system headquartered in Altamonte Springs, Florida, that operates facilities in 9 states across the United States.

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